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new Dell computer/old Dell printer

Discussion in 'Hardware' started by burton0303, Mar 19, 2013.

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  1. burton0303

    burton0303 Thread Starter

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    I have connected my old Dell printer AIO 924 to my new Dell XPS 8500. I can't seem to figure out how to scan. I had no trouble with my old computer, but can't scan since connecting to my new XPS 8500. Can anyone help me please? Do I have to get A new driver? If so, where do I get it? Thanks for any help you can give me.
     
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  3. etaf

    etaf Moderator

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  4. burton0303

    burton0303 Thread Starter

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  5. etaf

    etaf Moderator

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  6. flavallee

    flavallee Trusted Advisor

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    Burton:

    A software driver package for that Dell all-in-one probably needs to be installed in order for ALL of its features to work.

    If it's using a generic driver from Windows 7, the print feature will work, but not the scan feature.

    If the Windows Vista software driver package and compatibility mode doesn't work, you'll probably need to buy an all-in-one that's supported by Windows 7.

    I've been fortunate with all 3 of my HP all-in-one's because the company has continued to provide software driver packages for each new Windows version and allows all their features to work.

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