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need help with window xp

Discussion in 'Windows XP' started by kenmei, Jul 3, 2007.

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  1. kenmei

    kenmei Thread Starter

    Joined:
    Jul 2, 2007
    Messages:
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    something wrong with my pc when i try to open it
    a box pop out and it reboot itself million of time
    anyone no how to fix it
     
  2. JohnZimmerman

    JohnZimmerman

    Joined:
    Jul 3, 2007
    Messages:
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  3. kenmei

    kenmei Thread Starter

    Joined:
    Jul 2, 2007
    Messages:
    8
    it said somne of my file r missing then it restart
    i cant use any program there
    now i can only log in safe mode
     
  4. Jack Hackett

    Jack Hackett

    Joined:
    Nov 19, 2006
    Messages:
    1,938
    Are you getting messages like this?

    "This shutdown was initiated by NT AUTHORITY\SYSTEM".
    "Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
    [​IMG]

    If so, it is a sign of the MSBlaster Worm

    The following steps are NOT removal instructions for the MSBlaster worm, they are just steps you can take to gain control of the PC in order so that you can then take the necessary steps to remove the worm


    Change the settings for the Remote Procedure Call (RPC) Service in order to connect to the internet without the computer shutting down

    Note: This does not work in every case.
    To change these settings you will need to perform the following:

    Go to Start > Run > and type in services.msc > click OK
    the services window opens
    Scroll down the list and locate the Remote Procedure Call (RPC) service, it will have a Status of "Started".

    Note: This will be the first in a listing of two Remote Procedure Call (RPC) services.

    1. Right-click on the first Remote Procedure Call (RPC) service listed.
    2. Select Properties .
    3. Select the Recovery tab.
    4. Using the drop-down lists, change First failure, Second failure, and Subsequent failures from Restart the Computer to Take No Action .
    5. Click on Apply and then OK .

    CAUTION: Make sure that you change these settings back after completing the final step to remove the MSBlaster Worm.


    If you wish to leave the these settings alone you can change the Restart time interval, from the Recovery tab, click on Restart Computer Options button, change the setting from 1 minute to something higher.
     
  5. The Hound

    The Hound

    Joined:
    May 27, 2007
    Messages:
    3,235
    What is the missing file in the error message?
     
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