Network/internet Disconnections

Rylei

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May 6, 2021
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5
Content removed by Administrator due to abuse of BBcode.
 
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Cookiegal

Karen
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Your account was banned inadvertently by a Moderator so I've reinstated it. However, I've removed the content of your post due to excessive use of BB Code which goes against our Misuse of BB Code/Formatting rule which reads:
Over-use or misuse of BB Codes / Formatting may be held as an offense at moderators' discretion. This would include particularly annoying, large, flashing, or otherwise unnecessary over-use of such special features.
You're welcome to repost but this time please use the default font and colour.
 

Rylei

Thread Starter
Joined
May 6, 2021
Messages
5
Your account was banned inadvertently by a Moderator so I've reinstated it. However, I've removed the content of your post due to excessive use of BB Code which goes against our Misuse of BB Code/Formatting rule which reads: You're welcome to repost but this time please use the default font and colour.
Oh, sorry
 

Rylei

Thread Starter
Joined
May 6, 2021
Messages
5
I play online games (mostly MMOs) a lot to burn off stress but over the past 2 months probably longer (it's got a lot worse over the last month), it's been more stressful to try & play anything than not! Somethings going on with my connection. Noticed after trying some of the things I did they were probably pointless bc at 1st I thought this issue was ONLY happening while I was logged into FFXIV, which could've been the case at the beginning bc as I mentioned the DC's have got a lot more frequent over the past month, couple weeks even butttttt turns out it's NOT only happening when I have FFXIV open! It happens even when I don't. I can simply be sitting here staring at the dang Network Connection List, which I've done & it'll happen. When whatever it happens I get kicked out of FFXIV to the "Pick your character" screen & I get the 90002 error & Usually (97% of the time) I'm NOT completely disconnected from FFXIV. Altho sometimes, rarely, I'll be reconnecting after getting the 90002 error & I'll get an error 2002 "Connection to lobby lost" only then I have to completely relog back in, BUT! I hardly ever (99.7% of the time I don't) get disconnected from Discord/Skype, Although people have said my voice goes a little robotic when whatever it happens. Seems I can sit in FFXIV, at the "Pick your character" screen for hours while watching YouTubes & not get Dc'd or interrupts barely any if at all, But I can log in to FFXIV for 5 minutes BAM, BAM BAM. It can happen 2-4x in a row b4 I'm actually able to stay connected awhile. Then other times I can be on 20-30 mins b4 it happens, maybe even an hour or so. It's very random & does it at all different times. I haven't noticed anything that triggers it & I never have lag or any other indicators that it's about to happen. Also when it happens I've noticed my Ethernet Connection disappears for just a couple of seconds like it's hiccuping then it reappears & reconnects (in Network Connection List beside the clock on the taskbar). I think the Wifi Connection always has done it, not 100% though but I know it doesn't do it nearly as much as the Ethernet Connection. When it happens If I'm just connected to Ethernet Connection the Wifi Connection doesn't disappear only the Ethernet Connection does. It's usually just my Ethernet Connection that does it. I've done all sorts of troubleshooting & tips (which I'll list below), but nothing has solved the problem or made it happen any less. I'm at the point I'm ready to reformat completely to see if that fixes the issue, I'm just hesitant to reformat just bc urgh! but I probably should just check that off the troubleshooting list. I figured I'd post here 1st to see anyone had any ideas I haven't tried yet (postin all I've tried below).
----------------------

Info pasted from TSGINFO.EXE:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20200811055854.000000-300
Processor: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 6
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1660 Ti
Hard Drives: C: 111 GB (14 GB Free); D: 931 GB (638 GB Free); E: 930 GB (288 GB Free)
Motherboard: ASRock B360M Xtreme, s/n M80-BC007402498
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Avast Antivirus, Enabled and Updated (DON'T have Avast Antivirus, just VPN & CleanUp)


Extra Info:
Intel(R) Ethernet Connection (7) i219-V ~ Driver date; 9/29/20 ~ Ver. 12.19.0.16
Intel(R) Wireless-AC 9462 ~ Driver date; 4/19/21 ~ Ver. 22.50.0.7
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
https://www.amazon.com/gp/product/B07N9KWYSY/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1
----------------------


Something reminded me the other day that a while after I bought this pc I had a similar issue with my Ethernet Connection disappearing, reappearing & reconnecting but I don't recall it causing the kicking/disconnects. At that time I contacted the support of where I bought the PC & they were very helpful. I've currently contacted them as well as posting here. I also looked back at the email & repeated what they'd said which was..
----------------------


1. Try to use a different Ethernet cable (if available) or use the ethernet cable to another known working Pc for us to identify if the issue is the LAN port or the ethernet cable itself.

