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New Acer Laptop Very Slow Internet/Download Speeds. All othe

Discussion in 'Networking' started by drugstorecowboy, Dec 11, 2015.

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  1. drugstorecowboy

    drugstorecowboy Thread Starter

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    I just purchased a new Laptop (Acer Aspire F 15 F5-571T-569T Signature Edition Laptop) from the Microsoft Store. Everything is fine except the Internet is very slow. Pages loading slowly. Took me like 20 minutes to download Chrome.

    On Speedtest I get an verage of 5 Mbps download and 40 Mbps on upload. The upload speed is normal for my tablet and old laptop. The upload speed was at around 1.5 Mbps until I rebooted my router and right after I did that, the next test I did, the upload speed was normal.

    I tried rebooting the router a few times after to see if the download speed would be normal, but it remains at around 5 Mbps.

    I checked on Device Manager and my network adapter is - Qualcomm Atheros QCA9377 Wireless Network Adapter

    I have Verizon Fios in Brooklyn and my router is an Actiontech M1424WR

    Windows says the drivers for the network adapter is up to date.

    On my Dell Venue tablet I currently get about 52 Mbps Up and 40 Mbps Down.

    When I check my WiFi status in the Control Panel it says Speed: 65 Mbps.

    Something is throttling my download speeds, but I have no idea what to do. I am not too savvy w/ this sort of thing. It seems like it should be an easy fix, but I'm lost and could use some help.
     
  2. plodr

    plodr

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    I suspect the new computer is downloading all those Windows 10 updates in the background. Since you have little control over downloads in Windows 10, there isn't much you can do until the system is up to date.
     
  3. TerryNet

    TerryNet Moderator

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    Or you need the correct wireless driver. Try the one from the PC manufacturer's site.
     
  4. drugstorecowboy

    drugstorecowboy Thread Starter

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    The Qualcomm site says they do not offer drivers to end users. Should I try somewhere else?
     
  5. drugstorecowboy

    drugstorecowboy Thread Starter

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    The Acer site doesn't list the Qualcomm. Here is a screen cap of what drivers are available for download.
     

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  6. TerryNet

    TerryNet Moderator

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    Strange that Acer doesn't give the model for the two Atheros adapters. Try both drivers; the incorrect one(s) should not install. (I assume that the screen shot you show is for whatever OS you have.)
     
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