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New Neverending pop ups from internet explorer while on chrome

Discussion in 'Virus & Other Malware Removal' started by ashlikesanime, Feb 19, 2020.

  1. ashlikesanime

    ashlikesanime Thread Starter

    Joined:
    Jul 29, 2019
    Messages:
    15
    I'm not sure if this is an actual virus but it feels like one. So the problem is that when I'm on Youtube (or other sites but mostly YouTube) when suddenly internet explorer will pop up and start spamming a bunch of tabs saying "how to get help in windows 10 and they're pretty much impossible to keep up with so they end up freezing my computer pretty bad. If anyone knows how to fix this please help! I've tried to delete internet explorer but it didn't work....
    I own a HP laptop that has windows 10.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,908
    First Name:
    Frank
    Please do the following in that HP laptop:

    Download and save the TSG System Information Utility (SysInfo.exe) file.
    After it's been downloaded and saved, double-click it to run it.
    Information about your HP laptop will appear.
    Return here to your thread, then copy-and-paste the entire text here.

    --------------------------------------------------------------
     
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