Network connection "Limited connectivity" issue

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calvinw2

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Apr 1, 2015
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I've been looking around the forum for posts to follow other advice from other threads, but I just can't seem to make the network work. The laptop is old and little room on the C drive, so my girlfriend tried compressing the program file. The next morning the internet didn't work, so she expanded it back out. Now the internet still doesn't work. It doesn't help that i'm not that knowledgeable about computers. Any help would greatly be appreciated. The internet still works on my other laptop, so i'm assuming the router is fine? I tried connecting the laptop to the router by wire and it still gives the same problem.
I opened up cmd and the ipconfig /all is in the attachment
(also the computer is in partially in Chinese... Sorry)
Thank you
 

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Thanks for including that screenshot.
It looks like your IPv4 address for your network adapters starts with "169.254.x.x" - usually this means your computer is not receiving an IPv4 address. If you're on an IPv6-exclusive network, I'm not familiar enough with IPv6 to assist. But you definitely don't have a proper IPv4 address.
 

TerryNet

Terry
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What firewall or security suite is, or ever was, on the system?

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
 

calvinw2

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There was a security program for anti virus stuff. I have turned it off now but the problem still persists.
When running the netsh winsock reset catalog i get a response that it successfully reset Winsock.
But for the netsh int ip reset reset.log shows no response.

Thank you for taking the time to help.
 

calvinw2

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Apr 1, 2015
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Could it be that when the C drive was compressed, the file resetlog.txt was somehow deleted or changed?
 

TerryNet

Terry
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But for the netsh int ip reset reset.log shows no response.
Just hangs? Never comes back to another prompt? I have no idea what that means.
 

calvinw2

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Apr 1, 2015
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i send in the command, then it skips a line and asks for a command. Its as if it just ignored the netsh int ip reset reset.log (also tried netsh int ip reset resetlog.txt) command. It was worth a shot. Thanks for the help, Terry and fishscene. It was much appreciated.
 
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What's the space currently on the C drive?
If it's close to zero, i would first try to create more disk space.

If there's a hibernation file, switch off hibernation in power options to get some space.
Then try the clean-up disk command in drive properties.
 
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i send in the command, then it skips a line and asks for a command.
You won't get a response after running the command, you just need to close the window and restart the computer.
 

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