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Netropa (R) Hot Key

Discussion in 'Windows XP' started by Canty2, Sep 12, 2003.

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  1. Canty2

    Canty2 Thread Starter

    Joined:
    Sep 12, 2003
    Messages:
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    Everytime I log onto Windows XP I get a very annoying Netropa (R) HotKey error message. At the end of the message is the standard "send" or "Don't send" tell Microsoft about this problem.
    Does anyone have an idea how to get rid of this?
    It coincided with installing SST software for a Saitek gaming wheel the R440 Force Feedback. I've trawled the web but can't find anything on removing the message or fixing the error.
    Thanks.
    Canty2
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Welcome to TSG Canty2.

    Can you give us the full, exact message you get? (In the error reporting window you will see a "more info" tab to click, or you can check the events log in Adminstrative tools. Probably under Applications.

    Also post a HijackThis scanlog so we can see which file in startups is netropa related.

    http://www.tomcoyote.org/hjt/
     
  3. Canty2

    Canty2 Thread Starter

    Joined:
    Sep 12, 2003
    Messages:
    10
    Thanks for the quick reply Rollin Rog.
    I tried copying the technical details from the error log but winXP was having none of it!. So plan 2 went into action, and I grabbed this below from the Events log within Administrative tools.

    Faulting application mmkeybd.exe, version 0.1.0.0, faulting module ntdll.dll, version 5.1.2600.0, fault address 0x00002216.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    The HijackThis scan file produces the following log.

    Logfile of HijackThis v1.97.2
    Scan saved at 08:52:47, on 13/09/2003
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Apps\ActivBoard\nhksrv.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\khooker.exe
    C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\Saitek\Saitek Smart Technology Programming Software\saicnfig.exe
    C:\WINDOWS\System32\LXSUPMON.EXE
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\MSGTAG\MSGTAG.exe
    C:\Program Files\ashampoo\Ashampoo Mail Virus Blocker\Server.exe
    C:\Program Files\Webshots\WebshotsTray.exe
    C:\Program Files\WordWeb\wweb32.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
    C:\WINDOWS\System32\wuauclt.exe
    C:\PROGRA~1\INCRED~1\bin\IncrediMail.exe
    C:\Program Files\Opera\Opera.exe
    C:\WINDOWS\system32\mmc.exe
    C:\Documents and Settings\Jason\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.packardbell.co.uk/center
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.packardbell.co.uk/center
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer brought to you by Planetis
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {E0B9B5FE-B66E-4FB0-A1D9-726F0E743CFD} - C:\Program Files\Surfairy\SurfairyPP.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
    O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe
    O4 - HKLM\..\Run: [cFosInst_Check] "C:\WINDOWS\cFosOEM\cfosinst.exe" -install -inplace -checkisdn
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [SAITEKAUTOCONFIGURE] C:\Program Files\Saitek\Saitek Smart Technology Programming Software\saicnfig.exe /autorun
    O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
    O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG\MSGTAG.exe" /startup
    O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
    O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
    O4 - Global Startup: Ashampoo Mail Virus Blocker Server.lnk = C:\Program Files\ashampoo\Ashampoo Mail Virus Blocker\Server.exe
    O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\WebMenuImg.htm
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Suggestions (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=www.packardbell.co.uk/center
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/plugins/en_US/DjVuControl.cab
    O16 - DPF: {11111111-1111-1111-1111-111111111111} - http://ams-download.nocreditcard.com/download/newdial-erp/1736/dialer.exe
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...apple.com/qt505/uk/win/QuickTimeInstaller.exe
    O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://Q:\Resources\IntraLaunch.CAB
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    Thanks for your help.

    Canty2
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Well the faulting application is here:

    O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe

    This is the Netropa HotKey application that is used to accompany many keyboard installations. My Del system uses it too, but it runs out of C:\windows

    So my question is, what is it doing in the "Activboard" folder? Was this an aftermarket install? Did it come with ActivBoard? If so, you could remove and reinstall that application.

    You can avoid the error by running msconfig and unchecking the mmkeybd.exe entry there. But you will probably lose hot key functionality doing so.

    Also, having run across this MS article a couple of times, I include it as it may indicate a problem with outdated drivers for that Netropa application.

    http://support.microsoft.com/default.aspx?scid=kb;en-us;310918

    Note: I do see an update for ActivBoard on the Netropa site, however XP is left out of the list of Operating Systems it applies to. Not sure what that signifies, usually if things are NT/2k compatible they also apply to XP
     
  5. Canty2

    Canty2 Thread Starter

    Joined:
    Sep 12, 2003
    Messages:
    10
    Thanks for all the possible solutions!
    I took the easy way and unchecked mmkeybd.exe in msconfig, and its fixed the problem. Never have used hot keys anyway.
    Thanks again, take care.

    Canty2.
     
  6. dvk01

    dvk01 Derek Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    47,903
  7. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Nice catch dvk01, I didn't really look at those. I'm not sure it is the actual cause of the Netropa error, but since it occurs on login to MSN, that's possiblity.

    To remove the offending BHO, put a check in this HijackThis Scanlog entry, close all browser windows and click "fix checked":

    O2 - BHO: (no name) - {E0B9B5FE-B66E-4FB0-A1D9-726F0E743CFD} - C:\Program Files\Surfairy\SurfairyPP.dll
     
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