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New Ativa router won't stay connected to internet wired/wireless

Discussion in 'Networking' started by imhzgrlnotu, Apr 1, 2009.

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  1. imhzgrlnotu

    imhzgrlnotu Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    15
    Lightening fried my Linksys, so I got an Ativa router because it was fairly cheap and had decent reviews where I bought it from.

    Hooked it up to my cable modem, and the local network will show, but I can't get internet access on my desktop (wired) or my laptop (wired or wireless), When I hook the ethernet directly from my modem to my desktop or my laptop it works, but when I put the router on it, the internet will work for 1-2 minutes and then drops connection.

    The desktop is running XP SP2, laptop is running Vista Home Premium.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,173
    First Name:
    Terry
    Please show the following for a connection to the modem and for a connection to the router.

    Start, Run, CMD, OK to open a command prompt:
    (For Vista type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. imhzgrlnotu

    imhzgrlnotu Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    15
    LAPTOP RUNNING VISTA, CONNECTED DIRECTLY TO MODEM

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Jessica>IPCONFIG /ALL

    LAPTOP RUNNING VISTA, CONNECTED WIRED THROUGH ROUTER

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Jessica>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jessica-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-24-2B-6D-78-89
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4c1e:359e:b:a418:bda2:f85:6455(Prefe
    rred)
    Site-local IPv6 Address . . . . . : fec0::b:a418:bda2:f85:6455%2(Preferred)
    Temporary IPv6 Address. . . . . . : 2002:4c1e:359e:b:c46e:432a:9a6f:b37d(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::a418:bda2:f85:6455%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 234890283
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-28-04-52-00-24-2B-6D-78-89

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
    fec0:0:0:ffff::2%2
    fec0:0:0:ffff::3%2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethern
    et NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-1F-16-64-4E-F1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4c1e:359e:b:30d3:2827:a5fe:e821(Pref
    erred)
    Site-local IPv6 Address . . . . . : fec0::b:30d3:2827:a5fe:e821%1(Preferred)

    Temporary IPv6 Address. . . . . . : 2002:4c1e:359e:b:24a9:aaf0:d4b8:ebd8(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::30d3:2827:a5fe:e821%10(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.232.33(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : fe80::a418:bda2:f85:6455%10
    DHCPv6 IAID . . . . . . . . . . . : 167780118
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-28-04-52-00-24-2B-6D-78-89

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Jessica>
     
  4. imhzgrlnotu

    imhzgrlnotu Thread Starter

    Joined:
    Aug 3, 2007
    Messages:
    15
    DESKTOP RUNNING XP CONNECTED WIRED THROUGH ROUTER

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jess>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : JESS
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.tx.comcast.net.

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.tx.comcast.net.
    Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-11-2F-C8-FC-09
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 76.31.155.151
    Subnet Mask . . . . . . . . . . . : 255.255.248.0
    Default Gateway . . . . . . . . . : 76.31.152.1
    DHCP Server . . . . . . . . . . . : 68.87.66.18
    DNS Servers . . . . . . . . . . . : 68.87.85.98
    68.87.69.146
    68.87.78.130
    Lease Obtained. . . . . . . . . . : Wednesday, April 01, 2009 9:47:03 PM

    Lease Expires . . . . . . . . . . : Wednesday, April 01, 2009 10:47:03 P
    M

    C:\Documents and Settings\Jess>



    DESKTOP RUNNING XP CONNECTED DIRECTLY TO MODEM

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jess>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : JESS
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.tx.comcast.net.

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.tx.comcast.net.
    Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-11-2F-C8-FC-09
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 76.31.155.151
    Subnet Mask . . . . . . . . . . . : 255.255.248.0
    Default Gateway . . . . . . . . . : 76.31.152.1
    DHCP Server . . . . . . . . . . . : 68.87.66.18
    DNS Servers . . . . . . . . . . . : 68.87.85.98
    68.87.69.146
    68.87.78.130
    Lease Obtained. . . . . . . . . . : Wednesday, April 01, 2009 9:47:03 PM

    Lease Expires . . . . . . . . . . : Wednesday, April 01, 2009 10:47:03 P
    M

    C:\Documents and Settings\Jess>
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,173
    First Name:
    Terry
    The desktop connected to the router has a public IP address. This is an indication that you have the modem connected to a router LAN port instead of to the WAN (Internet, Modem) port, the router is in some kind of bypass or AP mode (disabling the router function), or the router is broken.

    The laptop connected to the modem is not getting a public IPv4 address; ordinarily that would mean that you are not getting internet access. Since you do get internet access this way I can only assume that your ISP and modem are fully supporting ipv6. After you get everything else working try the laptop connected by ethernet to the router and see if that works; if not show an ipconfig /all for that connection.

    For the laptop to get internet access via wireless you will have to assign a valid IP configuration (IP, mask, gateway, DNS) or, better, use dynamic addressing. To change the wireless connection to use dynamic addressing ...

    To configure a dynamic IP address on your Windows Vista computer:

    1. Click Start.
    2. Select Network, then Network and Sharing Center, and click Manage network connections from the list of tasks.
    3. Right click your wireless connection and click Properties.
    4. Select Internet Protocol Version 4 (TCP/IPv4) from the list and click the Properties button.
    5. Select Obtain an IP address automatically.
    6. Select Obtain DNS Server address automatically.
    7. Click OK.
    8. Click Close.
     
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