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Solved Need help with VERY slow computer please

Discussion in 'Virus & Other Malware Removal' started by elizbeth, Jan 22, 2019.

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  1. elizbeth

    elizbeth Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4

    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit

    Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz, Intel64 Family 6 Model 58 Stepping 9

    Processor Count: 4

    RAM: 3917 Mb

    Graphics Card: Intel(R) HD Graphics, 1830 Mb

    Hard Drives: C: 452 GB (110 GB Free); Q: 11 GB (1 GB Free);

    Motherboard: LENOVO,

    Antivirus: Avast Antivirus, Enabled

    This computer is very slow. It can take up to 10 minute for an application to open once clicked. When trying to use the internet the same happens, it can take 5 to 10 minutes to go from one url to another. I have run a boot scan in Avast, which failed to find any issues. I also ran Glary Utilities. Neither of these has helped. Any help would be appreciated.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
    79,801
    First Name:
    Frank
    We don't know how well you maintain your computer and what you have installed in it, but a few things showing in your log are probably contributing to its slowness:
    1. It has only 4 GB of RAM, and a good portion of it is dedicated to its integrated graphic device. Add another 4 GB of RAM.
    2. Its hard drive is about 76% full. I'm guessing it's full of installed apps or personal data or both.
    3. It's using a system-hungry antivirus app. I recommend switching to Microsoft Security Essentials.
    4. You're using Glary Utilities. Get rid of it.

    If you believe your computer is infected, you need to wait until a Malware Specialist jumps in.
    I'm not trained or authorized to help you with that in this section.

    -----------------------------------------------------------------
     
    Last edited: Jan 22, 2019
  3. elizbeth

    elizbeth Thread Starter

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    Why do you suggest getting rid of Glary Utilities?
     
  4. askey127

    askey127 Malware Specialist

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    Hi Elizbeth,
    Let's get to the bottom of this.
    I agree with the suggestion to get rid of Glary Utilities. Would suggest Uninstalling it.
    We will deal with Avast later.

    After that:
    ----------------------------------------------
    Download and Run Temp File Cleaner (TFC.exe)
    Download Temp File Cleaner and save it to your desktop.
    You might want to Save any unsaved work. TFC will close ALL open programs... including your browser!
    Right click the TFC icon and choose Run as administrator.
    If you have a lot of junk files to remove, it could take a while, so please be patient and let it finish.
    When it's done, it will report the total size of files removed. If it asks to Reboot, choose to do so. This will remove files that could not be removed while Windows was running.
    After Restart, log back in to your usual account.
    You can keep TFC on your desktop and run it every week or two to clean out excessive temporary files. It does usually require a restart.

    -------------------------------------------------------------
    Download MyDefrag from here and Install it : http://filehippo.com/download_mydefrag/
    After Installation, run MyDefrag in System Disk Monthly Mode on the C: drive
    (Click System Disk Monthly and then check C: drive, click Run)
    Wait for it. It goes through 6 Zones. It may take an hour or two, depending on how badly the HD is scrambled.
    The Window will be labeled Finished at the top when it is done.
    Going forward, you can run it in System Disk Daily mode, but once every week or two is sufficient.
    It will finish a lot faster in the ensuing runs.

    Tell me what you are experiencing after the above.
    askey127
     
  5. elizbeth

    elizbeth Thread Starter

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    I have completed task 1. I started the disk defrag yesterday. It ran for 6 1/2 hours and was 1/2 way through zone 3. I had to pause and shutdown computer. I am redoing the defrag this evening and will let run overnight if needed.

    I still would appreciate some clarification on why Gary Utilites is bad.

    Thanks
     
  6. askey127

    askey127 Malware Specialist

    Joined:
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    Glary Utilities has built-in programs which "clean", "optimize", and otherwise alter the Registry.
    This has the potential to be a disaster, and could break the system.
    Microsoft has warned users for a long time that Registry optimization programs are dangerous and should never be used.
     