**Currently testing this (#1) but figured I'd post anyway, just in case... but fingers crossed...


2. Re-installed the driver using the motherboard website which I linked below, look for LAN driver download, install it. http://www.cyberpowerinc.com/drivers/?dir=Motherboards/MB-472-101 CyberPowerPC B360

**Tried #2, Didn't change anything.
----------------------


Everything I've tried up to this point, some of it's in no particular order:
---
Resetting router.
Rebooted PC.

Reset network settings.
Rebooted PC.

Disabled Ethernet Connection in Control Panel/Network Connections.
Rebooted PC.

Re-enabled Ethernet & Disabled Wifi Connection in Control Panel/Network Connections.
Rebooted PC & Modem/Router.

Flushed/Renewed/Reset the Network adapter & DNS.
Rebooted PC.

Turned off Antivirus/Firewall.
Rebooted PC.

Uninstalled Antivirus/Firewall.
Rebooted PC.

Turned off Windows Firewall.
Rebooted PC.

Tried connecting to just Ethernet or just Wifi Connection.

Tried connecting to both Ethernet or just Wifi Connection. (Like I've ALWAYS done)

Disabled "Large send offload for IPv 4 & 6." on Ethernet Connection.
Rebooted PC & Modem/Router.

Made FFXIV ignore uPnP.

Uninstalled Intel(R) Ethernet Connection (7) i219-V & Intel(R) Wireless-AC 9462 Drivers in Device Manager.
Rebooted PC & Modem/Router.


Let windows re-install Intel(R) Ethernet Connection (7) i219-V & Intel(R) Wireless-AC 9462 Drivers in Device Manager.
Rebooted PC & Modem/Router.

Made sure all drivers were up-to-date.

Checked all cables were plugged in tight.

Disable IPv6.
Rebooted PC & Modem/Router.

Did "Sfc scannow" in Reg & Safe Mode, No problems.
Rebooted PC.

Checked Device Manager in Safe mode, No problems.

Unchecked "Allow PC to turn off this device to save power" on both Ethernet & Wifi Connection in Device Manager.
Rebooted PC.

Turned on DMZ.
Rebooted PC & Modem/Router.

Port forwarded Ranges: ▼TCP 54992 through 54994. ~ 55006 through 55007 ~ 55021 through 55040
Rebooted PC & Modem/Router.

Ensured the latest version of Internet Explorers installed. In “Internet Options” adjusted the following settings:
- Under the General tab, deleted ALL browsing history.
- Under the Security tab, moved the slider to the lowest possible setting, or no higher than “Medium.”
- Under the Privacy tab, click “Advanced,” Accept First-party Cookies & Third-party Cookies, check the box that says, “Always allow session cookies”, click OK.
- Under the Advanced tab, under Security for “Allow the software to run or install even if the signature is invalid.”
- Under the Advanced tab, Check all ‘Use TLS’ options, EXCEPT SSL 3.0 should be unchecked.
Rebooted PC.

Ran FFXIV in “Run as Administrator.”
----------------------


The only thing I didn't do yet that Square Enix suggested is..
"bypass the router & connect your computer directly to your modem. Power down both the modem the computer for at least 5 minutes before attempting to connect to FFXIV."
 

Rylei

Thread Starter
Joined
May 6, 2021
Messages
5
Your account was banned inadvertently by a Moderator so I've reinstated it. However, I've removed the content of your post due to excessive use of BB Code which goes against our Misuse of BB Code/Formatting rule which reads: You're welcome to repost but this time please use the default font and colour.
Is my post ok now?
 

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