New Acer Chromebook 311 won’t connect to WiFi

[ScarlettsRoses]

My brand new Acer Chromebook 311 won’t connect to my Wi-Fi, even though all the other computers in my house can. I can’t even get past the set up page to get on. The password I use is correct, but whenever I try and connect a message in the bottom right corner reads: “Network connection error. Failed to connect to network: Unknown network error. Please help!!

 

[blues_harp28]

I can’t even get past the set up page to get on.

Hi, what do you mean by the 'set up page'?
Has the Chromebook connected to the internet before, without any problems?

Connect your Chromebook to Wi-Fi
https://support.google.com/chromebook/answer/1047420