Need help with video card update

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Taim

Thread Starter
Joined
Feb 25, 2017
Messages
5
Hi all

I am posting a thread here as I am very unsure what to do right now. Any help is really appreciated!! (Also, apologies if this thread is posted in wrong place)

I just bought this self built gaming computer from a guy as I really needed a computer. It was quite cheap for a computer, came with packard bell screen, razor keyboard and a mouse (See attached picture if needed).

After setting up the computer, I wanted to play the game Overwatch. As stupid as I am, I never really understood what the different kind of game requirements ment, so I just never thought about them when buying the computer. After installing and running the game, it wouldn't let me play as I don't have the right video graphic version. I looked a lot on the internet to see if it is possible to download it, but didn't really understand.

(Believe it or not, but I also watched a video on youtube explaining the different parts in the computer)

I ran a test on systemrequirementslab.com to get a better overview. The computer passed all the requirements except these two:

VIDEO CARD
Minimum: Nvidia GeForce GTX 460, ATI Radeon HD 4850, or Intel HD Graphics 4400
You Have: ATI Radeon HD 4600 Series

CPU
Minimum: Intel Core i3 or AMD Phenom X3 8650
You Have: Intel(R) Core(TM)2 Duo CPU E8600 @ 3.33GHz

So my question is - Is it possible to update my video card instead of buying a new one?

Should I buy a better screen? What would you guys recommend me do?

If any more information is needed, please do ask. I uploaded a few pictures if they would help

Thank you!!
 

Attachments

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,593
I just bought this self built gaming computer from a guy as I really needed a computer.
I see a few problems with that computer.

The heat sink/cooling fan unit of its graphic card is clogged with dust.
That's going to cause it to overheat and have display issues.
gpu.JPG

It's running a non-genuine copy of Windows 7 Ultimate SP1 64-bit.
The www.nomaher.com site is well known for posting non-genuine and hacked Windows versions.
system.JPG
(click each image to enlarge and view)

Its Intel Core 2 Duo E8600 3.33 GHz processor and ATI Radeon HD 4600 series graphic card don't have the "horsepower" for quality gaming.

My advice is to return that computer and get your money back.

--------------------------------------------------------------
 
Last edited:

Taim

Thread Starter
Joined
Feb 25, 2017
Messages
5
I see a couple of problems with that computer.

The heat sink/cooling fan unit of that graphic card is clogged with dust.
That's going to cause it to overheat and have display issues.
View attachment 255410

It's running a non-genuine copy of Windows 7 Ultimate SP1 64-bit.
The www.nomaher.com site is well known for posting non-genuine and hacked Windows version.
View attachment 255411
(click each image to enlarge and view)

--------------------------------------------------------------
Thank you for the reply.

Should I vacuum the fan on the graphic card? Or is there any other way to clean it?

Could you explain a little more about the windows 7 non-genuin copy, please? What does that mean?

Apologies for my stupidity...
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,593
I've been editing and adding to post #2, so please re-read it.

I've also requested a forum Moderator/Administrator to jump in because of the issue with the Windows operating system.

--------------------------------------------------------------
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,075
Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 

Taim

Thread Starter
Joined
Feb 25, 2017
Messages
5
Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
Here you go.

Just a little update: The game just magically works now. However, if there is something you'd recommend me do with the computer to improve its performance, I'd be more than happy to hear it! =)

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5487D099-FF0F-4D19-98CC-544C606943CD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,075
Please post the entire report.
 

Taim

Thread Starter
Joined
Feb 25, 2017
Messages
5
Here you go, but may I ask what you need the information for? Just curious

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {5487D099-FF0F-4D19-98CC-544C606943CD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5487D099-FF0F-4D19-98CC-544C606943CD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-1465538961-1464651392-1384218387</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2102 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090223000000.000000+000</Date></BIOS><HWID>95E33D07018400F8</HWID><UserLCID>0414</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-1033-7601.0000-1342015
Installation ID: 003740144134184081167160927903736170382813230712804556
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 28.02.2017 22:55:52

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:21:2017 18:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GG6ICRNhDRoZUa8jCZUc7buLsuaiNCXQMLT7kbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
OSFR A_M_I_ OEMOSFR
SSDT DpgPmm CpuPm
SLIC _ASUS_ Notebook
 

valis

Moderator
Joined
Sep 24, 2004
Messages
77,880
I'll obviously defer to Cookiegal on this, but that looks to me to be made for an OEM Asus computer, which would make it an illegal installation. Again, though, Cookiegal can confirm/deny this.

Where did you get the OS?
 

Taim

Thread Starter
Joined
Feb 25, 2017
Messages
5
I see.

As said earlier in this post - this computer was recently bought. If this is an illegal installation of an operating system, I will definetly call the seller and ask for a refund. However, I did drive 3 hours to get this computer for a cheap price, so is it possible to fix this issue? Buying the actual OS for example?

What would you recommend me do?

..I'd rather feel safe and stick to the legal side than running an illegal operating system.
 

valis

Moderator
Joined
Sep 24, 2004
Messages
77,880
I would definitely contact the seller, were it me. I'd also say some bad words, but again, that's just me.

Buying a new, legal OS would certainly solve that issue. I do not fly 8.1 or 10, so I can't speak to the hardware required, but I would assume that rig would be close to qualifying.

And again, we do have to wait for Cookiegal to confirm/deny; I am 99% certain that's an illegal OS, but she can state 100% either way, so let's wait for her.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,593
I just bought this self built gaming computer from a guy
Windows License Type: OEM SLP
SLIC _ASUS_ Notebook
I agree with valis.
That appears to be an OEM system locked copy of Windows 7 Ultimate 64-bit from an ASUS laptop that's installed in that self-built gaming computer.
When Cookiegal replies back, she can confirm that.

------------------------------------------------------------
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Return the computer. Not only is the operating system pirated but neither the CPU or the GPU are good enough to run your game. The power supply is also junk. This is also a 9 year old computer so putting any significant money into it would be unwise.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,075
Yes, the computer is too old to be running Windows 7 as the original OEM installation and its using a license from an Asus machine so it's not a genuine installation.

I will defer to Triple6 on the hardware. :)
 
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