NetDisk external hard drive not recognized by Vista

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veronius

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Jan 30, 2013
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I just bought a Ximeta RJ/45 NetDisk external hard drive and Windows Vista won't recognize it. The readme in the NDAS software that came with it said if I wanted to connect via USB, which was what I tried, I didn't need to install any software as Windows Vista would automatically go out and find the right driver once I installed the drive and powered it up. Vista didn't do anything, however. The drive does not show up on my computer though it's properly connected and turned on. I tried installing twice, once with the PC on and then, when I was told that wasn't the right way, with the PC off. Same result both times. The Ximeta site is unhelpful to say the least.

I have now installed the NDAS software even though that's supposedly not required when all you want is a USB connection. I thought I might find a USB option on the disk but no such luck. I suppose I could try the Ethernet connection but that looks more involved and I'd really prefer not to.

Here's the specs:

OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3060 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 320 Mb
Hard Drives: C: Total - 333038 MB, Free - 140595 MB; D: Total - 10358 MB, Free - 1399 MB;
Motherboard: MSI, Boston
Antivirus: Norton AntiVirus, Updated and Enabled

Any help appreciated!
 
Joined
Jun 19, 2004
Messages
7,800
Check the following;

Start -> Right click "computer" -> Manage

Go to devices and see if you can see and red or yellow marks for the device.

If no devices are showing errors or warnings there, go to disk management and see if it shows the drive there (It might be uninitialized).
 

veronius

Thread Starter
Joined
Jan 30, 2013
Messages
2
Check the following;

Start -> Right click "computer" -> Manage

Go to devices and see if you can see and red or yellow marks for the device.

If no devices are showing errors or warnings there, go to disk management and see if it shows the drive there (It might be uninitialized).
Hi, Ath... I mean, LOL! Deathstalker sent me directions to another thread where someone said if the USB cable was a Y cable then hook up both ends to USB ports on my computer. I tried that and now I see when I go into device management as you suggested there's a device listed as:

WDC WD50 00AKS-65A7B2 USB Device

under "disk drives." I assume this is my new external hard drive as it didn't show up before. In "Properties" it says this device is working properly. But it still doesn't show up as one of the drives under "My Computer." I went to update device drivers online but my system didn't find anything.
 
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