netsvcs is using 90% of all memory

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umairali

Thread Starter
Joined
Jan 21, 2015
Messages
5
Hi,

I have been noticing that, at random time (usually 1 or 2 every few hours), netsvc (svchost.exe) seems to be using up almost 90% of my memory. I have noticed other posters having similar problems but seems like the solution of the problem is unique to the machine that each person has. I am not very tech savy but can follow the trouble shoot items if I can get some help.

Many thanks!
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
Hi, let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
======
Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/dl/123/

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
 

umairali

Thread Starter
Joined
Jan 21, 2015
Messages
5
System Utility info:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) Processor TF-20, AMD64 Family 15 Model 124 Stepping 2
Processor Count: 1
RAM: 1788 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
Hard Drives: C: Total - 140232 MB, Free - 41279 MB;
Motherboard: Acer, Aspire 5534
Antivirus: None
 

umairali

Thread Starter
Joined
Jan 21, 2015
Messages
5
Security Check:

Results of screen317's Security Check version 0.99.95
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 30
Java 7 Update 67
Java version 32-bit out of Date!
Java 64-bit 8 Update 31
Adobe Flash Player 16.0.0.287
Adobe Reader 10.1.1 Adobe Reader out of Date!
Google Chrome (39.0.2171.95)
Google Chrome (39.0.2171.99)
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
You do not seem to have an anti-virus program installed.
To check what is running on your system.
Download Mini Tool Box
Click on Download Now
@Bleeping Computer


Download to your desktop.
Double Click on the Mini Toolbox icon.
Put a Tick in
Istalled Programs
List content of Host

Leave the Tick in Only Problems - under List Devices
Click Go and let it scan your Pc.
It will then open in Notepad - copy and paste the log file here.
======
Download MalwareBytes to your desktop.
Download the Free version.
MalwareBytes
Once downloaded to your desktop.
Close all open browser windows.

Click on the Install icon - allow it to update during the install process.
Start Malwarebytes Anti-Malware.
Before you run a scan.
Under Settings > Detection and Protection in the left pane.
Under Detection Options - make sure that all three entries are ticked.
Under Non-Malware detections - set to Treat detections as Malware.

Now click - Scan button.
Then select - Threat Scan.
Then - Scan Now.
If any infections are found during the scan, the number of them will be listed.
When the scan is finished, make sure to select and remove Everything in the list.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes Anti-Malware again.
Click History > Application Logs.
Select the most recent scan log.
Click View.
Select Export >Text File.
Name it mbam > then save it on the desktop.
Copy-and-paste its contents in the reply box below.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,169
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) Processor TF-20, AMD64 Family 15 Model 124 Stepping 2
Processor Count: 1
RAM: 1788 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
Hard Drives: C: Total - 140232 MB, Free - 41279 MB;
Motherboard: Acer, Aspire 5534
Antivirus: None
The Acer Aspire 5534 laptop supports up to 4 GB of RAM.

You appear to have only 2 GB of RAM in yours.

You need to max it out with 4 GB of RAM.

-------------------------------------------------------------
 

umairali

Thread Starter
Joined
Jan 21, 2015
Messages
5
MiniToolBox by Farbar Version: 30-11-2014
Ran by uali (administrator) on 23-01-2015 at 21:44:27
Running from "C:\Users\uali\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================





Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version: - Microsoft)
=========================== Installed Programs ============================
Acer Assist (HKLM-x32\...\Acer Assist) (Version: - Acer Incorporated)
Acer Crystal Eye webcam (HKLM-x32\...\{51F026FA-5146-4232-A8BA-1364740BD053}) (Version: 0.87 - liteon)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 4.05.3002 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3003 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.0.71 - WildTangent)
Acer GridVista (HKLM-x32\...\GridVista) (Version: 3.01.0730 - Acer Inc.)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.02.3004 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0811 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.01.3014 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.287 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.287 - Adobe Systems Incorporated)
Adobe Reader X (10.1.1) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.1 - Adobe Systems Incorporated)
AMD USB Filter Driver (x32 Version: 1.0.11.86 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{ACCA82EB-7088-919E-5E1C-100A24F11CCF}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2009.0729.2227.38498 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2009.0729.2227.38498 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2009.0729.2227.38498 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2009.0729.2227.38498 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2009.0729.2227.38498 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2009.0729.2227.38498 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Czech (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Danish (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Dutch (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help English (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Finnish (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help French (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help German (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Greek (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Italian (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Japanese (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Korean (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Polish (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Russian (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Spanish (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Swedish (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Thai (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
CCC Help Turkish (x32 Version: 2009.0729.2226.38498 - ATI) Hidden
ccc-core-static (x32 Version: 2009.0729.2227.38498 - ATI) Hidden
ccc-utility64 (Version: 2009.0729.2227.38498 - ATI) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink PowerDVD 8 (HKLM-x32\...\InstallShield_{2BF2E31F-B8BB-40A7-B650-98D28E0F7D47}) (Version: 8.0.2815m.50 - CyberLink Corp.)
CyberLink PowerDVD 8 (x32 Version: 8.0.2815m.50 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.1.22 - DivX, LLC)
Dropbox (HKCU\...\Dropbox) (Version: 3.0.3 - Dropbox, Inc.)
Facebook Plug-In (HKCU\...\Facebook Plug-In) (Version: - Facebook, Inc.)
Feedback Tool (HKLM-x32\...\{13A5E785-5197-4EAD-8EE3-D660271E49BC}) (Version: 1.2.0 - Microsoft Corporation)
Feedback Tool (HKLM-x32\...\{90024193-9F13-4877-89D5-A1CDF0CBBF28}) (Version: 1.1.0 - Microsoft Corporation)
Garmin Training Center (HKLM-x32\...\{2A03B9F8-BE6D-43C6-A16A-B9998A194AF0}) (Version: 3.4.5 - Garmin Ltd or its subsidiaries)
Garmin USB Drivers (HKLM-x32\...\{510D2239-6C2E-457B-9590-485EC552D94D}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 40.0.2214.91 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{0C5C1177-94C5-3EFB-A8BE-3F6AF1AF887F}) (Version: 5.38.6.0 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3001 - Acer Incorporated)
InstallIQ Updater (HKLM-x32\...\{A9FE59F0-5BFA-4FDF-84C6-F45457715379}) (Version: 1.4.1.0 - W3i, LLC)
iTunes (HKLM\...\{77DE5105-D05E-448C-96CB-7FA381903753}) (Version: 11.3.1.2 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Java(TM) 6 Update 30 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216022FF}) (Version: 6.0.300 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 3.0.02 - Acer Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.130.10 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version: - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Live Add-in 1.3 (HKLM-x32\...\{57F0ED40-8F11-41AA-B926-4A66D0D1A9CC}) (Version: 2.0.2313.0 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version: - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{67E03279-F703-408F-B4BF-46B5FC8D70CD}) (Version: 9.7.0621 - Microsoft Corporation)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MyWinLocker (HKLM-x32\...\{68301905-2DEA-41CE-A4D4-E8B443B099BA}) (Version: 3.1.72.0 - Egis Technology Inc.)
Norton PC Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.18.5 - Symantec Corporation)
Norton Security Scan (HKLM-x32\...\NSS) (Version: 2.7.3.34 - Symantec Corporation)
NTI Backup Now 5 (HKLM-x32\...\InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}) (Version: 5.1.2.627 - NewTech Infosystems)
NTI Backup Now Standard (x32 Version: 5.1.2.627 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6619 - NewTech Infosystems)
NTI Media Maker 8 (x32 Version: 8.0.12.6619 - NewTech Infosystems) Hidden
QuickTime (HKLM-x32\...\{57752979-A1C9-4C02-856B-FBB27AC4E02C}) (Version: 7.69.80.9 - Apple Inc.)
Realtek 8136 8168 8169 Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0005 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5888 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30102 - Realtek Semiconductor Corp.)
Safari (HKLM-x32\...\{AFAC914D-9E83-4A89-8ABE-427521C82CCF}) (Version: 5.33.16.0 - Apple Inc.)
Samsung AllShare (HKLM-x32\...\InstallShield_{DF47ACA3-7C78-4C08-8007-AC682563C9F1}) (Version: 2.1.0.12031_10 - Samsung Electronics Co., Ltd.)
Samsung AllShare (x32 Version: 2.1.0.12031_10 - Samsung Electronics Co., Ltd.) Hidden
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1164 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 13.2.2.0 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version: - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version: - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version: - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version: - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version: - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version: - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version: - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version: - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version: - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version: - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version: - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (x32 Version: 1.2.0 - DivX, Inc) Hidden
Veetle TV 0.9.18 (HKLM-x32\...\Veetle TV) (Version: 0.9.18 - Veetle, Inc)
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.00.3005 - Acer Incorporated)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version: - )
Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.1) (Version: 1.3.2 - Xvid Team)

