Solved Network Card not recognoised in my PC?

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Fish_Head

Thread Starter
Joined
Feb 25, 2012
Messages
10
Hello!

My PC knowledge it pretty basic, so please bear with me....
(I assume this is posted in the correct area, but apologies if not)

I have moved my old domestic PC to a new room, where the wireless connection is poor, so I bought an Intel (R) Pro/1000 GT Desktop Adapter, and have connected this to a TP Link powerline ethernet.

I know the powerline connection works OK, as my works PC connects with no issues .

The problem seems to be with the network card -or my PC (?)
-Windows says latest drivers are installed, but in Device Manager the adapter icon shows a yellow triangle
the properties window says:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Bad Image}
%hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x



I've also followed the steps on here:
https://support.microsoft.com/en-us...1f7-6a3b-65a6-4d78-7f07eee84d2c#1TC=windows-8
but this didn't help,
in Command Prompt, the response to
"ipconfig/release"
was
"no operation can be performed on Ethernet while it has its media disconnected"



I've also downloaded the driver pack from here:
https://downloadcenter.intel.com/product/50480/Intel-PRO-1000-GT-Desktop-Adapter
and ran the Autorun.exe, but this failed too, with the warning message:

<< Intel Ethernet network drivers were not detected.
Please download and install the Intel Ethernet driver package and try agai
n. >>

I'm assuming this is an issue with the drivers, since the card itself has been checked (?)
but happy to take any advice on offer!

Full PC Spec is:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19042, Installed 20201101134835.000000+000
Processor: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz, Intel64 Family 6 Model 26 Stepping 5, CPU Count: 8
Total Physical RAM: 12 GB
Graphics Card: NVIDIA GeForce GTX 260, 896 MB
Hard Drives: C: 1862 GB (1744 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. X58A-UD3R, ver x.x
System: Award Software International, Inc., ver GBT - 42302e31
Antivirus: Avast Antivirus, Enabled and Updated

Thanks in advance


Thanks.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,868
Go into the Device Manager and expand the "Network Adapters" heading.
What is the exact name of the ethernet device listed there?
Double-click that entry so you can load its properties window.
Click the "Driver" tab.
What is the exact driver version and driver date listed there?
Click the "Details" tab, then select "Hardware Ids" in the drop-down list.
What is the exact 4-character codes that follow VEN_ and DEV_ in those strings?


I suggest you get rid of Avast Antivirus and stick with Windows 10's built-in antivirus app - Windows Security aka Windows Defender.
Windows 10 can have various issues when using a third-party antivirus app.

---------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
83,868
If that is an Intel PRO/1000 GT Desktop Adapter ethernet card, the most current driver that I can find for it is dated September 2008.
Knowing what its vendor and device codes are would be more helpful.
I fear you may have bought an ethernet card that's old technology and isn't supported by Windows 10.

--------------------------------------------------
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
41,008
I suspect Frank is correct that the device may not be supported by Windows 10, however I was able to find the Intel Ethernet Adapter Driver Pack dated 05/12/21, version 26.3. This came from the support site for that card so there may be a chance this driver pack works, especially if you originally used the driver that came with the card.
 

flavallee

Frank
Trusted Advisor
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James:

After unzipping that file, I looked inside the PRO1000 folder and viewed its contents.
Capture.JPG
I then viewed the list of driver files in each of those folders.
It's my guess his ethernet card uses an older driver and isn't supported by Windows 10.
If we receive the requested vendor and device codes, we should know for sure.

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Fish_Head

Thread Starter
Joined
Feb 25, 2012
Messages
10
Gentlemen, thanks for all the advice so far...

Frank, following your directions, here's the info :

The exact name of the ethernet device listed :


Network Adaptors.jpg
I'm not sure what all the others are ?

the exact driver version and driver date listed:

driverDetails.jpg


the exact 4-character codes that follow VEN_ and DEV_ in "Hardware Ids"

hardwareIDs.jpg

..all unknown territory to me...

-I'll look onto removing Avast now too...

Thanks.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,868
Fish_Head:

Your first image shows these 2 ethernet devices in your computer:
Intel PRO/1000 GT Desktop Adapter
Realtek PCIe GbE Family Controller


The first one shows driver version 8.4.13.0 which is dated March 23, 2010.
It shows it having vendor code 8086(Intel) and device code 107C.
The Microsoft Update Catalog site shows the last driver version to be 8.3.15.0 which is dated September 23, 2008 and is for Windows Vista.
https://catalog.update.microsoft.com/v7/site/Search.aspx?q=VEN_8086&DEV_107C
As James already said, the Intel site does not have any drivers listed for it under Intel PRO/1000 GT and Intel 82541PI.

