Netropa (R) Hot Key

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Canty2

Thread Starter
Joined
Sep 12, 2003
Messages
10
Everytime I log onto Windows XP I get a very annoying Netropa (R) HotKey error message. At the end of the message is the standard "send" or "Don't send" tell Microsoft about this problem.
Does anyone have an idea how to get rid of this?
It coincided with installing SST software for a Saitek gaming wheel the R440 Force Feedback. I've trawled the web but can't find anything on removing the message or fixing the error.
Thanks.
Canty2
 
Joined
Dec 9, 2000
Messages
45,855
Welcome to TSG Canty2.

Can you give us the full, exact message you get? (In the error reporting window you will see a "more info" tab to click, or you can check the events log in Adminstrative tools. Probably under Applications.

Also post a HijackThis scanlog so we can see which file in startups is netropa related.

http://www.tomcoyote.org/hjt/
 

Canty2

Thread Starter
Joined
Sep 12, 2003
Messages
10
Thanks for the quick reply Rollin Rog.
I tried copying the technical details from the error log but winXP was having none of it!. So plan 2 went into action, and I grabbed this below from the Events log within Administrative tools.

Faulting application mmkeybd.exe, version 0.1.0.0, faulting module ntdll.dll, version 5.1.2600.0, fault address 0x00002216.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The HijackThis scan file produces the following log.

Logfile of HijackThis v1.97.2
Scan saved at 08:52:47, on 13/09/2003
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Apps\ActivBoard\nhksrv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\khooker.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Saitek\Saitek Smart Technology Programming Software\saicnfig.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSGTAG\MSGTAG.exe
C:\Program Files\ashampoo\Ashampoo Mail Virus Blocker\Server.exe
C:\Program Files\Webshots\WebshotsTray.exe
C:\Program Files\WordWeb\wweb32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\INCRED~1\bin\IncrediMail.exe
C:\Program Files\Opera\Opera.exe
C:\WINDOWS\system32\mmc.exe
C:\Documents and Settings\Jason\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.packardbell.co.uk/center
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.packardbell.co.uk/center
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer brought to you by Planetis
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E0B9B5FE-B66E-4FB0-A1D9-726F0E743CFD} - C:\Program Files\Surfairy\SurfairyPP.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe
O4 - HKLM\..\Run: [cFosInst_Check] "C:\WINDOWS\cFosOEM\cfosinst.exe" -install -inplace -checkisdn
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [SAITEKAUTOCONFIGURE] C:\Program Files\Saitek\Saitek Smart Technology Programming Software\saicnfig.exe /autorun
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG\MSGTAG.exe" /startup
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Startup: WordWeb.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: Ashampoo Mail Virus Blocker Server.lnk = C:\Program Files\ashampoo\Ashampoo Mail Virus Blocker\Server.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\WebMenuImg.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Suggestions (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=www.packardbell.co.uk/center
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/plugins/en_US/DjVuControl.cab
O16 - DPF: {11111111-1111-1111-1111-111111111111} - http://ams-download.nocreditcard.com/download/newdial-erp/1736/dialer.exe
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...apple.com/qt505/uk/win/QuickTimeInstaller.exe
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://Q:\Resources\IntraLaunch.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Thanks for your help.

Canty2
 
Joined
Dec 9, 2000
Messages
45,855
Well the faulting application is here:

O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe

This is the Netropa HotKey application that is used to accompany many keyboard installations. My Del system uses it too, but it runs out of C:\windows

So my question is, what is it doing in the "Activboard" folder? Was this an aftermarket install? Did it come with ActivBoard? If so, you could remove and reinstall that application.

You can avoid the error by running msconfig and unchecking the mmkeybd.exe entry there. But you will probably lose hot key functionality doing so.

Also, having run across this MS article a couple of times, I include it as it may indicate a problem with outdated drivers for that Netropa application.

http://support.microsoft.com/default.aspx?scid=kb;en-us;310918

Note: I do see an update for ActivBoard on the Netropa site, however XP is left out of the list of Operating Systems it applies to. Not sure what that signifies, usually if things are NT/2k compatible they also apply to XP
 

Canty2

Thread Starter
Joined
Sep 12, 2003
Messages
10
Thanks for all the possible solutions!
I took the easy way and unchecked mmkeybd.exe in msconfig, and its fixed the problem. Never have used hot keys anyway.
Thanks again, take care.

Canty2.
 
Joined
Dec 9, 2000
Messages
45,855
Nice catch dvk01, I didn't really look at those. I'm not sure it is the actual cause of the Netropa error, but since it occurs on login to MSN, that's possiblity.

To remove the offending BHO, put a check in this HijackThis Scanlog entry, close all browser windows and click "fix checked":

O2 - BHO: (no name) - {E0B9B5FE-B66E-4FB0-A1D9-726F0E743CFD} - C:\Program Files\Surfairy\SurfairyPP.dll
 
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