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New Computer Slow and Not Responding Happens A LOT!

Discussion in 'Windows 8' started by Newhavenmama, May 4, 2015.

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  1. Newhavenmama

    Newhavenmama Thread Starter

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    Hi,
    I purchased a new computer at work before Christmas thinking that my old computer was the cause of slow running programs, response times, etc. New computer was faster - at first - but the past month it's become increasingly slow and I now get a lot of 'Not Responding' with everything I do - word documents, Excel documents, my accounting software, Outlook, internet, etc.

    I know my way around a computer although am not at all techy as far as terminology goes!

    My computer is a Dell Inspiron 530S and is used mainly for accounting.
    I have Malwarebytes (Premium) and use Microsoft Security Essentials.

    Thanks for any help you can give me!
    Donna
     
  2. Newhavenmama

    Newhavenmama Thread Starter

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    Leaving work now in case someone replies - back in tomorrow at 8:30 a.m. :)
     
  3. Tabvla

    Tabvla

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    2,554
    Hi Donna, can you please download and run the TSG SysInfo tool and then post the result.

    http://static.techguy.org/download/SysInfo.exe

    Dell 530 series came in many different configurations so there is no way of knowing exactly your setup without the SysInfo data.

    Thanks

    T.
     
  4. Newhavenmama

    Newhavenmama Thread Starter

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    Hi T - Here you go!

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-4590S CPU @ 3.00GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 4
    RAM: 3996 Mb
    Graphics Card: Intel(R) HD Graphics 4600, 1774 Mb
    Hard Drives: C: Total - 464884 MB, Free - 268198 MB;
    Motherboard: Dell Inc., 0VNGWR
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     
  5. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Your new computer appears to be a Dell OptiPlex 9030 All-In-One.
    Is that correct?

    It comes with 4 GB of RAM, but it supports up to 16 GB.
    It's running Windows 7 64-bit, so you should consider adding another 4 GB.

    --------------------------------------------------------------
     
  6. Newhavenmama

    Newhavenmama Thread Starter

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    Yes that's my computer! I guess I am curious as to why a new computer is running so slowly? Is there a way to tell me what is hogging all the space and making it run slow?
     
  7. flavallee

    flavallee Trusted Advisor

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    I'm guessing several installed programs, plug-ins, etc. are auto-starting and running in the background.

    I'm also guessing it's infested with malware, spyware, etc..

    It's going to take time to troubleshoot and hopefully resolve it, so you need to be patient.

    -------------------------------------------------------------

    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.
    (Note: Several seconds may pass before the scanning process starts, so be patient.)

    Click the "Logfile" button.

    When the log appears, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    Note: After you submit the log, close AdwCleaner. When the warning appears, click "Yes".

    -------------------------------------------------------------

    Click Start, then type MSCONFIG in the search or run box, then press the Enter key.

    When the small "System Configuration" window appears, click the "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    -------------------------------------------------------------
     
  8. flavallee

    flavallee Trusted Advisor

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    First Name:
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    Other than the keyboard and mouse and modem/router, what devices do you connect to and use with that Dell?

    ----------------------------------------------------------
     
  9. Newhavenmama

    Newhavenmama Thread Starter

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    I connect to 2 printers in the office...

    Results of AdwCleaner:

    # AdwCleaner v4.203 - Logfile created 06/05/2015 at 12:31:53
    # Updated 30/04/2015 by Xplode
    # Database : 2015-05-05.1 [Server]
    # Operating system : Windows 7 Professional Service Pack 1 (x64)
    # Username : DonnaMac - DONNAMAC-PC
    # Running from : C:\Users\DonnaMac\Downloads\adwcleaner_4.203.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    File Found : C:\Users\DonnaMac\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.deltahotels.com_0.localstorage
    File Found : C:\Users\DonnaMac\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.deltahotels.com_0.localstorage-journal
    File Found : C:\Users\DonnaMac\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\QuickStores.url
    File Found : C:\Users\DonnaMac\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\QuickStores.url
    File Found : C:\Users\DonnaMac\AppData\Roaming\Microsoft\Windows\Start Menu\QuickStores.url
    Folder Found : C:\ProgramData\Babylon
    Folder Found : C:\Users\DonnaMac\AppData\Local\Babylon
    Folder Found : C:\Users\DonnaMac\AppData\Local\Google\Chrome\User Data\Default\Extensions\ncffjdbbodifgldkcbhmiiljfcnbgjab
    Folder Found : C:\Users\DonnaMac\AppData\Local\Google\Chrome\User Data\Default\Extensions\poimdfnhgefmnkeefbjibbiemlimdnof
    Folder Found : C:\Users\DonnaMac\AppData\Roaming\Babylon
    Folder Found : C:\Windows\assembly\GAC_MSIL\QuickStoresToolbar

