Netzero Problem

[hypotenuse]

I recently signed up for Netzero. I had no problem getting on. However, this is my problem. When I turn off my computer at night, when I turn it on in the morning, Netzero does not remember my user name nor password and I get the message, "Unable to contact our network. Please try again later." When I uninstall Netzero and reinstall Netzero, it works fine and I get online with no problem. It is like a file is lost in the software. I have tried everything the netzero tech personnel tell me to do with no avail. Any suggestions. Otherwise I will have to either keep my computer on all the time (Windows 98) or reinstall after the computer is off. I am a novice a computing so any help would be appreciated.

 

[bleepster]

are you running version 8? i heard that is riddled with bugs

I have version 7 - and have no problems.

I wonder if you go to netzero web-site and re-download the file - it might work?

just a thought

 

[hypotenuse]

I am using version 8. I have downloaded the software over and over again and still have the problem. Could this be caused by adware? Where can I get version 7 to see if that corrects the problem?

 

[bleepster]

i can probably e-mail you my copy of version 7 - but wont be able to get you that until tomorrow

if you suspect adaware - search this site, and d/l load a copy of HiJackThis. save it to its own folder. run a scan, and post the log file here for the pro's to look at

 

[cronista]

Hypotenuse:
I had many problems with the NetZero program. It was Version 8.
I uninstalled NetZero completely.
At Radio Shack I picked up a free CD containing NetZero. I installed it. It was Version 7. Most of my problems were then solved.
One of the most annoying problems with Version 8 is that it doesn't seem to know how to behave when it comes time to shut down. It persists with messages saying it is shutting down, but does not. It needs an assist by CTRL+ALT+DEL about 5 times. Launching NetZero Version 8 was also a pain; I had to wait while it showed me a video of a dancing lizard (GEICO). Version 7 does not have this video capability.
Hope this gives you some ideas. I have also seen NetZero CDs in CompUSA.
Cronista

 

[bleepster]

hmmm - i get the dancing gecco as well - does NetZero auto update?

None the less - mine works and I know I have version 7 on cd at home.

 

[hypotenuse]

I did an adware scan and found some problems. When I corrected the problems Netzero works like a charm. Evidently adware was the problem. Thanks for your interest and help!!!!!

 

[cronista]

If there were an auto update, my Version 7 would have been updated by now, and I would be seeing a dancing gecco. Let's not give NetZero any ideas.
Cronista

 

[hypotenuse]

Well, I knew things were going too good. The netzero works if I just reboot. When I turn the computer off and then back on, it has the same old problem. I have cleaned off all adware. Any suggestions? To get it to work again I have to reinstall.

 

[hypotenuse]

I give up. The problem still persists. I am just not going to turn off or reboot my computer until I find out a fix. Let me know if you hear of any fix or cause for this problem. Thanks for all of your help.

 

[Mastercharge]

Do you try version seven?

 

[hypotenuse]

I cannot find version 7. If someone can e-mail it to me I will try it.
hypotenuse@netzero.com
Otherwise, I will keep searching for a solution. Thanks.

 

[cronista]

Hypotenuse:
I have e-mailed you version 7 of NetZeroSetup.
I have a suggestion for your consideration.
I have changed ISPs 5 times in 6 years. First was to dump AOL.
I learned that if I used the ISPs mail service, each time I changed ISPs my friends could not easily find me.
My suggestion is that you look for an e-mail service not associated with your ISP. The most popular one is MSN's Hotmail. But there are others.
Otherwise, when you leave NetZero behind you will have to contact everyone who thinks you still have a NetZero e-mail account and inform them of your new e-mail address.
Cordially,
Cronista

 

[bleepster]

If there were an auto update, my Version 7 would have been updated by now, and I would be seeing a dancing gecco. Let's not give NetZero any ideas.
Cronista

well - i havent updated in a long time - and i have the gecco - go figure

when version 8 come out?

 

[hypotenuse]

Just wanted to let everyone know that installing version 7 corrected the problem. Thanks to all who helped me.