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Need Troj_websearch help

Discussion in 'Virus & Other Malware Removal' started by briangw, Feb 1, 2005.

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  1. briangw

    briangw Thread Starter

    Joined:
    Jan 7, 2005
    Messages:
    7
    Hello. I've been trying to remove this Troj_Websearch.A virus that Trend Micro detected on this PC for the past 2 weeks and have been unsuccessful. I followed the directions on Trend Micro's pages, but I never see any of the problems that it points out. Here is the statement of the infection:

    Scan Type Real-time Scan
    Client MN44VW941D (172.31.150.94)
    Login name db21
    Date/time Monday, January 31, 2005 06:57:35
    Virus name TROJ_WEBSEARCH.A
    Infected file ibis-100[1].0000
    Directory C:\Documents and Settings\db21\Local Settings\Temporary Internet Files\Content.IE5\CHCLK78P\
    Action Virus successfully detected, cannot perform the Clean action (Virus successfully detected, cannot perform the Rename action)

    Now, I've deleted the temp files time and time again, so I'm wondering if either the virus is resident or if the user keeps going to an infected webpage. Here's the transcript of the HiJack this log:


    Logfile of HijackThis v1.99.0
    Scan saved at 11:47:47 AM, on 2/1/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\nslsvice.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\program files\lotus\notes\ntmulti.exe
    C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
    C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
    C:\WINDOWS\System32\CCM\CLICOMP\RemCtrl\Wuser32.exe
    C:\WINDOWS\System32\CCM\CcmExec.exe
    C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Trend Micro\OfficeScan Client\Pccntmon.exe
    C:\Program Files\Microsoft Office\Office\msoffice.exe
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\w694\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.metrisconnect.com/mxt
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.metrisconnect.com/mxt
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.metrisconnect.com/mxt
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.lavasoftusa.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Metris Companies
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\Pccntmon.exe" -HideWindow
    O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    O4 - Global Startup: Microsoft Find Fast.lnk = ?
    O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = ?
    O4 - Global Startup: Office Startup.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.metrisconnect.com/mxt
    O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - http://mnmail01.metriscompanies.com/iNotes6.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = metriscompanies.com
    O17 - HKLM\Software\..\Telephony: DomainName = metriscompanies.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = metriscompanies.com
    O23 - Service: Lotus Notes Single Logon - IBM Corp - C:\WINDOWS\System32\nslsvice.exe
    O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\program files\lotus\notes\ntmulti.exe
    O23 - Service: OfficeScanNT RealTime Scan - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
    O23 - Service: OracleOraHome81ClientCache - Unknown - C:\ORANT\BIN\ONRSD.EXE
    O23 - Service: OfficeScanNT Listener - Unknown - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe

    Let me know if anything seems out of place or if there are any further tests that I can run.

    Thanks,
    Brian
     
  2. briangw

    briangw Thread Starter

    Joined:
    Jan 7, 2005
    Messages:
    7
    *bump*

    Does anyone know anything? How does the log look?
     
  3. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
    Turn off System restore Reboot and do another virus scan reboot then reset another restore point Let us know what happens here please
     
  4. briangw

    briangw Thread Starter

    Joined:
    Jan 7, 2005
    Messages:
    7
    Sorry, I diddn't mention that before, but I did that too. I'm at the point that

    a.) I need to recreate her profile on her PC and
    b.) Find out what web sites she is going to and replicate them on my test box.
     
  5. Dust Sailor

    Dust Sailor

    Joined:
    Mar 17, 2004
    Messages:
    2,735
  6. briangw

    briangw Thread Starter

    Joined:
    Jan 7, 2005
    Messages:
    7
    Yeah, I tried this. See, we have Trend Micro's OfficeScan on our PCs, as an enterprise, and the definitions get updated continuously, but I think the product is a sham. We tend to have more issues with this product than we ever had with our previous product, InnoculateIT. Thanks for the help anyway, but I'll see where she is going on the Internet and maybe (as a worst case scenario), reimage her machine
     
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