network

my wife has been networked with a linksys router to my computer for over 2 years. never a problem.both of us use windows XP. yesterday, she was unable to get on the net even though i have access. i've checked all our connections and they seem fine. toshiba says its juno's (our ISP provider) problem but we haVe no tech support with them. i think they are copping out.
what's our next step???? HELP


thanks,


herb

 

thanks for the reply. i plugged her machine into my toggle switch and she had net access.....so it's not a problem with her machine or the isp. i will call linksys and see what they have to say. will keep you posted.

thanks again,

herb

 

finally got into linksys after incredible wait times. they put me through the hoops with cmd, pings, ipconfigs, unhook the router, rehook the router, unhook the cable modem, rehook the cable modem, change my ports.....and in the middle of it all, my computer loses net access. it was close to heart attack time.
the good news is that we're both now connected and everything is working as before.
again, thanks for your help....most appreciated.
PROBLEM SOLVED!!!!!!


herb