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Solved Need to re-activate program but vendor no longer exists

Discussion in 'All Other Software' started by whitehound, Oct 7, 2018.

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  1. whitehound

    whitehound Thread Starter

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    I use an updated version of Outlook Express for emails (please no-one lecture me on how their preferred email client is so much better).

    As an accessory, last December I paid nearly £50 for a thing called Email Recovery for Outlook Express from EmailAdept. This massively useful program searches your hard drive specifically for deleted or lost emails and resurrects them.

    I recently suffered a glitch and lost several days'-worth of emails, so I went to use the recovery program and discovered something nasty. One of W10's endless updates had uninstalled the program, so I went to reinstall it again. This unfortunately meant I also had to re-activate it - and when I tried to, I discovered that the vendor's website had disappeared, so I was unable to activate it.

    Does anyone know either

    a) a way of activating it without accessing its home page or
    b) what happened to the folks from EmailAdept or
    c) another program, preferably freeware, which can do the same thing

    [Note: the activation routine tries to link to emailadept.com. If you test this URL it will come up as being live, but it now takes you to some sort of Wordpress thing.]
     
    Last edited: Oct 8, 2018
  2. 2twenty2

    2twenty2

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  3. whitehound

    whitehound Thread Starter

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    Thanks, they must have changed their URL for some reason. The activation process tries to link to emailadept.com, and that worked in December - I'll have to ask them how to redirect it, assuming this is the same firm.
     
  4. whitehound

    whitehound Thread Starter

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    I've checked and it *is* the same firm, so hopefully they can sort it out. Thank you for that.
     
  5. whitehound

    whitehound Thread Starter

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    Good - I've been on to them and they've sent me a link for an updated download. Thanks again.
     
  6. 2twenty2

    2twenty2

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    You're welcome. Glad to hear you got it solved.
     
  7. whitehound

    whitehound Thread Starter

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    Actually I'm not sure I have, because the new download they sent me still refuses to register, even when they sent me a new license key, and it seems to be for a slightly different program. But at least I hope to be able to get it sorted with their help.
     
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