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Netopia wireless adapter help

Discussion in 'Networking' started by VFRGirl, Apr 11, 2010.

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  1. VFRGirl

    VFRGirl Thread Starter

    Joined:
    Apr 11, 2010
    Messages:
    2
    My netopia wireless adapter that came with my AT&T Uverse will not work with the uverse router. It shows that it is getting a good signal but it will not let me connect with it. It also will not let me install the cd, but when I plug in the usb adapter without installing it, I can get it to work just fine with my Sprint Hotspot.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,407
    First Name:
    Wayne
    - What windows version or other OS are running - Xp, Vista, 7, ubuntu etc
    - Are there any other machines working with the uverse router - if so please provide details
    - Do you have a Firewall - if so it may be blocking access - what firewall / security program do you have ?
    - If using wireless, do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
    - If using wireless encryption, try deleting the wireless profiles - post back results

    with the USB adapter connected would you do this
    Press the Windows key (bottom left of the keyboard} and at the same time press the R key, now in the search box that appears - type devmgmt.msc - click on the + sign next to network adapters
    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here

    ------------------------------------------------------------------------
    Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Then run the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    {Ping Tests}

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.191.93.53
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista:

    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start
    control Panel
    classic view
    network and sharing center
    manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to
    --

    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - XP

    http://www.tp-link.com/support/showfaq.asp?id=186
    - delete the preferred networks
    start
    control panel
    network connections
    right click on the wireless connection listed
    wireless networks tab
    in the preferred network list
    click on each one and - remove button

    you will then have to enter the wireless security key for any networks you connect to
    ------------------------------------------------------------------------
     
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