Need help with WinFax Pro

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columbo

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Sep 10, 2001
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3,178
Hi Everybody,

I have several clients attempting to use an older version of Symantec's WinFax Pro. The specific version is WFP for Networks ver. 4.1.

The only problem we're experiencing is when anybody tries to send a fax to more than 30 people, the system freezes up, and the fax isn't sent. I don't know if there is a setting that I need to change somewhere, or a patch that I need to apply, or if this is just by design.

If anyone could give me some suggestions, or even just point me to a relevant knowledge base, that'd be great. As this is an older application, I've had difficulty getting any info from Symantec.

Thanks ;)

Columbo
 
Joined
Jul 29, 2001
Messages
21,334
Probably a resource issue on the PC or server sending the fax...if I remember correctly the "fax server" had to be a Win95/98 PC as it wouldn't work on NT. I would up the memory on the box acting as the server and also chech symantecs knowledge base.
 

columbo

Thread Starter
Joined
Sep 10, 2001
Messages
3,178
Hi Rockn,

Thanks for responding.
The system in question is a Win 98 PC, with 128 MB of RAM. I am sure that this is sufficient, and I've tried reloading the software and fax/modem drivers on this system. I've also altered the baud rate to Symantec's recommendation, and still no luck. I am by no means an expert with WinFax :( . I've dowloaded some program and file updates from Symantec, and I'll try applying those to see if they make a difference.
I'll let you know how things go.

Thanks again,

Columbo :)
 
Joined
Jul 29, 2001
Messages
21,334
How does the hard drive space look on the PC in question? Set up a system monitor on it to monitor certain resources like memory, disk cache, hard drive space, swap file, etc and then send a fax and watch which resources go kaput. It is probably a memory and cache hog so I would monitor those.
 
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