Need Troj_websearch help

Hello. I've been trying to remove this Troj_Websearch.A virus that Trend Micro detected on this PC for the past 2 weeks and have been unsuccessful. I followed the directions on Trend Micro's pages, but I never see any of the problems that it points out. Here is the statement of the infection:

Scan Type Real-time Scan
Client MN44VW941D (172.31.150.94)
Login name db21
Date/time Monday, January 31, 2005 06:57:35
Virus name TROJ_WEBSEARCH.A
Infected file ibis-100[1].0000
Directory C:\Documents and Settings\db21\Local Settings\Temporary Internet Files\Content.IE5\CHCLK78P\
Action Virus successfully detected, cannot perform the Clean action (Virus successfully detected, cannot perform the Rename action)

Now, I've deleted the temp files time and time again, so I'm wondering if either the virus is resident or if the user keeps going to an infected webpage. Here's the transcript of the HiJack this log:


Logfile of HijackThis v1.99.0
Scan saved at 11:47:47 AM, on 2/1/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\nslsvice.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\program files\lotus\notes\ntmulti.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\WINDOWS\System32\CCM\CLICOMP\RemCtrl\Wuser32.exe
C:\WINDOWS\System32\CCM\CcmExec.exe
C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Trend Micro\OfficeScan Client\Pccntmon.exe
C:\Program Files\Microsoft Office\Office\msoffice.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\w694\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.metrisconnect.com/mxt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.metrisconnect.com/mxt
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.metrisconnect.com/mxt
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.lavasoftusa.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Metris Companies
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\Pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - Global Startup: Microsoft Find Fast.lnk = ?
O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = ?
O4 - Global Startup: Office Startup.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.metrisconnect.com/mxt
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - http://mnmail01.metriscompanies.com/iNotes6.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = metriscompanies.com
O17 - HKLM\Software\..\Telephony: DomainName = metriscompanies.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = metriscompanies.com
O23 - Service: Lotus Notes Single Logon - IBM Corp - C:\WINDOWS\System32\nslsvice.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\program files\lotus\notes\ntmulti.exe
O23 - Service: OfficeScanNT RealTime Scan - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: OracleOraHome81ClientCache - Unknown - C:\ORANT\BIN\ONRSD.EXE
O23 - Service: OfficeScanNT Listener - Unknown - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe

Let me know if anything seems out of place or if there are any further tests that I can run.

Thanks,
Brian

 

*bump*

Does anyone know anything? How does the log look?

 

Turn off System restore Reboot and do another virus scan reboot then reset another restore point Let us know what happens here please

 

Sorry, I diddn't mention that before, but I did that too. I'm at the point that

a.) I need to recreate her profile on her PC and
b.) Find out what web sites she is going to and replicate them on my test box.

 

http://www.trendmicro.com/vinfo/grayware/graywareDetails.asp?SNAME=SPYW_WEBSEARCH.B

It has been renamed

A scan with Housecall should get rid of it or one of the other online scans available here

http://forums.techguy.org/t110854.html

 

Yeah, I tried this. See, we have Trend Micro's OfficeScan on our PCs, as an enterprise, and the definitions get updated continuously, but I think the product is a sham. We tend to have more issues with this product than we ever had with our previous product, InnoculateIT. Thanks for the help anyway, but I'll see where she is going on the Internet and maybe (as a worst case scenario), reimage her machine