Why is the integrated Realtek PCIe GbE Family Controller device not being used?
Can you provide the same images as you did for the first one?
The motherboard's support site shows it being a Realtek RTL8111D ethernet device.
https://www.gigabyte.com/Motherboard/GA-X58A-UD3R-rev-10/sp#sp
The 4-character vendor and codes will confirm that.
The motherboard's support site has no driver for it for Windows 10.
The Microsoft Update Catalog site shows the last driver version to be 7.2.1127.2008 which is dated May 14, 2009 and is for Windows 7.
https://catalog.update.microsoft.com/v7/site/Search.aspx?q=Realtek+8111D

It looks like you installed Windows 10 Pro Version 20H2 Build 19042 64-bit in that computer on November 1, 2020.
Is that correct?

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Fish_Head

Thread Starter
Joined
Feb 25, 2012
Messages
10
Thanks Frank,

I'm not at all sure about the Realtek PCIe GbE Family Controller device...
I thought the only network card/device was the one I installed (the Intel Pro/1000)
(I wasn't aware the Realtek was still a valid device)

for that device, the details are these:

RealtekDriverDetails.jpg

I'm not sure why Windows 10 Pro 64-bit looks like it was installed in 2020, the PC is an ex-works machine which had windows installed when I bought it from work around 4 years ago (very roughly I think, maybe longer)


With everything you're discovered so far, what would your advice be?

(it's late here now so I'll not be back on for another nine hours or so.
Thanks again,
Bill
 

flavallee

Frank
Trusted Advisor
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I was referring to Version 20H2 Build 19042 of Windows 10 Pro 64-bit.
It looks like it was installed or updated to on November 1, 2020.

You didn't submit an image of the "Details" tab with "Hardware Ids" selected so I can confirm what the vendor and device codes are.
Please submit an image so I can confirm if the motherboard's integrated ethernet device is a Realtek RTL8111D or a different model.

Version 9.1.410.2015 which is dated October 4, 2015 is a very old driver for the Realtek PCIe GbH Family Controller ethernet device.
If that ethernet device still works, its driver definitely needs to be updated.

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Joined
Feb 25, 2020
Messages
414
I was referring to Version 20H2 Build 19042 of Windows 10 Pro 64-bit.
It looks like it was installed or updated to on November 1, 2020.

You didn't submit an image of the "Details" tab with "Hardware Ids" selected so I can confirm what the vendor and device codes are.
Please submit an image so I can confirm if the motherboard's integrated ethernet device is a Realtek RTL8111D or a different model.

Version 9.1.410.2015 which is dated October 4, 2015 is a very old driver for the Realtek PCIe GbH Family Controller ethernet device.
If that ethernet device still works, its driver definitely needs to be updated.

-------------------------------------------------
Frank, the Realtek RTL8111D is built into the motherboard while the Intel Pro 1000 is an add-in card. The Intel shows an error while the Realtek does not. Has the OP said why he isn't using Realtek LAN?
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
83,868
Frank, the Realtek RTL8111D is built into the motherboard while the Intel Pro 1000 is an add-in card. The Intel shows an error while the Realtek does not.
I am well aware that the Intel PRO/1000 GT is a dedicated ethernet card and that the Realtek RTL8111D is the motherboard's integrated ethernet device.
I am also well aware that the Intel PRO/1000 GT shows a problem in the Device Manager.
Has the OP said why he isn't using Realtek LAN?
I already asked that question in post #9 and Fish_Head replied to it in post #10.

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,868
Fish_Head:

Thanks for submitting the vendor and device codes for the Realtek PCIe GbH Family Controller ethernet device.
They're for a Realtek RTL8168 gigabit ethernet device.
The most current driver for it for Windows 10 is version 10.49.413.2021 which is dated May 19, 2021.
https://www.majorgeeks.com/mg/getmi...fe_network_card_drivers_for_windows_10,2.html

Download and save that 4.72 MB-size .zip file inside an empty folder.
When you extract its contents inside that same folder, an executable(.exe) file will appear.
Make sure the ethernet cable is plugged in the integrated ethernet port and NOT in the dedicated ethernet card port.
Double-click the executable file to run it.
Follow the instructions to install the driver.
After the driver is installed, restart the computer.
Are you now able to get a working connection with the integrated ethernet device?

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Last edited:
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