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need help with windows xp

Discussion in 'Windows XP' started by Rob824, Feb 10, 2003.

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  1. Rob824

    Rob824 Thread Starter

    Joined:
    Jan 20, 2003
    Messages:
    27
    my computer recently crashed I called dell they had me run systems disc I did that and computer restarted again but with some program problems first problem I encountered was with a program called party poker it crashed every time I entered sight secound problem was with Kazaa a music download sight i can get program too run but it will not download or upload music third problem is with music match juke box i get a microsoft error message says too send or not send and i cant get that off screen until i push dont send about 20 times and music match juke box is fully loaded can anyone help with any of these problems? i have contacted dell and they told me too contact kazaa and party poker but they dont seam too have the solution.
     
  2. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    Try this:
    Go to http://www.lurkhere.com/~nicefiles/ :

    Download StartupList 1.51

    After unzipping the file, run it. You will see a text file displayed. Copy/paste the file directly to a reply. To copy/paste, when the file is open, click Edit>Select All > Edit > Copy and then right click on a reply window here and select "paste".
     
  3. Rob824

    Rob824 Thread Starter

    Joined:
    Jan 20, 2003
    Messages:
    27
    StartupList report, 9/18/9999, 9:01:41 PM
    StartupList version: 1.51
    Started from : C:\Documents and Settings\Rob\Local Settings\Temp\Temporary Directory 3 for startuplist151[1].zip\StartupList.EXE
    Detected: Windows XP (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 (6.00.2600.0000)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\Program Files\SaveNow\SaveNow.exe
    C:\Program Files\DelFin\PromulGate\PgMonitr.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
    C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
    C:\WINDOWS\DELLMMKB.EXE
    C:\Program Files\Common Files\CMEII\CMESys.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_A10IC2.EXE
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\WINDOWS\Nhksrv.exe
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Netropa\OSD.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\System32\notepad.exe
    C:\Documents and Settings\Rob\Local Settings\Temp\Temporary Directory 3 for startuplist151[1].zip\StartupList.exe

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\Documents and Settings\Rob\Start Menu\Programs\Startup]
    AGSatellite.lnk = ?

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
    Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
    Date Manager.lnk = C:\Program Files\Date Manager\DateManager.exe
    EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
    GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
    Microsoft Works Calendar Reminders.lnk = ?
    PrecisionTime.lnk = C:\Program Files\PrecisionTime\PrecisionTime.exe

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    UpdReg = C:\WINDOWS\Updreg.exe
    TkBellExe = C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    SaveNow = C:\Program Files\SaveNow\SaveNow.exe
    PromulGate = "C:\Program Files\DelFin\PromulGate\PgMonitr.exe"
    NvCplDaemon = RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    New.net Startup = rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
    NAV Agent = C:\PROGRA~1\NORTON~1\navapw32.exe
    MMTray = C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    MediaLoads Installer = "C:\Program Files\DownloadWare\dw.exe" /H
    KAZAA = C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
    Ink Monitor = C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
    DIAGENT = C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
    DellTouch = C:\WINDOWS\DELLMMKB.EXE
    CMESys = "C:\Program Files\Common Files\CMEII\CMESys.exe"
    AHQInit = C:\Program Files\Creative\SBLive\Program\AHQInit.exe
    AdaptecDirectCD = "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
    MoneyAgent = "C:\Program Files\Microsoft Money\System\Money Express.exe"
    Microsoft Works Update Detection = C:\Program Files\Microsoft Works\WkDetect.exe
    EPSON Stylus C80 Series = C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_A10IC2.EXE /P23 "EPSON Stylus C80 Series" /O6 "USB001" /M "Stylus C80"

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    (no name) - C:\Program Files\NewDotNet\newdotnet4_50.dll - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E}
    MediaLoads Enhanced - C:\Program Files\MediaLoads Enhanced\ME1.DLL - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E}
    NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
    (no name) - C:\Program Files\Microsoft Money\System\mnyviewer.dll - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Norton AntiVirus - Scan my computer.job
    Symantec NetDetect.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    --------------------------------------------------

    Enumerating Winsock LSP files:

    NameSpace #4: C:\Program Files\NewDotNet\newdotnet4_50.dll
    Protocol #1: C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL
    Protocol #2: C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL
    Protocol #14: C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL
    Protocol #15: C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL

    --------------------------------------------------
    End of report, 6,604 bytes
    Report generated in 0.094 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
  4. Rob824

    Rob824 Thread Starter

    Joined:
    Jan 20, 2003
    Messages:
    27
    I have too leave for about an hour be back too see if anyone can help solve my problems " thanks "everyone.
     
  5. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    You have a ton of spyware in there.
     
  6. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    I would go to Start > Setting > Control Panel and Add / Remove Programs, uninstall:
    save now
    promulgate
    cmesys
    gmt
    precision time
    newdot domain or desktop (anything that has netdot in it)
    dw or downloadware
    medialoads
    Then I would download and run spybot.

