new computer windows 7 IE9 need IE8

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jimiiii

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Sep 26, 2002
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Hello Mates -- I have searched about 10 pages of the 46000 threads on Windows 7. I found a lot of IE8 v IE9 threads, but none that addressed my exact problem.

I just bought a new Dell Inspiron 560. It came loaded with IE9. One of my major clients is Nissan North America. Their portal operates on IE 6 or IE 8.... I can log in, then I get this error message:

Required Internet Browser for NNAnet.com - Nissan
Please note that the ONLY Internet browser that is compatible with NNAnet.com and supported by Nissan, is INTERNET EXPLORER (IE). And the only versions of IE that are compatible are IE6 or IE8 (IE7 and IE9 are not compatible with NNAnet.com). Also, if you are running IE8, you must apply the IE8 Compatibility Button for all functions to work and all screens to display properly. Click here for the IE8 Compatibility Button Instructions.


I've read how to fix the problem if I upgraded to IE9, but nothing about when it comes with IE9 installed and there is no IE8 to revert back to...any help will, as usual, be greatly appreciated.

TSG System Info:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E6700 @ 3.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4060 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, 1806 Mb
Hard Drives: C: Total - 935589 MB, Free - 894634 MB;
Motherboard: Dell Inc., 018D1Y
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

Thanks Guys,
 

jimiiii

Thread Starter
Joined
Sep 26, 2002
Messages
120
I learned in one of the threads I read last night that there is no IE8 that can be installed on Windows 7. If I delete IE9 what will it do to the rest of my programs?
 
Joined
Aug 1, 2003
Messages
51,988
Is it listed in Programs & Features?

Do Not Delete IE9. Be sure to uninstall it if it is listed in Programs & Features. Then you will have IE8.
 

peterh40

Peter
Joined
Apr 15, 2007
Messages
1,478
1. Open Control Panel, click on Programs, Programs and Features
2. Click on View Installed Updates
3. Under the 'Microsoft Windows' section, look for Windows Internet Explorer 9
4. Select it and click Uninstall
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,144
1. Open Control Panel, click on Programs, Programs and Features
2. Click on View Installed Updates
3. Under the 'Microsoft Windows' section, look for Windows Internet Explorer 9
4. Select it and click Uninstall
jimiiii:

Some new computers with Windows 7 pre-installed also have IE9 pre-installed, so you may not have this option to revert back to IE8.

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Joined
Apr 26, 2003
Messages
5,837
I've never tried doing this, but how about downloading the IE8 executable and running it. If you want to try that you can download IE8 here.
 

jimiiii

Thread Starter
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Sep 26, 2002
Messages
120
Thanks you guys - sorry it took me so long to get back, I found ya'll in the trash file....Flavalee, you are right, there is no pre-installed IE8 to revert to...Raybro, I'll give it a shot, but I did read in one of the threads I searched that IE* won't download in to windos 7...I'll let ya'll know in a few minutes if it works or not................chief
 

flavallee

Frank
Trusted Advisor
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May 12, 2002
Messages
83,144
I doubt that IE8 will install if IE9 is already pre-installed and has no option to revert back to IE8.

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jimiiii

Thread Starter
Joined
Sep 26, 2002
Messages
120
Nope, it didn't work. When I downloaded it and tried to install it, I got an error message that said it was unable to install due to OS.

Is there a way to uninstall windows 7 and install xp?
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,144
There are 2 main problems with buying a new computer with Windows 7 pre-installed and then downgrading it to Windows XP:

1. The Windows XP CD doesn't have native support for a SATA hard drive - which that new computer almost certainly has.

2. There aren't Window XP drivers available for some or all of its devices.

--------------------------------------------------------

What's the 7-character service tag number of that Dell Inspiron 560?

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Joined
Apr 26, 2003
Messages
5,837
Last resort... Call Dell Customer Support and explain your problem. I'm not optimistic, but you have nothing to lose.
 
Joined
Aug 1, 2003
Messages
51,988
Thanks you guys - sorry it took me so long to get back, I found ya'll in the trash file....Flavalee, you are right, there is no pre-installed IE8 to revert to...Raybro, I'll give it a shot, but I did read in one of the threads I searched that IE* won't download in to windos 7...I'll let ya'll know in a few minutes if it works or not................chief
Just to be clear, are you saying that IE9 is not listed in Programs & Features?
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
jimiiii:

Some new computers with Windows 7 pre-installed also have IE9 pre-installed, so you may not have this option to revert back to IE8.

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IE8 is still the base browser in Windows 7, you should be able to uninstall it as outlined above. Or use this site as a reference: http://windows.microsoft.com/en-CA/windows7/how-do-i-install-or-uninstall-internet-explorer-9

As an alternative, does Firefox work with this "problem" site?
 

jimiiii

Thread Starter
Joined
Sep 26, 2002
Messages
120
hey guys -- just got home from my once a year weekend with my daughter #2, ... Grandkids; 8,12,& 16 --girl, boy, & boy, respectively. hooyah - what a weekend. I'm going to have to wait until I get back to my office tomorrow to answer your question.

But THANK YOU GUYS for staying on the case. Talk to you tomorrow,,,,,,,,,,,,,Chief
 
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