1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Network Connections service "Starting" and all network connections missing

Discussion in 'Networking' started by andino9, Feb 23, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. andino9

    andino9 Thread Starter

    Joined:
    Feb 23, 2008
    Messages:
    10
    Hi all,

    I am in the process of recovering a laptop from a recent virus surge and have run into some problems with its connection to the internet. When I open the network connections folder there is no local area connection or wireless network connection options. Additionally, the Network Connections service is hung on Starting.

    I went through Microsoft KB 825826: "How to troubleshoot missing network connections icons in Windows Server 2003 and in Windows XP", but did not have any luck. Also ran LSP-Fix utility to repair any potential winsock issues but problem has not yet been resolved.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You have a laptop running Server 2003? Why?

    Did you use the correct WINSOCK repair for SP2?

    TCP/IP stack repair options for use with Windows XP with SP2.

    Start, Run, CMD to open a command prompt:

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reboot the machine.




    Please post this as well.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. andino9

    andino9 Thread Starter

    Joined:
    Feb 23, 2008
    Messages:
    10
    I'm not using Windows Server 2003, just Windows XP, but the Microsoft help file was for both Server 2003 and Windows XP.

    Winsock fix was for SP2, and I have SP2 currently installed.

    Performed both of these entries at the command prompt:

    netsh int ip reset c:\resetlog.txt
    netsh winsock reset


    System unable to perform either task.

    Here is my ipconfig:

    C:\>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : HAL
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
    Physical Address. . . . . . . . . : 00-08-0D-15-69-65

    Ethernet adapter {420D19EB-7574-4FBC-A18E-183D6457841A}:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : D-Link AirPlus DWL-G650 Wireless Cardbus Adapter
    Physical Address. . . . . . . . . : 00-0F-3D-DD-FE-63

    C:\>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,194
    First Name:
    Terry
    If it were me I'd try the two stack repair commands exactly as JohnWill posted them.

    Does the Network Connections service fail to start because of another service it depends on? If so, you have to follow the chain of dependencies back to find the lowest level culprit.
     
  5. andino9

    andino9 Thread Starter

    Joined:
    Feb 23, 2008
    Messages:
    10
    yes I tried those commands as shown above as well with no luck.

    I examined the chain of services and those which the Network Connections service depends on are all started (i.e. the RPC service)
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    What do you mean "unable to perform either task"? Describe EXACTLY what happens, it would be best to have a screen shot of the command prompt.
     
  7. andino9

    andino9 Thread Starter

    Joined:
    Feb 23, 2008
    Messages:
    10
    Here's the exact dialog:

    WARNING: Could not obtain host information from machine: [HAL]. Some commands may not be available.
    Server execution failed

    The following command was not found: netsh int ip reset reset.log


    *I get the same message for all the commands I tried earlier....
     
  8. andino9

    andino9 Thread Starter

    Joined:
    Feb 23, 2008
    Messages:
    10
    bump...
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/686362

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice