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Network adapter in device manager is different than adapter in TCIP/IP settings

Discussion in 'Networking' started by MamaDoc, Dec 16, 2009.

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  1. MamaDoc

    MamaDoc Thread Starter

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    I have an Inspiron 6000 (home) running XP and a Latitude D610 (XP) that I used to be able to use interchangably with a Comcast modem and a Netgear WGR614 router. A couple of weeks ago, my internet connections slowed and now have ended.

    After several phone calls to Comcast, the last tech told me the problem was "the network address showing in the device manager is different than the network address that shows in the TCIP/IP settings." I am getting an error message of "network cable unplugged" on the Inspiron and the red X on the second of the two adapters (1st is 1394; 2nd is Broadcam 440x 10/100). I can get internet from the Latitude when directly connected to the cable modem, but not when routed through the router for wireless.

    We have tried multiple reconfig of the IP, shutting everything down (computers, router, modem) all with no success. Any help anyone can provide would be great--I still need to order Christmas presents. :)
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    First off, do you have a steady data light on the modem when it's powered on? If not, we're not going to get anywhere until that is fixed.


    Assuming you can get a modem connection, let's try to get one running.

    Turn everything off. Connect one computer directly to the modem, turn on the modem, turn on the computer, and when it's fully booted, please do this.


    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 74.125.45.100

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. MamaDoc

    MamaDoc Thread Starter

    Joined:
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    Messages:
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    C:\Documents and Settings\Sabra>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : OurLaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-13-CE-44-AB-CB
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.116
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, December 16, 2009 9:13:33
    PM
    Lease Expires . . . . . . . . . . : Thursday, December 17, 2009 9:13:33
    PM
    Ethernet adapter Network Connect Adapter:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Juniper Network Connect Virtual Adap
    ter
    Physical Address. . . . . . . . . : 00-FF-68-6D-9A-82
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-14-22-E4-50-53
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.7.189
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    C:\Documents and Settings\Sabra>ping 192.168.1.116
    Pinging 192.168.1.116 with 32 bytes of data:
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Ping statistics for 192.168.1.116:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Documents and Settings\Sabra>ping 192.168.1.1
    Pinging 192.168.1.1 with 32 bytes of data:
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Documents and Settings\Sabra>ping 192.168.1.1
    Pinging 192.168.1.1 with 32 bytes of data:
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Documents and Settings\Sabra>ping 74.125.45.100
    Pinging 74.125.45.100 with 32 bytes of data:
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Documents and Settings\Sabra>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    C:\Documents and Settings\Sabra>
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    That IPCONFIG shows a good connection to the router, but you appear to be blocked. Have you disabled ALL firewalls as a test?
     
  5. MamaDoc

    MamaDoc Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    4
    I am not sure I know how.
     
  6. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Start/control panel/windows firewall.Turn it off.
    If you have any third party antivirus suites enabled,like Norton or mcaffee, that contain a firewall,disable them also.
     
  7. MamaDoc

    MamaDoc Thread Starter

    Joined:
    Dec 16, 2009
    Messages:
    4
    I double checked the Security Center and both Windows Firewall and the McAffee are turned off. So far no luck.
     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Try a wired connection to the router, and if that fails, boot in Safe Mode with Networking and see if that works.
     
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