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need to update cable modem driver USB

Discussion in 'Hardware' started by MsWrite, Feb 1, 2005.

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  1. MsWrite

    MsWrite Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    8
    Hello,

    My PC (Windows XP Home Edition) often shuts down without notice and then restarts. Microsoft identified the problem as the WebSTAR Cable Modem Driver, created by Scientific Atlanta, which needs to be updated.

    I know where to obtain the update for downloading. The update driver is 159 KB and my previous driver is 15.5 KB.

    My question is: How do I do this?

    My original WebSTAR Cable Modem Driver apparently is in my windows operating folder c:\windows\system32\drivers which has hundreds of files! If I save the download in that folder, will it automatically update the previous version of WebSTAR? I am reluctant to go in there, as these are all my operating files.

    Any help is much appreciated.


    MsWrite - Montreal
     
  2. WarC

    WarC

    Joined:
    Dec 26, 2001
    Messages:
    5,531
    you should be able to save it to a different directory. That way it'll be easier to find. Or, write down the name of the file and then go to Start->Search and then look for it.

    It'll most likely be an executable that you can click on. From there it should walk you through the steps.

    Some drivers are more of a pain to install. If it doesnt run, let us know what extension the file has( .exe, .zip, .inf, etc) and then we can help ya get them installed.

    Just wondering, what sort of things are you doing when it shuts down? Or is it random? The restarting could be a different problem.
     
  3. MsWrite

    MsWrite Thread Starter

    Joined:
    Feb 1, 2005
    Messages:
    8
    Thanks for replying, WarC. When it was time to download the file, I was asked if I wanted to save it – so I actually put it in another directory – c:/drivers/modem. However, the old driver, which is somewhere in my operating system directory, c:\windows\system32\drivers, is still running the show.

    The new download is actually a compressed (zipped) folder, with the name WebSTAR 2000 Series USB drvrs v. 3.2.3. When I click on “properties” there is no extension given, probably because it is a zipped folder.

    About shutting down, it IS random, and the computer automatically restarts immediately.

    Should I try downloading the new driver directly into the directory where the old one is? Will that automatically replace it? Or will having two cable modem drivers in the same directory confuse the computer?

    Thanks,


    MsWrite
     
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