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Network & access to the internet with a new laptop

Discussion in 'Networking' started by m3g2, Apr 9, 2007.

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  1. m3g2

    m3g2 Thread Starter

    Apr 6, 2007
    I am NOT a computer guru. We just bought a new HP Pavilion Model dv6205us.
    We have a Netgear router--Model WGT624.
    Our old desktop is a refurbished PC with Microsoft ME software.
    We upgraded to QWEST DSL last October---
    The Pavilion has Vista software on it.
    QWEST has supplied a GT701 modem.
    I have never been able to connect to the internet with the new notebook.
    If I plug the RJ59 cord into the laptop, I can get to the internet....however, it is NOT with my ISP provider? Why is this? Do they need to send an activation disk for the laptop with Vista software?

    If I try to go online... I get the following message.
    "Error 815 Remote server not responding. The service name field may have an invalid value.
    Contact your ISP.......
    Update in connections properties.

    Our son was home with a notebook, purchased the netgear router and got his computer set up and working. Is each router dedicated to the original user?
    I have tried taliking to HP help desk.....
    I called netgear----we're too old to be given tech support....
    Qwest says to call HP....
    I would appreciate any assistance you can give.

  2. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    "If I plug the RJ59 cord into the laptop ..."

    Coax cable??? Is that for TV?

    What, if anything, is now accessing the internet? Modem connected to desktop? Or modem to router to desktop?

    Is the GT701 just a modem, or a modem/router combo?
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