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Network connection states excellent connection but browsers state no connectivity

Discussion in 'Networking' started by bluwater, Apr 16, 2011.

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  1. bluwater

    bluwater Thread Starter

    Joined:
    Apr 10, 2011
    Messages:
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    Reloaded xp on dell Latitude d610 - reloaded all drivers. Network connection states excellent connection however browsers state no connectivity.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    can we see the following information
    Service TAG Number - http://support.dell.com/support/topics/global.aspx/support/en/identifyyoursystem?c=us&l=en&s=dhs

    ipconfig /all, device manager
    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
    ------------------------------------------------------------------------
     
  3. bluwater

    bluwater Thread Starter

    Joined:
    Apr 10, 2011
    Messages:
    10
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Administrator>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : anonymous
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-16-6F-00-9E-18
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 172.4.37.69
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 172.4.37.1
    DHCP Server . . . . . . . . . . . : 172.4.37.1
    DNS Servers . . . . . . . . . . . : 12.127.17.71
    12.127.17.72
    4.2.2.2
    Lease Obtained. . . . . . . . . . : Sunday, 17. April 2011 04:20:30
    Lease Expires . . . . . . . . . . : Monday, 18. April 2011 04:20:30

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
    roller
    Physical Address. . . . . . . . . : 00-14-22-CA-F6-DD

    _______________________________________________________________________

    [​IMG][​IMG]
     

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  4. rodcarty

    rodcarty

    Joined:
    Mar 23, 2011
    Messages:
    121
    That's an interesting IP address you have there. It's close to the class B reserved address space. It's not listed on Whois. Anyway, I have to conclude your computer connected to the Internet through a wireless router. Can you ping the default gateway listed in your IP config info? In a DOS window type:

    ping 172.4.37.1

    If it's working fine you should get four replies with some other numbers afterwards. If it's not working you'll get four timed-out errors. If it's working then it doesn't appear to be a wireless link problem. If it times out please run the Xirrus Wi-Fi Inspector program and post a screenshot of the network list.
     
  5. bluwater

    bluwater Thread Starter

    Joined:
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    Messages:
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    as requested this is a screen shot of Xirrus that shows no ssid s along with the intel wireless pro software showing an excellent connection.
     

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  6. bluwater

    bluwater Thread Starter

    Joined:
    Apr 10, 2011
    Messages:
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    In trying to ping to that ip I received only time outs
     
  7. rodcarty

    rodcarty

    Joined:
    Mar 23, 2011
    Messages:
    121
    If you can't ping your default gateway I don't expect anything outside of your network (ie, on the Internet) to work. Can you repost your Xirrus screenshot as a jpg or some other graphics file please?
     
  8. bluwater

    bluwater Thread Starter

    Joined:
    Apr 10, 2011
    Messages:
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    this is a repost of the screenshot of xirrus showing no available wireless networks - screenshot also has intel wireless pro connectivity tool stating there are two networks available and that I am connected to OVI-Public.
     

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  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    What is this OVI-Public network? What type of encryption is on it?

    If it's your network try w/o encryption. If it's not your network tell us all you know about it--who gets to use it, does it involve a browser redirect to agree to TOS, etc.

    What, if any, non-Windows firewall or security suite is on the machine?
     
  10. bluwater

    bluwater Thread Starter

    Joined:
    Apr 10, 2011
    Messages:
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    The network is unencrypted T1 routed to wireless radios. I believe the same thing happens when connected to my home network WEP encrypted and with the LAN connection. I will verify with another screenshot of xirrus and the network connections on my home network.

    bluwater
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    Very puzzling. This is the first time I've seen Xirrus detect no wireless networks and yet another utility does show one or more and the ipconfig /all shows a good IP configuration for a wireless connection.

    The ping to the Default Gateway failing (and browser not working) usually means a non-Windows firewall or security suite blocking. But it is possible that the Gateway has been set to not respond to pings. IMO unless it is a firewall issue we have a much better chance of trouble shooting this on your home network.

    You do have Service Pack 3 on the XP, right?
     
  12. bluwater

    bluwater Thread Starter

    Joined:
    Apr 10, 2011
    Messages:
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    Yeah running sp3. I have another screen shot from connection with my home network through an at&t wireless modem/router (attached). In this screen shot I have the LAN connected and the wireless connected and IE 8 states "lost connectivity" while unable to render any site pages. Computer is currently using AVG antivirus free software and microsoft's firewall. Lost connectivity is rendered in IE with firewall turned off.
     

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  13. bluwater

    bluwater Thread Starter

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    I will ping my home network to 172.4.37.1 and copy paste it to this thread.
     
  14. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    How about posting the ipconfig /all for the home connections.
     
  15. bluwater

    bluwater Thread Starter

    Joined:
    Apr 10, 2011
    Messages:
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    This is an ipconfig /all on my home network. Attached is a jpg of the screenshot of xirrus and the network connections.


    Broadcom NetXtreme 57xx Gigabit Co

    TCP/IP obtain automatically
    Automatic private IP address

    Intel Pro/Wireless 2200BG Network Connection

    TCP/IP obtain automatically
    Automatic private IP address


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Administrator>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : anonymous
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net
    gateway.2wire.net

    Ethernet adapter Wireless Network Connection 3:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-16-6F-00-9E-18
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.65
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    Lease Obtained. . . . . . . . . . : Monday, 25. April 2011 07:14:24
    Lease Expires . . . . . . . . . . : Tuesday, 26. April 2011 07:14:24

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
    roller
    Physical Address. . . . . . . . . : 00-14-22-CA-F6-DD
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.64
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    Lease Obtained. . . . . . . . . . : Monday, 25. April 2011 07:11:26
    Lease Expires . . . . . . . . . . : Tuesday, 26. April 2011 07:11:26

    C:\Documents and Settings\Administrator>
     

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