Network Connectivity

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prhayes

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Apr 22, 2010
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I've had a home wireless network for several years with no problems. I have a Dell Dimension 2400 computer running Windows XP. I have Verizon DSL and was using the Westell modem they originally supplied. I have a Dell TrueMobile 2300 router. A few days ago the modem died and Verizon supplied a new Westell 6100 to replace it. I successfully connected this to my computer and established an internet connection. I then carried out Verizon's instructions to bridge the modem, I re-connected my router, removed the power supply from the router, plugged it in again and connected to the internet. However, every five minutes or so now I lose the connection. All the lights on the modem and the router are still lit and the network "thinks" it's connected. If I unplug the router, wait 30 seconds or so and plug it in again, the connection reestablishes but it only last for five or ten minutes again. As you can imagine, this is becoming rather frustrating. Does anyone have any idea what could be causing this and what the possible solution may be? Many thanks.
 

JohnWill

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Oct 19, 2002
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106,429
I'd upgrade the firmware on the router to the latest available and then reset to factory defaults and reconfigure. It sounds like the router isn't getting along with the modem in bridged mode.
 

prhayes

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Apr 22, 2010
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I tried this without success. I downloaded and installed the firmware from Dell's site. I re-set the router to factory defaults and then configured to use with the DSL modem but it's still dropping the connection. When I first set up the network years ago, I did not have to bridge the old Westell modem (unless it happened behind the scenes and I was unaware of it). Could this be the problem? Should I "unbridge" the modem? Is this even possible and am I clutching at straws? Thanks for any help.

Pete
 

JohnWill

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Oct 19, 2002
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Well, you could reset the modem back to defaults and see if that helps. You can configure the router as a WAP to eliminate the second NAT layer if required.
 
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