1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Network Help needed

Discussion in 'Networking' started by Raiderman77, Aug 27, 2019.

Thread Status:
Not open for further replies.
Advertisement
  1. Raiderman77

    Raiderman77 Thread Starter

    Joined:
    Aug 27, 2019
    Messages:
    2
    First Name:
    Keith
    Hi Everyone,
    I just took over a position that most would walk away from but I like the challenge. I'm serious, the System Administrator prior to me took everything with him to the grave. He passed away 2 weeks ago and had all the passwords to the router firewall Systems and networking. I need to start fresh but in doing so I have to get through the router and other PW's first. In this process not knock everyone out while doing it. The server room looks like a bomb went off in it. I need some help where to start.
     
    Last edited by a moderator: Aug 28, 2019
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,188
    First Name:
    Terry
    To start fresh you'll need to arrange a time (soon) when you can take the entire system offline to reset devices to factory defaults and configure them anew.
     
  3. Raiderman77

    Raiderman77 Thread Starter

    Joined:
    Aug 27, 2019
    Messages:
    2
    First Name:
    Keith
    Thank You for the quick response. Is there anyway I can save the settings of the network before doing so. Or should I just start everything fresh. My main goal is just to get in so I can administer it myself because I am going to be adding new computers with win 10 they have 7 now and they are not computer savvy whatsoever. They can even direct a a page to different printers. Its really bad.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,188
    First Name:
    Terry
    Not sure exactly what you mean by "the settings of the network." Since you can't login to the "router firewall Systems" you probably cannot save any configuration automatically. Maybe you can observe or deduce some settings and record them to a file or on paper.

    My suggestion is to imagine that you have just purchased new whatever devices you actually have. Then develop a plan for how to set everything up to serve the business's purpose. And only then begin to "mess with" the equipment.
     
  5. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,502
    First Name:
    James
    Unfortunately if you don't have any admin access to any device, then you would basically will need to start from scratch.
     
  6. zx10guy

    zx10guy Trusted Advisor Spam Fighter

    Joined:
    Mar 30, 2008
    Messages:
    6,128
    First, let's start off with what type of equipment we're talking about here.

    If it's some sort of enterprise grade equipment, you might still be in luck. Cisco has a password recovery procedure on many, if not all, of their network devices. This will allow you to get into the device. Reset admin access. Set a new user/password on the device. And still preserve the configuration of the device. Just hope that he didn't configure the hardware to turn off the password recovery feature. If that happened, you have no choice but to send the hardware back to Cisco for them to break into the box.

    ETA: Some might find that this is a major security issue. It's really not. The assumption is if you're using this type of equipment, it will be in some data center or wiring closet which has physical controls to only allow authorized individuals to enter.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,908
    Raiderman77,

    I've edited the first line of your initial post for language. Even though it was in the form of an acronym it's still not acceptable and I have substituted the phrase "I'm serious" in its place. Please be more careful in the future as this is a family friendly site. Thanks for understanding.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1232125

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice