Need to remove Office/Word 2000

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gameman

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Joined
Mar 14, 2002
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269
Hello all,
I have a client here who has Word 2000 as part of Microsoft Office 2000 on a Windows 98 machine. Word no longer runs (gives errors or freeszes every time). Now she has lost the office CD, so I can no longer repair or remove this version of word (it requires the CD for both tasks).

My question is does anyone know of a remove tool to remove Word and any Office 2000 remants safely? She only wants word so if need be she will purchase a new copy, but to repurchase Office would be over $300 and be overkill as she never even installed anything other than Word.

Any assistance is apprecated.

-Gameman
 
Joined
Feb 14, 1999
Messages
11,746
First Name
Anne
Start-->Run and type regedit.

Go to:

hkey_current_user\software\microsoft\office\

Right-click and rename (or delete) the office folder.

In Windows Explorer, go to C:\program files\microsoft office

Delete the entire microsoft office folder.

Please check with her....

She may want to back up some *.DOT (template) files she created before deleting everything.

Also, a file called Normal.dot holds macros she may have created, autocorrect and autotext entries, and toolbar settings.

She's not using Outlook, is she? It's part of Office... If she's using Outlook Express or other email program, it's okay.

Tell her, IMHO, to buy Word 2000 and don't go with the newer versions. :)
 

gameman

Thread Starter
Joined
Mar 14, 2002
Messages
269
Thanks for the info dream. I figgured I could probably find the right regesrty keys, but with microsoft you never know how many places they will put them and I didn't want to miss any etc. And I planed on backing up the entire word directory just in case there were files she wanted (she has only used 1/4th of the HD space so that is not a issue).

And I know all about the XP version of Office.....a major pain. Same activiation crud as Windows XP (not to mention other problems.

As for outlook, no outlook express but I will double check on that. Again thanks for the assistance.

-Gameman
 

gameman

Thread Starter
Joined
Mar 14, 2002
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269
Hmm now this has me stumped. I got rid of Word (the disk finally did turn up, so I used the uninstalled as well as regedit to get rid of all regestry info), rebooted, reinstalled and word works fine the first time you use it. After that it just gets to the splash screen and hangs, same as before. Very odd how it works once then never again. Even if you load nothing else and try to get right back in the program, no go. I have looked all over for other keys to no avail. I even tried another version of office (Office for small business 2000 SP1) that I had to see if that would do the same thing....and it does....runs ones then hangs every time.

Anyone else ever run into this? BTW the OS is Win98 and the browser is IE6 (thought I would mention that as Word does link a few times into IE)

Any help is apprecated.

-Gameman
 
Joined
Feb 14, 1999
Messages
11,746
First Name
Anne
Do this:

Close Word, if you managed to get it open.
Find and delete ALL instances of a file called normal.dot on the PC.
Check the STARTUP folder for Word. It's called startup and will be somewhere like c:\program files\microsoft office\startup. Not sure--depends on your install. If you just look for folders called Startup, you're sure to be able to find the one that will be for Word, but it's not usually under a WORD folder, just an MS Office folder.

Remove any files from that folder.

Now, restart Word and see if you get the same problem.

Let me know. I'm hanging in with you...
 

gameman

Thread Starter
Joined
Mar 14, 2002
Messages
269
Well as they say......BINGO! I thought I had got rid of all the normal.dot files, but come to find out there was one also hiding in the windows\application data\microsoft\templates. I got the ones in the application data\microsoft\office folder but didn't know (or think) that there would also be a copy ALSO in templates. I should have though since that is a template file.

As I said the odd thing was is it would run only once, right after install then just freeze the system every time after that. That is what really threw me for a loop. Made it look like run-once-shareware heh.

Anyway it is running fine now, even rebooted it a few times and it loads every time without a hitch. Thank you Dream, I very much apprecate your help and hanging in there.

-Gameman
 
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