I'm not sure if this is the forum I need, but will post here and see....my neighbor just brought her laptop over and said when she tries to get on AOL it keeps timing out. She has been on the phone with them for an hr or more and they then told her it would cost $100 if they helped her further on the phone. They say it's a problem in her computer. She left it here so I could see what it does. Does anyone have any idea how I can get her on line?? Thanks!!