Netopia wireless adapter help

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VFRGirl

Thread Starter
Joined
Apr 11, 2010
Messages
2
My netopia wireless adapter that came with my AT&T Uverse will not work with the uverse router. It shows that it is getting a good signal but it will not let me connect with it. It also will not let me install the cd, but when I plug in the usb adapter without installing it, I can get it to work just fine with my Sprint Hotspot.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,484
- What windows version or other OS are running - Xp, Vista, 7, ubuntu etc
- Are there any other machines working with the uverse router - if so please provide details
- Do you have a Firewall - if so it may be blocking access - what firewall / security program do you have ?
- If using wireless, do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
- If using wireless encryption, try deleting the wireless profiles - post back results

with the USB adapter connected would you do this
Press the Windows key (bottom left of the keyboard} and at the same time press the R key, now in the search box that appears - type devmgmt.msc - click on the + sign next to network adapters
post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here

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Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Then run the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

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{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
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If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
{Ping Tests}

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.191.93.53
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
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Wireless Profiles
http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
- Vista:

http://www.tp-link.com/support/showfaq.asp?id=214
- delete the wireless profiles
Start
control Panel
classic view
network and sharing center
manage wireless networks

Delete the profiles
you will then have to enter the wireless security key for any networks you connect to
--

Wireless Profiles
http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
- XP

http://www.tp-link.com/support/showfaq.asp?id=186
- delete the preferred networks
start
control panel
network connections
right click on the wireless connection listed
wireless networks tab
in the preferred network list
click on each one and - remove button

you will then have to enter the wireless security key for any networks you connect to
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