  7. elizbeth

    elizbeth Thread Starter

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    Thank you.

     
  8. elizbeth

    elizbeth Thread Starter

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    The computer ran all last night doing the defrag. It is still on zone 3 at abt 79%, so it's going to be quite a while before it completes.
     
  9. askey127

    askey127 Malware Specialist

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    That shows it needed it, big time.
     
  10. elizbeth

    elizbeth Thread Starter

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    The computer has been defragging for 37 hours and has completed 7% during that period. At this rate it will take 9 days to complete the scan. I'm pretty sure this is a symptom of a bigger issue other than the hard drive needing to be defragged. This is a computer that has been used basically to surf the net and compose Word documents. The original instructions stated it might take a couple of hours. I have defragged other computers in the past, albeit not with this application, and the longest it took was abt. 4 hours, for a much larger hard drive. Surely, for a computer to take this long to defrag is not reasonable?
     
  11. askey127

    askey127 Malware Specialist

    Joined:
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    elizbeth,
    I agree that it's now too long even for a badly scrambled drive.
    Let's look at some other things.

    Go to Start, and type cmd, Then in the popup menu, Right click cmd.exe and choose "run as administrator"
    In the black command window at the cursor, type
    chkdsk c:
    ( there's a space after chkdsk )
    Wait for it and note whatever it tells you. If it finishes, note whether it reports any bad sectors.
    If it doesn't finish, tell me what message it shows.

    askey127
     
  12. elizbeth

    elizbeth Thread Starter

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    Results
     

    Attached Files:

  13. askey127

    askey127 Malware Specialist

    Joined:
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    elizbeth,
    -----------------------------------------------------------
    Hard Disk Repair
    IF Chkdsk has found any errors having to do with bad sectors in your file system, or if it reports that it cannot continue in Read-Only Mode, it needs to run a different sequence on reboot to do repairs. It can't repair the file system while Windows is running.
    DO NOT START THIS SEQUENCE UNLESS YOU CAN DO WITHOUT THE MACHINE FOR AN HOUR OR TWO. It may not take very long , but could, depending on the number of files and folders.
    It will not relinquish control until it is done. You cannot stop it, and it would be a BIG mistake to pull the plug.

    1. Open Notepad... then copy and paste the following into Notepad:
      Code:
      cmd  /c  chkdsk  c:  /F  /R
    2. Now Save the NotePad file like this:
      • Click on File from the top menu bar.
      • Select Save As, use Filename: fixhd.bat. and Save As Type: All Files.
      • Choose Desktop as the location
      • Click Save.
    3. Right click on fixhd.bat on your desktop and select Run As Administrator to run it.
    4. You will get a message that the volume is locked, with a request to do the repair on Reboot. Answer Y
    5. Click Continue at the UAC prompt.
    Go to Start, Turn Off Computer and choose Reboot
    It will scan again when it boots up and make the repairs as the first part of the reboot process.
    -----------------------------------------------------------
    Check Hard Disk For Errors
    Once the computer boots up again, please delete your original file Checkhd.txt If it's present on your Desktop.
    Right click on testhd.bat on your desktop and select Run As Administrator to run it.
    Click Continue at the UAC prompt.
    A Command Prompt box will pop up, then close after a couple minutes.
    Please post the contents of the new checkhd.txt file from your desktop.
    If it's very long just post the last 30-50 lines.

    askey127
     
  14. elizbeth

    elizbeth Thread Starter

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    Messages:
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    First task ran very quickly, returned "Volume clean".


    Task #2: I don't have "testhd.bat" on desktop, only fixhd.bat.
     
  15. askey127

    askey127 Malware Specialist

    Joined:
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    Messages:
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    My fault.
    Just run chkdsk C: from the Start box as you did from my post#11.
    Let me know if it still shows errors
    When you ran the notepad batch file, did it appear to run and do something?
     
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