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network printer troubles

Discussion in 'Hardware' started by fitzy04, Jan 17, 2013.

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  1. fitzy04

    fitzy04 Thread Starter

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    Hello all,
    I had just set up another printer for my company. 3 people are connected to the printer, one Windows 7 and two Windows XP computers. The Windows 7 can print to the printer fine and one of the Windows XP computers can print fine. The Windows XP that cannot print to the printer, I followed exactly what I did for the Windows XP computer than can print. When I try to print from the Windows XP computer that cannot print, the only message I receive is "Page failed to print. Would you like to open the print troubleshooter?" I tried going through the troubleshooter and it didn't help. I removed the printer from the XP computer that couldn't print (thinking maybe I goofed on the initial set up) and I set it up again. I receive the same problem. All 3 computers are able to ping the printer IP address (even the computer that can't print to it).
     
  2. etaf

    etaf Moderator

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    maybe a firewall configuration ?
    have you checked the firewall settings and make sure the IP address are allowed ?
     
  3. fitzy04

    fitzy04 Thread Starter

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    But if that were the case, the computer wouldn't have connected to the computer in the first place, correct? I connected the the computer to the printer using the IP address of the printer.
     
  4. fitzy04

    fitzy04 Thread Starter

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    computer wouldn't have connected to the printer in the first place* sorry about the typo
     
  5. etaf

    etaf Moderator

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    no, but firewalls can do strange things - see issues like this with Norton & AVG
     
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