Never fully boots - Windows XP Media Center Edition 2005

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suzygf78

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Nov 2, 2011
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I have a Dell PC I am repairing for someone who uses this PC as a POS computer.

The computer does not boot up. The Windows Logo splash screen loads pretty quickly but then after about 20 minutes of looking at a black screen with a cursor, the user login will appear. I can click the user but then the desktop never full loads (i.e. the start menu and desktop icons never appear, just a cursor and the desktop wallpaper image.

So far I have replaced the memory, copied the hard drive over to a new hard drive, run chkdsk, defrag and virus scanner and to no avail. I'm also not able to access the Recovery Console booting a Windows XP Operating system CD. I select "R" for recovery and then after the keyboard loading screen, I select my installation and then it just reboots without letting me login as an administrator.

Any suggestions?

Thanks,

Susan
 
Joined
Sep 21, 2009
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When you said you "copied the hard drive over....," do you mean you cloned an exact copy (including any issues) to a new drive and then used that installation, which is currently running?

If so, perhaps your installation became corrupted or damaged and simply copying it just copied the problems over as well.
 
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