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Solved Network Link to Printer

Discussion in 'Networking' started by rhclerk, Nov 19, 2018.

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  1. rhclerk

    rhclerk Thread Starter

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    My printer is on the network. It's taking several minutes to print documents, doesn't matter the program or kind of document. Changing network cables didn't help. I can get on to network files and work in programs fine. Plugged my network cable into different computer and that computer printed fine. Seems problem is between my computer and printer. Any ideas? Thanks -
     
  2. Couriant

    Couriant Trusted Advisor

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    To confirm, the printer is connected to the network via Ethernet?
     
  3. rhclerk

    rhclerk Thread Starter

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    Yes it is
     
  4. Couriant

    Couriant Trusted Advisor

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    upload_2018-11-19_15-58-7.png

    If you don't have this set to printing immediately, try changing it.

    This is under Printer Properties > Advanced.
     
  5. rhclerk

    rhclerk Thread Starter

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    It's set to Start printing immediately

    upload_2018-11-19_16-2-29.png
     
  6. Couriant

    Couriant Trusted Advisor

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    How about switching to print after spooling. Then check the print queue and see how quickly it spools.
     
  7. rhclerk

    rhclerk Thread Starter

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    I made that change and it didn't seem to make a difference. 7 minutes to print that document. I wonder if I should uninstall and reinstall printer?
     
  8. Couriant

    Couriant Trusted Advisor

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    do you know the IP address of the printer? If so do this in Command Prompt, ping the IP address of the printer: ping <ip address of printer> -n 100 and then let me know what the results of the times are (min, max, avg) and if there is any packet loss.

    Is the computer wireless or Ethernet also?
     
  9. rhclerk

    rhclerk Thread Starter

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    I took the IP address from the printer and put it in the command as above. Message reads "The system cannot find the file specified."

    But I can put that IP address on the web line and pull up the printer there, so I'm sure it's the right IP
     
  10. lunarlander

    lunarlander

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    Omit the '<' and '>' characters and try the command again. The purpose of the ping command is to see how fast the printer responds over networking by sending a test network packet. All network equiptment will respond to this network packet.
     
  11. Couriant

    Couriant Trusted Advisor

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    I should have given an example :) so the ping command should be ping 192.168.0.5 -n 100 (change 192.168.0.5 to the IP of the printer) and that should work. Also if it shows a packet loss of more than say 5 let me know that too.

    Is your computer also going Ethernet or is it wireless?
     
  12. rhclerk

    rhclerk Thread Starter

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    Good morning. The printer is on the Ethernet. I sent the ping command and received "Reply from (IP): bytes=32 time<1ms TTL=64"
    and then the Ping stats were:
    upload_2018-11-20_7-56-34.png
     
  13. Couriant

    Couriant Trusted Advisor

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    OK, so the time and no packet loss does show there is no connectivity issue. Does anyone have the same issue?

    I would suggest to uninstall the driver and download the newest one here:
    https://www.support.xerox.com/suppo.../downloads/enus.html?operatingSystem=win10x64

    Since the machine is a multi-function printer, I suspect that this machine is under a contract? Check the machine for a Xerox label or any label with a phone number as they may be able to provide more information.
     
  14. rhclerk

    rhclerk Thread Starter

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    Thank you for your help. No one else is having problems with the printer. I'll reinstall the driver and hope that it helps, then contact Xerox if it doesn't. Thanks again - Happy Thanksgiving.
     
  15. TerryNet

    TerryNet Moderator

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    You have Restarted your computer since this problem began, right? Sometimes that's all it takes to fix "dumb" problems like this.
     
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