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Solved Network Infection?

Discussion in 'General Security' started by hdham, Jul 28, 2018.

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  1. hdham

    hdham Thread Starter

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    I kept getting notices that my Epson EP2700 printer needed a driver update. I downloaded and installed the driver several times, but kept getting the same notice. I went to Epson online and they connected me with an individual who took control of my computer and then told me I had a network infection that was undetectable by my anti-virus program (McAffee) and I would need a "Level 5 IP Programmer" to fix it. He connected me with the guy who could fix the problem but he wanted $299 to fix it. Am I being scammed, or is this valid? One of the problems supposedly is something called "Zeus trojan." I ran a full scan on Mcaffee and found nothing. I should say I think I connected with Epson; I didn't think to check if the search result was an Epson address.
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
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  2. managed

    managed Trusted Advisor Spam Fighter

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    Allan
    Almost certainly a scam. If you post a link to the website you used we can check it.
     
  3. hdham

    hdham Thread Starter

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    I think this is it:
    hxxp://epson.24X7ithehelpdesk.ca']epson.24X7ithehelpdesk.ca
    I am not sure if the character after "7" is an i or an l. What got me thinking it might be a scam was the fact that they were talking about a type of infection I had never heard of.
    I also have a name and number: 1-800-516-1649 Mike Atherton
    FYI, I went to the Epson site and downloaded the printer driver update. Same version number, but the process was totally different, and it seemed to install correctly.
    [​IMG]
     
    Last edited by a moderator: Jul 28, 2018
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I made the link unclickable as we don't know if it's legit or not yet. However, I believe it's epson.24X7ithelpdesk.ca
     
  5. managed

    managed Trusted Advisor Spam Fighter

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    Yes it is epson.24x7ithelpdesk.ca and it looks legit although $299 seems very expensive to me. Anyhow hopefully you have solved the problem already.
     
    Last edited: Jul 28, 2018
  6. hdham

    hdham Thread Starter

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    I think the problem is resolved, and I think that it was a scam. Don't know how I got entangled in it, but something didn't smell right. If there is a problem in the network, it will come up again. Meanwhile, I fear that when that guy had control of my computer he may have obtained some info, so I will change the PIN in my bank.
     
  7. managed

    managed Trusted Advisor Spam Fighter

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    I would also change anything sensitive that could have been seen during the remote session, like sign-in passwords to any financial type websites you use such as Paypal, any that could be used to obtain money from you.
     
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