have you considered asking for a replacement PC
what country are you in - not sure of consumer laws
lets do a clean boot
https://support.microsoft.com/en-gb/kb/929135
but first
run SFC /scannow
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Lets do a system file check, and check the Windows files.
System File Checker - SFC /scannow
http://www.thewindowsclub.com/how-to-run-system-file-checker-analyze-its-logs-in-windows-7-vista
https://support.microsoft.com/en-gb/kb/929833
For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Win + X and choose Command Prompt (Admin) from the list.
For windows version, XP, Vista, W7
open the command prompt as administrator
Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.
(A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
SFC /scannow
This will take some time to scan and you will get 1 of 4 possible results
- Windows Resource Protection did not find any integrity violations. - This means that you do not have any missing or corrupted system files.
- Windows Resource Protection found corrupt files and successfully repaired them.
- Windows Resource Protection found corrupt files but was unable to fix some of them.
- Windows Resource Protection could not perform the requested operation.
If you do receive the message in
3 or 4
Lets see a log file
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
- This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
- Copy and Paste the contents of the file into your next post.
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