    ***** [ Scheduled tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKLM\SOFTWARE\Classes\Prod.cap
    Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\ncffjdbbodifgldkcbhmiiljfcnbgjab
    Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{10EDB994-47F8-43F7-AE96-F2EA63E9F90F}]

    ***** [ Web browsers ] *****

    -\\ Internet Explorer v11.0.9600.17728


    -\\ Mozilla Firefox v34.0.5 (x86 en-US)


    -\\ Google Chrome v42.0.2311.135

    [C:\Users\DonnaMac\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Extension] : ncffjdbbodifgldkcbhmiiljfcnbgjab
    [C:\Users\DonnaMac\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Extension] : poimdfnhgefmnkeefbjibbiemlimdnof

    *************************

    AdwCleaner[R0].txt - [2231 bytes] - [06/05/2015 12:31:53]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2290 bytes] ##########
     
  10. Newhavenmama

    Newhavenmama Thread Starter

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    MSCONFIG Results:

    Realtek HD Audio Manager
    HD Audio Background Process
    Waves MaxxAudio
    HD Audio Background Process
    Intel(R) Common Use Interface
    Intel(R) Common Use Interface
    Intel(R) Common Use Interface
    Delayed Launcher
    Intel(R) PROSet/Wireless
    Bluetooth LE Services Control Program
    Intel PROSet\Wireless Bluetooth
    Dell.Client.SecurityManager.SystrayApp
    Microsoft Security Client
    Sage Exchange
    Google Chrome
    Intel(R) USB 3.0 Monitor
    Intel(R) PIcon Startup
    Dell Webcam Central
    Adobe Reader and Acrobat Manager
    Sage 50 Connection Manager [0038-rel\2015.0]
    Brother Status Monitor Application
    ControlCenter
    Evernote
    CrashPlan Tray
    CrashPlan Tray
     
  11. Tabvla

    Tabvla

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    2,554
    Donna, I am sure that Frank will respond to the info that you have provided as a result of AdwCleaner and MSCONFIG, so as not to confuse the issue I won't comment on those results.

    But as a general observation of your system my comment is that - it should NOT be slow. And the reason for that is: -

    1. The Intel i5-4590S is a great CPU with good performance characteristics
    2. 4GB of RAM is not a lot but is certainly enough for normal operations. If you are playing a lot of games or have CPU intensive software running such as certain graphics software then you should think about upgrading (as Frank has already mentioned). But for "office" type tasks 4GB is, not exciting, but certainly adequate.
    3. Microsoft Security Essentials and Malwarebytes Premium are normally good partners that consume very little system resources. And they should provide adequate protection if you have a common-sense approach to surfing the web.

    So while you are waiting for Frank to advise you further, you may want to simply monitor, using Task Manager, which processes are taking up most of the system resources. Simply open Task Manager, set it up so that either the CPU or the Disk activity is in Descending order and then monitor the Processes.

    Make sure that you activate the column with the Process Name - that is the filename that ends in .exe.

    You could even take a Screenshot, if you wanted to, and attach that to your next post.

    T.
     
  12. Newhavenmama

    Newhavenmama Thread Starter

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    Thanks T - I am glad I'm not crazy thinking that this new computer used in an office setting shouldn't be this slow!
    I will await Frank's reply to see if there's something that he thinks might be causing the problem.

    In the meantime though - I did try to do a screen capture of Task Manager - but at the risk of sounding daft - how come I can't paste it here? I can copy it and paste elsewhere but not in this post?
     
  13. Newhavenmama

    Newhavenmama Thread Starter

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    Hi there - I didn't want you to think I had disappeared and was 'Not Responding' :)
    But I will be away from my computer until tomorrow morning...thanks!!
     
  14. Tabvla

    Tabvla

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    Donna, don't C&P the Screenshot. Attach it as an "Attachment" to your next post.

    Make sure that when you take the Screenshot that either the CPU or the Disk or both are very busy. That way one might be able to determine which process.exe is slowing things down.

    You might also just want to observe Task Manager for 5 minutes. Make a note of any process.exe files that have taken up a permanent residence at the top of the list. If at the same time the CPU or the Disk or both are showing high usage then you may have found the cause.

    T.
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.
    (Note: Several seconds may pass before the scanning process starts, so be patient.)

    Click the "Cleaning" button, then click "OK".

    Allow the cleaning process to finish.

    When it's finished, click "OK" in each window that appears.

    The computer will restart.

    When the log appears during restart, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    --------------------------------------------------------------------

    Uncheck these startup entries:

    Adobe Reader and Acrobat Manager

    Delayed Launcher

    Evernote

    Intel(R) Common Use Interface

    Intel(R) Common Use Interface

    Intel(R) Common Use Interface

    Google Chrome


    After you're done, click Apply - OK/Close - Restart.

    --------------------------------------------------------------------
     
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