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New Computer-Slow Downloads/Streaming

Discussion in 'Web & Email' started by monty2k04, Oct 28, 2011.

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  1. monty2k04

    monty2k04 Thread Starter

    Joined:
    Jul 13, 2009
    Messages:
    4
    Hi guys and gals,
    i bought a new HP desktop just over a week ago and am mostly very happy with it, however, the download speeds when i am trying to get updates are sooo slow! and trying to stream a film from netflix is impossible to watch as it stops every 2minutes to adjust the connection speed. It has a built in wireless card and my wireless router is a Lynksys WRT160N, which i am getting an excellent signal from. I have used a NetMeter and it is telling me that my DL rate is no higher than 76.4 KiB/s and is generally a lot lower. I have updated all the drivers for the wireless adapters, tried moving the PC closer to the router, unplugged our cordless phone, but nothing has so far worked. Here is some basic information of my system

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 10220 Mb
    Graphics Card: NVIDIA GeForce GTX 550 Ti, 1024 Mb
    Hard Drives: C: Total - 1418798 MB, Free - 1367780 MB; D: Total - 11897 MB, Free - 1454 MB;
    Motherboard: PEGATRON CORPORATION, 2AB5, 1.01, 110581860002112
    Antivirus: Norton AntiVirus, Updated and Enabled

    Any help you can provide will be greatly appreciated!
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,871
    First Name:
    Terry
    You have the latest ethernet and wireless drivers from HP's web site, right?

    Do you have the same problem with an ethernet connection?

    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector and show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. monty2k04

    monty2k04 Thread Starter

    Joined:
    Jul 13, 2009
    Messages:
    4
    Hi Terry and thanks for answering, yes i do have the latest updates from HP and when i connect an ethernet cable, my download and streaming speeds improved by a huge margin, as soon as i removed it, back to poor rates again. Here is the info. you asked for,

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\montys>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : montysmachine
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.nm.comcast.net.

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : AC-81-12-77-0C-F5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.nm.comcast.net.
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : AC-81-12-77-0C-F4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5957:3669:bb4d:6865%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, October 29, 2011 7:20:16 AM
    Lease Expires . . . . . . . . . . : Sunday, October 30, 2011 9:28:17 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 262963474
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B9-2A-6D-E0-69-95-F9-B3-69

    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.nm.comcast.net.
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : E0-69-95-F9-B3-69
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.hsd1.nm.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.nm.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:c17:1be0:51c7:a24c(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::c17:1be0:51c7:a24c%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{89C1B2CF-78C2-48C9-8437-AE64EA6E1B0F}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\montys>

    Thanks again for your help
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,871
    First Name:
    Terry
    Assuming that another computer works well on wireless with that router this problem is probably interference or defective wireless adapter.

    Interference could be from another network (need the Xirrus output) or from your cordless phone if it is 2.4 GHz. To test you have to unplug the base station and remove battery from handset(s).
     
  5. monty2k04

    monty2k04 Thread Starter

    Joined:
    Jul 13, 2009
    Messages:
    4
    Here is the Xirrus screenshot you asked for, i tried unplugging the phone base station and removed the battery from the handset, no improvement. Our other 2 laptops and desktop have no problems.
     

    Attached Files:

  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,871
    First Name:
    Terry
    Strong signal and no other network in sight. I think it's time for an HP call, online chat or email.

    If you choose one of the latter two a link to this thread may help as it would let them see what you've already tried.

    After a 30 minute chat this summer an HP representative authorized return of my new defective all-in-one printer. Other years I've received good help via email with a couple configuration problems that had me stumped.
     
  7. monty2k04

    monty2k04 Thread Starter

    Joined:
    Jul 13, 2009
    Messages:
    4
    Thanks for your help Terry, will contact them and let you know what happens
     
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