    Then Please Download and install SpyBot,

    http://www.lurkhere.com/~nicefiles/

    click the online tab to search for and download the updates, then shut down and relaunch SpyBot.

    Go to the Settings tab > File Sets, and uncheck 'System Internals' and 'Tracks' .
    These aren't needed for our present purpose, and you can always experiment with them later on.

    Finally, after closing down Internet Explorer, click 'Check for problems', and have SpyBot remove all it finds 'Fix selected problems'

    you may have to run spybot more than once to clear everything

    Remove everything pre-ticked in Red

    Then please post another startup list
     
  7. Rob824

    Rob824 Thread Starter

    Joined:
    Jan 20, 2003
    Messages:
    27
    hi when i go too start their is no settings option next but i can go to add and remove programs but i dont see none of the things you said too save must not be at right spot this is windows xp version can you help and what is spyware and how did i get that?
     
  8. jargonize

    jargonize

    Joined:
    Feb 8, 2003
    Messages:
    237
    for starters you also besides the spyware, and you get that from downloading programs or software from the internet. some programs don't have any but a lot do. there are a lot of programs running that you don't really need to run all the time. you can disable some these but find out first what they are, try this web site, www.answers that work.com also download a little helper spybot search & distroy , just type in to search and you'll fine thier site.
     
  9. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    Go to Start > Control Panel and if you see Classic View at the upper left, click it.
    Then go to Add / Remove programs and uninstall the ones I told you about.
     
  10. Rob824

    Rob824 Thread Starter

    Joined:
    Jan 20, 2003
    Messages:
    27
    StartupList report, 9/18/9999, 11:43:53 PM
    StartupList version: 1.51
    Started from : C:\Documents and Settings\Rob\Local Settings\Temp\Temporary Directory 4 for startuplist151[1].zip\StartupList.EXE
    Detected: Windows XP (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 (6.00.2600.0000)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\WINDOWS\Nhksrv.exe
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
    C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
    C:\WINDOWS\DELLMMKB.EXE
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_A10IC2.EXE
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\Netropa\OSD.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Microsoft Money\System\urlmap.exe
    C:\Documents and Settings\Rob\Local Settings\Temp\Temporary Directory 4 for startuplist151[1].zip\StartupList.exe

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
    Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
    EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\E_SRCV02.EXE
    Microsoft Works Calendar Reminders.lnk = ?

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    UpdReg = C:\WINDOWS\Updreg.exe
    TkBellExe = C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    NvCplDaemon = RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    NAV Agent = C:\PROGRA~1\NORTON~1\navapw32.exe
    MMTray = C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    MediaLoads Installer = "C:\Program Files\DownloadWare\dw.exe" /H
    Ink Monitor = C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
    DIAGENT = C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
    DellTouch = C:\WINDOWS\DELLMMKB.EXE
    AHQInit = C:\Program Files\Creative\SBLive\Program\AHQInit.exe
    AdaptecDirectCD = "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
    MoneyAgent = "C:\Program Files\Microsoft Money\System\Money Express.exe"
    EPSON Stylus C80 Series = C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_A10IC2.EXE /P23 "EPSON Stylus C80 Series" /O6 "USB001" /M "Stylus C80"

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
    (no name) - C:\Program Files\Microsoft Money\System\mnyviewer.dll - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Norton AntiVirus - Scan my computer.job
    Symantec NetDetect.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    --------------------------------------------------
    End of report, 5,203 bytes
    Report generated in 0.125 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
  11. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    Looks like you got rid of most of the spyware, I don't see anything else in there that could cause problems.
    How does it work now?
     
  12. Rob824

    Rob824 Thread Starter

    Joined:
    Jan 20, 2003
    Messages:
    27
    party poker still isnt working i am down loading kazaa now if it works i will try to reinstall party poker
     
  13. Rob824

    Rob824 Thread Starter

    Joined:
    Jan 20, 2003
    Messages:
    27
    Have not solved any problems yet just downloaded kazaa did not work I did get an error said microsoft download ware error report when I ran spybot also said download ware error was on top of problem list I appreciate all that you have tried so far but do you have any more suggestions DEL.
     
  14. grampedstl

    grampedstl

    Joined:
    Jan 21, 2003
    Messages:
    49
    Correct me if I am wrong! Doesn't Kazaa come as a download carrying all sorts of spyware?
    My understanding that the newer 'lite' version is free of the excess baggage but is basically a hacked version...
    If you clean out all the spyware and d/l Kazaa again it will just put the same stuff right back into the system....
     
  15. Etregen

    Etregen

    Joined:
    Oct 30, 2002
    Messages:
    493
    I've heard as much...

    It also installs rather vistigial programs onto a computer. (For example, Save Now and Media Downloads)
     
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