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Network Connections Disconnected

Discussion in 'Web & Email' started by thelibrarian, Feb 24, 2015.

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  1. thelibrarian

    thelibrarian Thread Starter

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    Hi there,

    We recently rearranged our bookstore and moved our register from one wall to another. After moving it and plugging it all back in (to a different wall jack) I have had issues with connecting to the internet and therefore my card reader for credit cards is not working. When I attempt to run a credit card transaction I come up with this error message, "10065 a socket operation was attempted to an unreachable host." I have no internet connection whatsoever. When I attempted to make a new connection, It recognized that the network connection was disconnected at the local area connection, VIA Rhine II Fast Ethernet Adapter. I have no clue what is disconnected or connected incorrectly.

    Thanks for your help! I need this bookstore back up and in business!
     
  2. TerryNet

    TerryNet Moderator

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    Is the "different wall jack" connected to the same device (router? switch? ??) as the (I assume) previous "wall jack"?
     
  3. thelibrarian

    thelibrarian Thread Starter

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    Correct, same router for both.
     
  4. TerryNet

    TerryNet Moderator

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    Then maybe you have a defective cable or NIC. Have you checked the jack and cable with another computer?
     
  5. thelibrarian

    thelibrarian Thread Starter

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    Well, I am using the same cable I used to connect to the previous jack, where it worked fine. I will try the jack and cable with another computer.
     
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