**** End of log ****
 

umairali

Thread Starter
Joined
Jan 21, 2015
Messages
5
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 23/01/2015
Scan Time: 9:55:08 PM
Logfile: mbam.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.24.01
Rootkit Database: v2015.01.14.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: uali

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 344891
Time Elapsed: 42 min, 14 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.HDVideoCodec.A, HKLM\SOFTWARE\WOW6432NODE\GOOGLE\CHROME\EXTENSIONS\kpkbnefaikfaeadgidhpoanckoiaheli, Quarantined, [cb8676818ffa20164e9f95e255ae738d],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 51
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (user_pref("extensions.incredibar.cntry", "DE");), Replaced,[95bc61965039e650b5c2508e09fccc34]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ca

user_pref("app.upd5);



user_pref("ap), Replaced,[4b065e9907821422ec8b518da0652fd1]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ca

user_pref("app.upd5);



user_pref("app.up), Replaced,[a3aeab4cbecba096b4c36975b1547e82]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.upd), Replaced,[ca87b1467613d16521567767cc3944bc]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (a

user_pref("app.upd5);



user_pref("app.update.la), Replaced,[8bc6a750fa8fed497205efef57aeb848]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (pref("app.upd5);



user_pref("app.update.last), Replaced,[eb6647b00c7dd165a0d70ad4768fa25e]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.update.lastUpdateTime.blocklist-), Replaced,[71e045b27316c96d393e429c52b3d828]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (

user_pref("app.update.lastUpdateTime.blockli), Replaced,[83ce73841277c076f97e1fbfbb4a03fd]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ca

user_pref("app.upd5);



user_pref("app.update.lastUpdateTime.blo), Replaced,[450c3abd2f5aef471067e9f5ef16e21e]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (



user_pref("app.update.lastUpdateTime.blocklist-backgr), Replaced,[c68be314632650e698dfab33d43106fa]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (f("app.upd5);



user_pref("app.update.lastUpdate), Replaced,[e071dc1ba7e2b28475020dd18580e719]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ser_pref("app.upd5);



user_pref("app.updat), Replaced,[015048af8ffa132383f4b12d5ea79b65]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (a

user_pref("app.upd5);



user_pref("app.update.lastUpdateTi), Replaced,[01509f58aadf72c45b1cb529a36251af]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (upd5);



user_pref("app.update.lastUpdateTime.bl), Replaced,[afa27d7abecb8da9da9d11cdad583ac6]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ser_pref("app.upd5);



user_pref("app.update), Replaced,[b79a24d32c5d4aec1a5df7e7b84d9a66]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (

user_pref("app.upd5);



user_pref("app.updat), Replaced,[31207a7d9aeff14596e103db937213ed]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (user_pref("app.upd5);



user_pref("app.update.la), Replaced,[4f02e017ed9c55e1086f7f5fed181be5]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ser_pref("app.upd5);



user_pref("app.update.lastU), Replaced,[57fa11e6e8a14beb26517f5fd53058a8]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (r_pref("app.upd5);



user_pref("app.update.las), Replaced,[104127d008812c0ab9bee5f96a9bdd23]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.update.lastU), Replaced,[c889d81f4247d95d61164e90de27718f]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (pref("app.upd5);



user_pref("app.update.), Replaced,[84cdb443ea9f76c0a0d7746a2adbe719]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (nca

user_pref("app.upd5);



user_pref("app.u), Replaced,[18398176a5e480b61166aa34a75edc24]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.updat), Replaced,[341d14e37a0ffe38e394ffdf2adb1fe1]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.update.lastUpdateTime.blocklist-background-update-timer", 1305545659);
), Replaced,[ed649562f990f0465621bb230104d828]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (.blocklist-background-update-timer", 1305545659);


