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Network connections not found

Discussion in 'Networking' started by REY1234, Dec 11, 2009.

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  1. REY1234

    REY1234 Thread Starter

    Joined:
    Dec 11, 2009
    Messages:
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    I uninstalled Trend Micro internet security software from my Windows XP Media Center Edition Laptop and can no longer connect to the internet because the network connections can not be found. I have both a Network Lan and a wireless network device and both are working properly. I have gone back to a few restore points but this did not solve the problem. I also contacted Trend Micro Tech Support but they could not resolve the problem. This happened once before when I uninstalled Nortons and I had to completly restore the hard drive. How can I get my computer to reconize My Network Places.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.

    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?



    I'd like to see this as well with a cable connected to the wired NIC.


    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. REY1234

    REY1234 Thread Starter

    Joined:
    Dec 11, 2009
    Messages:
    4
    THANKS FOR YOUR RESPONSE
    THE DEVICE MANAGER SHOWS NETWORK ADAPTERS
    1394 Net Adapter
    Broadcom 822.11a/b/g WLAN
    Realtek RTl8139/810x Family Fast Ethernet NIC
    All three devices are enabled and working properly with no conflict of resourses. Initially there were an additional device for each with a Trend Micro Lable added that were marked as (!) not working. These after many tryes I managed to uninstall.

    In CMD: The ipconfig /all comand shows this line "Windows IP Configuration"
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    TCP/IP stack repair options for use with Windows XP with SP2/SP3.

    Start, Run, CMD to open a command prompt:

    In the command prompt window that opens, type type the following commands, each followed by the Enter key:

    Note: Type only the text in bold for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

    Reboot the machine.


    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. REY1234

    REY1234 Thread Starter

    Joined:
    Dec 11, 2009
    Messages:
    4
    This in the response I get when I try to open network connections

    The network Connections Folder was unable to retrieve the list of network adapters on your machine. Please make sure that the Network Connections service is enabled and running.

    The response to the CMD: Commands are as follows:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Owner>netsh winsock reset reset.log
    Sucessfully reset the Winsock Catalog.
    You must restart the machine in order to complete the reset.
    C:\Documents and Settings\Owner>netsh winsock reset catalog
    Sucessfully reset the Winsock Catalog.
    You must restart the machine in order to complete the reset.
    C:\Documents and Settings\Owner>

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Owner>ipconfig /all
    Windows IP Configuration
    C:\Documents and Settings\Owner>IPCONFIG /ALL
    Windows IP Configuration
    C:\Documents and Settings\Owner>
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Well, the error at the first of your post indicates that Windows doesn't actually recognize the network hardware.

    Go into Device Manager and uninstall ALL of those adapters under Network adapters and reboot. Let Windows install the adapters again and see what results you get.
     
  7. REY1234

    REY1234 Thread Starter

    Joined:
    Dec 11, 2009
    Messages:
    4
    In Device Manager
    I Uninstalled
    1394 Net Adapter
    Broadcom 822.11a/b/g WLAN
    Realtek RTl8139/810x Family Fast Ethernet NIC

    The ballon for each said "Device Failed to unistall because device may be required to boot system."
    But the Icons for each vanished off the list
    When I rebooted the computer
    Found new hardware Wizard window appreaed for each device
    The note read
    Canot unstall this hardware
    There was a problem installing this hardware
    "( Each device name)"
    An error occured during the installation of this device
    Access denied
    Click finish to close wizard

    Each Network device Icon had a yellow (!)

    I loaded the driver software from HP Driver CD but got same message.

    Checking In
    Device Manager
    Netwok Adapters
    Each device sayes
    THIS DEVICE IS NOT WORKING PROPERLY BECAUSE WINDOWS CANNOT LOAD THE DRIVERS REQUIRED FOR THE DEVICE (CODE 31)
    CLICK TROUBLESHOOT TO START THE TROUBLESHOOTER DEVICE.
    access denied.

    CLICKING THE TROUBLESHOOTER BUTTON DOES NOT ACTIVATE THE TROUBLE SHOOTER



    I then tried it again and uninstalled each device once more.

    The computer had a blank screen and would not come back on. After several minutes I pushed the on button a few more times and got
    The message

    Intel UNDI, PXE-2.0(build082)
    Copyright 1997-2000 Intel Corp
    Realtek RTl8139(x)/8130/810x PCI Fast Ethernet Controller V22.13 (020326)
    PXE-E61 Media Test
    Client MAC ADPR: 00 16 D4 00 2B 6E GUID: 2EF1FE18-C0B7-11DA-BD16-0016D4003B6E
    DHCP....\
    PXE51 NO DHCP PROXY DHCP OFFERS RECIEVED
    PXE-M0F EXISTING PX ROM

    AFTER THIS MESSAGE KEEP REPETING FOR SEVERAL MINUTES ON A BLACK SCREEN I PUSHED THE OFF/ON BUTTON ONCE MORE

    THE COMPUTER REBOOTED

    The same found new hardware appeared for each device with same message as above.

    Now in the devicxe manager are yellow ? marks for the network which has a title Other device instead of Network and each device is lables
    ? Ethernet contoller
    ? Network Controller
    ? NIC1394


    I rebooted the computer once again
    And now have the previous screen with the Network Adapters each having a yellow (!)

    I checked the BIOS Computer Setup (F10) Wireless is enabled.
     
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