Solved Need to re-activate program but vendor no longer exists

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

whitehound

Thread Starter
Joined
Aug 17, 2006
Messages
116
I use an updated version of Outlook Express for emails (please no-one lecture me on how their preferred email client is so much better).

As an accessory, last December I paid nearly £50 for a thing called Email Recovery for Outlook Express from EmailAdept. This massively useful program searches your hard drive specifically for deleted or lost emails and resurrects them.

I recently suffered a glitch and lost several days'-worth of emails, so I went to use the recovery program and discovered something nasty. One of W10's endless updates had uninstalled the program, so I went to reinstall it again. This unfortunately meant I also had to re-activate it - and when I tried to, I discovered that the vendor's website had disappeared, so I was unable to activate it.

Does anyone know either

a) a way of activating it without accessing its home page or
b) what happened to the folks from EmailAdept or
c) another program, preferably freeware, which can do the same thing

[Note: the activation routine tries to link to emailadept.com. If you test this URL it will come up as being live, but it now takes you to some sort of Wordpress thing.]
 
Last edited:

whitehound

Thread Starter
Joined
Aug 17, 2006
Messages
116
Thanks, they must have changed their URL for some reason. The activation process tries to link to emailadept.com, and that worked in December - I'll have to ask them how to redirect it, assuming this is the same firm.
 

whitehound

Thread Starter
Joined
Aug 17, 2006
Messages
116
I've checked and it *is* the same firm, so hopefully they can sort it out. Thank you for that.
 

whitehound

Thread Starter
Joined
Aug 17, 2006
Messages
116
Good - I've been on to them and they've sent me a link for an updated download. Thanks again.
 

whitehound

Thread Starter
Joined
Aug 17, 2006
Messages
116
Actually I'm not sure I have, because the new download they sent me still refuses to register, even when they sent me a new license key, and it seems to be for a slightly different program. But at least I hope to be able to get it sorted with their help.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top