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Neither CD/DVD Rom Drives Operating

Discussion in 'Hardware' started by Galleherjazz, Jan 18, 2004.

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  1. Galleherjazz

    Galleherjazz Thread Starter

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    A friends Compaq computer with Windows XP Pro suddenly does not recognize either of the CD/DVD drives. She was unable to either play a CD or burn a CD on her CD burner. The prompt said something about the drives not being properly configured. I had her uninstall and then reinstall the hardware, and the red exclamation point disappeared from the two drives in Device Manager. But upon reboot, the same prompt and the same two exclamation points appeared.

    Can anyone tell me what is going on? A technie friend said that a power interrupt can blow the fuses on the drives and the CD/DVD drive and the CD burner will have to be replaced. But my friend with the problem has a surge protector and recalls no sudden power interrupt. And isn't it unusual for BOTH drives to blow at the same time?

    When I am at the computer tomorrow, I wil post the exact prompt that spoke of faulty configuration.

    Any help before I submit further details would be appreciated. We sure hope we don't have to go the route of replacing the player and burner.

    Thanks!
     
  2. JohnWill

    JohnWill Retired Moderator

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  3. Galleherjazz

    Galleherjazz Thread Starter

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    I have had similar problems on my PC with Easy CD-Creator, which is the Program from Hell, especially in the Direct CD mode, but my friend has not been using that program. I shall try doing with the MS-KB article suggests and report to you tomorrow after the operation!
     
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