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Need to Find Who Created Web site to have it taken down

Discussion in 'Web Design & Development' started by Sugapie91, Sep 28, 2019.

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  1. Sugapie91

    Sugapie91 Thread Starter

    Joined:
    Oct 9, 2018
    Messages:
    5
    I am in desperate need of help, and appreciate anyone who is willing to help assist me in this matter. Let me start off by making it clear that I'm pretty good with computers and I'm a very fast learner when it comes to anything computer related, but I am very new to websites and everything related and I don't have knowledge yet about a lot of things I'd like to. My family and I have had a successful home based business for well over 40 years now and I've been in charge of figuring out everything for our business website since my dad passed away. He was in control of it all before he died and he set it all up and edited it and everything else. So since he never took time to teach any of us how to do any of these things regarding our website, I've been learning as I go along but have unfortunately been having a hard time with some things. After my dad passed away, my mom kept getting calls from people who said they could help her set up a new website and help maintain her Google business page. Unbeknownst to me, my mom ended up paying someone over the phone to do these things and then she forgot about it and can't seem to figure out even a name of the person or company. So my issue is that someone she payed has made an additional website for our business (even though we already have our own), and almost all the information they have put on it is completely false and inaccurate. Can anyone tell me how I can go about finding out who made the website so I can get them to take it down? In case it's needed to find out any information, here is the website url for the site made by someone else: ragdollcatsjurupavalleyca.com. Also, our own website url is: ragdoll.com. My other problem that I need help with is concerning our Google business page. Our business name is Ragnarok Cattery. We are located in Jurupa Valley, California. Currently, we do not own our My Google Business page. We also do not know who does. We desperately need to find out who is the one who has claimed the business on My Google Business, and then we need to somehow get it changed so that we are the ones who own it and are in charge of it since it is OUR BUSINESS! Any and all help or guidance concerning these matters is very much appreciated and I wish to thank anyone in advance. This has become an extreme headache for us because we have had a major decrease in business for the first time in over 40 years that we have been in business. I pray someone will be generous enough to take time out of their schedule to inform or teach me some knowledge about these things I'm lacking in. Thanks again!

    -Lauren Chambers
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    63,265
    First Name:
    Chuck
    I would assume that whoever created the other site would also be the party that registered the name. The other domain name was registered through GoDaddy. GoDaddy has most likely hidden the actual registrant's information in the registration information as a privacy service. I am not sure if or how they could assist you with contacting the registrant. Here is the information for the domain name using a WHOIS lookup service:

    Domain Name: RAGDOLLCATSJURUPAVALLEYCA.COM
    Registry Domain ID: 2358822111_DOMAIN_COM-VRSN
    Registrar WHOIS Server: whois.godaddy.com
    Registrar URL: http://www.godaddy.com
    Updated Date: 2019-02-07T15:03:09Z
    Creation Date: 2019-02-07T15:03:09Z
    Registry Expiry Date: 2020-02-07T15:03:09Z
    Registrar: GoDaddy.com, LLC
    Registrar IANA ID: 146
    Registrar Abuse Contact Email: [email protected]
    Registrar Abuse Contact Phone: 480-624-2505
    Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
    Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
    Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
    Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
    Name Server: NS31.DOMAINCONTROL.COM
    Name Server: NS32.DOMAINCONTROL.COM
    DNSSEC: unsigned
    URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
    >>> Last update of whois database: 2019-09-29T05:57:38Z <<<
    The DNS lookup for that domain name returns a public IP address of 54.164.82.77

    Tracing route to ragdollcatsjurupavalleyca.com [54.164.82.77]
    According to the MX Toolbox website, that is the IP address of an Amazon server. Amazon may also be able to assist you in finding out who created the website.

    https://mxtoolbox.com/SuperTool.aspx?action=ptr:54.164.82.77&run=toolpage
    54.164.82.77
    Amazon.com, Inc. (AS14618)
    ec2-54-164-82-77.compute-1.amazonaws.com
    Have you attempted the process of reclaiming the business name on My Google Business as described here:
    Do you have any canceled checks or credit card statements that show who got paid to create the new site?

     
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