Need to have charger plugged for laptop to work

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Klein95

Thread Starter
Joined
Apr 19, 2019
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5
I have a Toshiba 2 in 1 laptop and the battery is new but it still won't work without it being plugged in. What is wrong and how much with it cost to fix?
 

plodr

Liz
Joined
Jun 27, 2014
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20,568
battery is new
Did you allow the battery to fully charge before you used it?
Is this a replacement for the original battery? If so, are you sure it is an exact replacement?
 

Klein95

Thread Starter
Joined
Apr 19, 2019
Messages
5
The battery won't even charge just like old one. Yes I got the new battery through Toshiba.
 

Oddba11

Jim
Joined
May 12, 2011
Messages
8,032
Then I'd suspect the laptop/motherboard/power circuit is faulty.

Fix would be a motherboard replacement. But unless it's under warranty or a new/higher end model, it likely isn't cost efficient to have it fixed.
 

Oddba11

Jim
Joined
May 12, 2011
Messages
8,032
I'm not sure. Aside from warranty work, I simply replace when dealing with laptops. I've seen too many cases of other items not working after major repair work.

You could try contacting Toshiba.
 
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