Tech Support Guy banner
Status
Not open for further replies.

Network connection states excellent connection but browsers state no connectivity

4K views 17 replies 4 participants last post by  TerryNet 
#1 ·
Reloaded xp on dell Latitude d610 - reloaded all drivers. Network connection states excellent connection however browsers state no connectivity.
 
#2 ·
can we see the following information
Service TAG Number - http://support.dell.com/support/topics/global.aspx/support/en/identifyyoursystem?c=us&l=en&s=dhs

ipconfig /all, device manager
------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
------------------------------------------------------------------------
Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
------------------------------------------------------------------------
 
#3 ·
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : anonymous
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-16-6F-00-9E-18
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 172.4.37.69
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.4.37.1
DHCP Server . . . . . . . . . . . : 172.4.37.1
DNS Servers . . . . . . . . . . . : 12.127.17.71
12.127.17.72
4.2.2.2
Lease Obtained. . . . . . . . . . : Sunday, 17. April 2011 04:20:30
Lease Expires . . . . . . . . . . : Monday, 18. April 2011 04:20:30

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-14-22-CA-F6-DD

_______________________________________________________________________

 

Attachments

#4 ·
That's an interesting IP address you have there. It's close to the class B reserved address space. It's not listed on Whois. Anyway, I have to conclude your computer connected to the Internet through a wireless router. Can you ping the default gateway listed in your IP config info? In a DOS window type:

ping 172.4.37.1

If it's working fine you should get four replies with some other numbers afterwards. If it's not working you'll get four timed-out errors. If it's working then it doesn't appear to be a wireless link problem. If it times out please run the Xirrus Wi-Fi Inspector program and post a screenshot of the network list.
 
#9 ·
What is this OVI-Public network? What type of encryption is on it?

If it's your network try w/o encryption. If it's not your network tell us all you know about it--who gets to use it, does it involve a browser redirect to agree to TOS, etc.

What, if any, non-Windows firewall or security suite is on the machine?
 
#10 ·
The network is unencrypted T1 routed to wireless radios. I believe the same thing happens when connected to my home network WEP encrypted and with the LAN connection. I will verify with another screenshot of xirrus and the network connections on my home network.

bluwater
 
#11 ·
Very puzzling. This is the first time I've seen Xirrus detect no wireless networks and yet another utility does show one or more and the ipconfig /all shows a good IP configuration for a wireless connection.

The ping to the Default Gateway failing (and browser not working) usually means a non-Windows firewall or security suite blocking. But it is possible that the Gateway has been set to not respond to pings. IMO unless it is a firewall issue we have a much better chance of trouble shooting this on your home network.

You do have Service Pack 3 on the XP, right?
 
#12 ·
Yeah running sp3. I have another screen shot from connection with my home network through an at&t wireless modem/router (attached). In this screen shot I have the LAN connected and the wireless connected and IE 8 states "lost connectivity" while unable to render any site pages. Computer is currently using AVG antivirus free software and microsoft's firewall. Lost connectivity is rendered in IE with firewall turned off.
 

Attachments

#15 ·
This is an ipconfig /all on my home network. Attached is a jpg of the screenshot of xirrus and the network connections.

Broadcom NetXtreme 57xx Gigabit Co

TCP/IP obtain automatically
Automatic private IP address

Intel Pro/Wireless 2200BG Network Connection

TCP/IP obtain automatically
Automatic private IP address

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : anonymous
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net
gateway.2wire.net

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-16-6F-00-9E-18
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Monday, 25. April 2011 07:14:24
Lease Expires . . . . . . . . . . : Tuesday, 26. April 2011 07:14:24

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-14-22-CA-F6-DD
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Monday, 25. April 2011 07:11:26
Lease Expires . . . . . . . . . . : Tuesday, 26. April 2011 07:11:26

C:\Documents and Settings\Administrator>
 

Attachments

#16 ·
Those look like good wireless and ethernet connections. What about pings ...

ping 192.168.1.254

ping 8.8.8.8

ping yahoo.com


Maybe the signal not showing in Xirrus can be explained by you having the SSID broadcast disabled. Not sure how that would or would not show up with the Intel 2200bg adapter.
 
#17 ·
This is a ping to 8.8.8.8 and yahoo.com and then an ipconfig /all on the office open network. Its almost like its a firewall issue or a browser issue. Updates from avast.com and Microsoft windows have established connections. ????

I will in costa rica for the next two weeks and will not be able to diagnose any further until then. I will make a post to this thread when I return. Thank you so much for you insight, I hope it can be determined what the underlining issue is.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:

Reply from 8.8.8.8: bytes=32 time=75ms TTL=50
Reply from 8.8.8.8: bytes=32 time=564ms TTL=50
Reply from 8.8.8.8: bytes=32 time=60ms TTL=50
Reply from 8.8.8.8: bytes=32 time=60ms TTL=50

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 564ms, Average = 189ms

C:\Documents and Settings\Administrator>ping yahoo.com

Pinging yahoo.com [67.195.160.76] with 32 bytes of data:

Reply from 67.195.160.76: bytes=32 time=82ms TTL=46
Reply from 67.195.160.76: bytes=32 time=82ms TTL=46
Reply from 67.195.160.76: bytes=32 time=98ms TTL=46
Reply from 67.195.160.76: bytes=32 time=98ms TTL=46

Ping statistics for 67.195.160.76:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 98ms, Average = 90ms

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : anonymous
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-14-22-CA-F6-DD

Ethernet adapter Wireless Network Connection 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-16-6F-00-9E-18
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 172.4.37.121
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.4.37.1
DHCP Server . . . . . . . . . . . : 172.4.37.1
DNS Servers . . . . . . . . . . . : 12.127.17.71
12.127.17.72
4.2.2.2
Lease Obtained. . . . . . . . . . : Tuesday, 26. April 2011 22:37:08
Lease Expires . . . . . . . . . . : Wednesday, 27. April 2011 22:37:08

C:\Documents and Settings\Administrator>

Thank you again!

bluwater
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top