1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

New ACER Aspire will not make wireless internet connection

Discussion in 'Networking' started by royboy2, Oct 25, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    I just purchased a new ACER Aspire 5742Z-4200 laptop,Windows 7 Home Premium, that will not make a wireless connection to my router/modem,Versalink 327W.Laptop recognises the wireless signal but can not connect.With ethernet cable connected internet connection is made but very slow.Wireless connection was made(through neighbors router),not mine so disconnected,so I know it will connect with different router.Tech support with sever provider after 30 mins. result was not a problem with them because laptop recognises the wireless signal.Tech support with ACER via chat result was their "knowledge with this problem is limited",and wanted to pass me off to "Pay for support" to resolve the issue.I was able to squeeze this from ACER chat support,"...unable to connect because several settings need to be made to computer".Brand new computer,I refuse to pay for support from manufacturer.After searching here(TSG),I do not see a quick and easy fix.As I have 15 days to return product + 15% restock,is this a major on going problem,should I return for refund or continue to resolve the issue. Thank you
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    First step is to remove all encryption from the router as a test, then remove the wireless profiles from the laptop, see if you can connect that way.

    Remove all the stored wireless network profiles and search for the network again. Here's How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7


    I'm also curious about your comment about slow access with a wired connection.

    Let's do a test using the wired connection and another computer on the same router.

    Run this SpeedTest and post the link to the results here. To this on each of the computers, we want to compare the difference.



    .
     
  3. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    How do I remove encryption from router ? There are no stored wireless network profiles.I will connect via ethernet cable and run speed test. Thank you
     
  4. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,506
    Login to the router, navigate to the wireless section and find the encryption (or security) setting. Set it to disabled or off or similar.
     
  5. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    Thank you,searched forums and found instruction.Router built specifically for provider,with their tech support trying to accomplish this and/or connection.Its my understanding I must go thru them to remove encryption/security settings.
     
  6. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    Sorry for the delay,I finally was able to login to the router. Security settings have been disabled the entire time.Something I have found and believe to be the problem is the wireless network adapter is 802.11n and the router is 802.11b/g.Acer support is telling me the wireless adapter is 802.11b/g/n,but does not show this in control panel,only 802.11n.I relayed this to acer and was told to consult ISP support for wireless adapter configuration,does this sound correct ? Thank you for your assistance.
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    An 802.11n adapter should be able to connect to an 802.11b/g access point.
     
  8. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,506
    Make sure you are not using MAC Address filtering (or access control) on the router.
     
  9. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    MAC Address filtering disabled.With ethernet cable,am able to connect to internet,when I go to SpeedTest,it takes for ever to load and gets message regarding Flash Player and javascript.Click on link,it fails to load,timed out,or connection reset.Unable to run SpeedTest on laptop.
     
  10. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    What is Google Redirect ?
     
  11. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\BC>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : BC-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : myhome.westell.com
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1F-C6-DA-EA-85
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a9f8:5bdb:c542:f2f9%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.45(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, October 27, 2010 12:36:22 AM
    Lease Expires . . . . . . . . . . : Saturday, October 30, 2010 10:49:58 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 251666374
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-E9-B6-B5-00-1F-C6-DA-EA-85
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : isatap.myhome.westell.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:8b5:3934:b892:6a7d(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::8b5:3934:b892:6a7d%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\BC>
     
  12. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\madi>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : madi-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : myhome.westell.com

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C4-46-19-9F-F2-AC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : C4-46-19-9F-F2-AC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 88-AE-1D-95-55-C5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::85c0:17cf:5834:fb9%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.47(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, October 29, 2010 9:31:21 PM
    Lease Expires . . . . . . . . . . : Saturday, October 30, 2010 9:31:20 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 243838493
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-1C-8D-12-88-AE-1D-95-55-C5

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{C01F1229-2DAE-48D8-9220-0A8EF5DC87A7}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:249a:3ab1:b892:6a7d(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::249a:3ab1:b892:6a7d%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.myhome.westell.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{DC5052FB-C3D5-4E0D-9000-68F9B3390559}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>

    C:\Users\madi>
     
  13. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,506
    If you have any non-Windows security application--including any "trial" security suite--uninstall it and tell us what it was so we can advise about any Removal Tool that may be available to clean up. Then run the following repairs and see if you get any better results with wireless or ethernet.

    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista or 7.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  14. royboy2

    royboy2 Thread Starter

    Joined:
    Oct 24, 2010
    Messages:
    26
    Laptop came with McAfee security suite.Also Norton Online Backup,does this need to go also ? Thank you for the help.
     
  15. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,506
    McAfee Removal Tool.

    Norton Online Backup shouldn't be part of this problem, so you needn't be concerned about it.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/958372