1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Network Adapter not working after windows update

Discussion in 'Networking' started by Juliefar, Jun 27, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. Juliefar

    Juliefar Thread Starter

    Joined:
    Jun 27, 2012
    Messages:
    4
    My laptop won't connect to the internet at all and status shows limited access to router. It was fine a few days ago until a Windows update. I did a system restore on it back to before the windows update and the internet was working just fine but then there was an automatic windows update again and the connection is gone again. When I try to troubleshoot it says the network adapter is not working properly. I'm currently using the main computer in the house. I can't access any network at all on my laptop and I'm nearly in tears. This has happened before about 7 months ago after a windows update. At that time I did a system restore and reinstalled the updates and it worked just fine. This time nothing. I have tried to check for updated drivers for the network adapters but windows says I'm running the recent ones. Please help, I have no idea what to do next. So sad.

    P/s I don't have any restore points before the windows update so can't do system restore.

    I did an ip config/ all as I have noticed from the other posts this is asked for so I took the iniative. Here are the results.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Joolsmen
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 18-F4-6A-F0-9E-A0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{370A0A84-8A96-4C90-90AC-A604F7C6684A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,562
    What is listed in Device Manager under Network Adapters? What, if any, warnings or errors are anywhere in Device Manager?
     
  3. Juliefar

    Juliefar Thread Starter

    Joined:
    Jun 27, 2012
    Messages:
    4
    Network Adapters

    - Bluetooth Device (Personal Area Network)
    - Bluetooth Device (RFCOMM Protocol TDI)
    - Intel (R) Wifi Link 1000 BGN
    - Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
    - Microsoft Virtual WiFi Miniport Adapter

    When I double click on each one of them, it says 'this device is working properly'. I tried to update all of the above and I got the same message for all of them 'Windows has determined the driver software for your device is up to date'.

    Thanks.
     
  4. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    Roll back the driver in device manager and see if it is working.
    If it is working,run windows update manually from control panel.
    Find that update,probably under optional updates.
    Right click it and click hide update.
    That should stop it from installing.
     
  5. Juliefar

    Juliefar Thread Starter

    Joined:
    Jun 27, 2012
    Messages:
    4
    Won't let me roll back, not clickable :(. Honestly don't know what's gone wrong.
     
  6. leroys1000

    leroys1000 Banned

    Joined:
    Aug 15, 2007
    Messages:
    6,319
    Do you have or can you get the working driver.
    Might be a download at the manufacturers webslte
    you can download and transfer to that computer with
    a flash drive or CD.
     
  7. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,562
    I would download from the laptop manufacturer's web site and install in this order the chipset, ethernet and wireless drivers.
     
  8. Juliefar

    Juliefar Thread Starter

    Joined:
    Jun 27, 2012
    Messages:
    4
    I will try that. So should I try downloading drivers for every single one of the ones I have listed under Network Adapters?
     
  9. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,562
    The networking drivers you care about are for ...

     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1058830