Hi,
Please bear with me as I outline my issue with internet connection and network.
My laptop is old but I have done my best to maintain it, and it has been running well until recently when many problems started cropping up: the BSOD, internet connection, hotkey.dll, etc. The connection is unstable, meaning that the wifi would turn off and on (the error sound would occur ever minute with the connection failing). I would manually connect through my server, which was a pain, until updating the driver (via Device Manager) and this sorted the issue out. The next day my speakers stopped functioning but after using a driver booster to update it (and clean up the plug-ins), the internet connection became unstable again and it deleted the Ricoh memory card driver that I installed after the BSOD (blue screen of death) which occurred frequently around the time of the internet connection problem. I uninstalled that driver booster, as a result, but am left with trying to figure out a solution to this problem. I considered system restore but it only shows four days prior and this problem happened about a week ago.
After days of online research and searching Microsoft website, I have followed instructions: clean boot, msconfig/IPconfig, chkdsk, etc. as well as virus checks and the wifi appears and my server shows internet access but online sites online do not always load properly and online games (Wizard 101) disconnect after five or ten minutes with a connection error. My (Dell) Support Assistant doesn't load because of the connection issue and programs designed to look for solutions do not download and are just added viruses (like the Restoro as advertised on your site).
I would very much appreciate advice and a solution to this hair-tearing issue. It has to be simple but I don't have the knowledge at this point to solve it. I hope you can. Much thanks!
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3838 Mb
Graphics Card: NVIDIA GeForce 9400M G, 256 Mb
Hard Drives: C: 99 GB (33 GB Free); D: 197 GB (191 GB Free); F: 0 GB (0 GB Free);
Motherboard: Dell Inc., 0K183D
Antivirus: Microsoft Security Essentials, Enabled and Updated
Please bear with me as I outline my issue with internet connection and network.
My laptop is old but I have done my best to maintain it, and it has been running well until recently when many problems started cropping up: the BSOD, internet connection, hotkey.dll, etc. The connection is unstable, meaning that the wifi would turn off and on (the error sound would occur ever minute with the connection failing). I would manually connect through my server, which was a pain, until updating the driver (via Device Manager) and this sorted the issue out. The next day my speakers stopped functioning but after using a driver booster to update it (and clean up the plug-ins), the internet connection became unstable again and it deleted the Ricoh memory card driver that I installed after the BSOD (blue screen of death) which occurred frequently around the time of the internet connection problem. I uninstalled that driver booster, as a result, but am left with trying to figure out a solution to this problem. I considered system restore but it only shows four days prior and this problem happened about a week ago.
After days of online research and searching Microsoft website, I have followed instructions: clean boot, msconfig/IPconfig, chkdsk, etc. as well as virus checks and the wifi appears and my server shows internet access but online sites online do not always load properly and online games (Wizard 101) disconnect after five or ten minutes with a connection error. My (Dell) Support Assistant doesn't load because of the connection issue and programs designed to look for solutions do not download and are just added viruses (like the Restoro as advertised on your site).
I would very much appreciate advice and a solution to this hair-tearing issue. It has to be simple but I don't have the knowledge at this point to solve it. I hope you can. Much thanks!
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3838 Mb
Graphics Card: NVIDIA GeForce 9400M G, 256 Mb
Hard Drives: C: 99 GB (33 GB Free); D: 197 GB (191 GB Free); F: 0 GB (0 GB Free);
Motherboard: Dell Inc., 0K183D
Antivirus: Microsoft Security Essentials, Enabled and Updated