), Replaced,[450c07f0e8a14beb621508d690752fd1]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (er_pref("app.upd5);



user_pref("app.update.lastUpdateTim), Replaced,[c58c39be662388aed7a0dd017d8837c9]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: ("app.upd5);



user_pref("app.update.lastUpdateTi), Replaced,[351cf8ff5336cc6ab0c7637b1de89967]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ser_pref("app.upd5);



user_pref("app.update.lastUpdateTim), Replaced,[08495b9cf891a3930c6bd00ef60fb34d]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (app.upd5);



user_pref("app.update.lastUpdateTime), Replaced,[b29fc532d1b8bb7b2a4d5d816c99db25]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (er_pref("app.upd5);



user_pref("app.update.la), Replaced,[d9785f98a9e0aa8c7106bd2117eebf41]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.upda), Replaced,[d081db1cdcadc86e9fd84b93f60f5ea2]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (

user_pref("app.upd5);



user_pref("app.upd), Replaced,[fd542bcc424763d3393efee06d98e61a]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.update), Replaced,[be9344b3abde5ed8a6d1518da95cea16]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (user_pref("app.upd5);



user_pref("app.update.lastUpdateTime.blocklist-), Replaced,[83ce46b1fa8fc472591ef2ec996cba46]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (


user_pref("app.update.lastUpdateTime.blocklist-background), Replaced,[9db449ae6920ba7c651234aa778ee917]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: ("app.upd5);



user_pref("app.update.lastUpdateTime), Replaced,[64ed8c6bec9de452413609d520e516ea]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (r_pref("app.upd5);



user_pref("app.update.la), Replaced,[08493dba5039ac8a2e49b826c73e9d63]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.updat), Replaced,[df72d91e9cedff37cea93da1ce3752ae]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.update), Replaced,[1a378c6b305993a3cfa87d6139cc9070]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (
user_pref("app.upd5);



user_pref("app.update.las), Replaced,[3b164aad9bee0036f1866a745da86c94]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (r_pref("app.upd5);



user_pref("app.update.lastUpdat), Replaced,[9eb3659295f455e1e59205d9f90cce32]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (pref("app.upd5);



user_pref("app.update.lastUpd), Replaced,[aea36394ccbdee48bbbcf7e760a504fc]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ser_pref("app.upd5);



user_pref("app.update.lastUpdat), Replaced,[f75a16e17c0d9a9c2255469819ec57a9]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ef("app.upd5);



user_pref("app.update.lastUpdat), Replaced,[d37ef106a9e0989e85f2d10de32205fb]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (ser_pref("app.upd5);



user_pref("app.update.la), Replaced,[f95839bed8b146f0611679650cf95da3]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (user_pref("app.upd5);



user_pref("app.update.lastUpdateTime.blocklist-background-update-timer", 1305545659);


), Replaced,[9bb66e89ec9d171ff6813ea08c7960a0]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (locklist-background-update-timer", 1305545659);



u), Replaced,[86cb03f47910a393ed8a32ac9b6a649c]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (_pref("app.upd5);



user_pref("app.update.lastUpdateTime.bl), Replaced,[30210aed880157dfd5a2ffdf739202fe]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (pp.upd5);



user_pref("app.update.lastUpdateTime.b), Replaced,[ec650dea5c2d2d09690e26b8a560af51]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (r_pref("app.upd5);



user_pref("app.update.lastUpdateTime.bl), Replaced,[69e8ac4b7415d165cea9e4fa49bcdd23]
PUP.Optional.Incredibar.A, C:\Users\uali\AppData\Roaming\Mozilla\Firefox\Profiles\c9etc76d.default\prefs.js, Good: (), Bad: (p.upd5);



user_pref("app.update.lastUpdateTime.blo), Replaced,[2d24ea0d8801c2745c1b5787a65f956b]

Physical Sectors: 0
(No malicious items detected)


(end)
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,431
You have the following listed in program files
McAfee Security Scan Plus - Norton PC Checkup - Norton Security Scan.
But no sign of an active and running anti-virus program.
Are you using one?
======
Download AdwCleaner by Xplode to your desktop.
http://www.bleepingcomputer.com/download/adwcleaner/
Click on the Download Now @BleepingComputer button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close any browsers that may be open - double click on the ADWCleaner icon on your desktop
Click on the Scan button.
Let it scan your Pc - when that is done click on the Report button.
The report will appear on your desktop - Copy and Paste it into your next post.
 
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