My new PC randomly freezes for couple of seconds and then restarts while Im playing games. When Im playing Metro Exodus it happens after just few minutes (on medium settings it sometimes crashes after about an hour and sometimes it runs fine for couple of hours), while in Trackmania it took maybe 30. Weird thing is that it doesnt happen while playing Horizon zero dawn which is pretty hardware demanding game.
I found that Im getting Error: A problem with your hardware caused Windows to stop working correctly. Problem Event Name: LiveKernelEvent Code: 141
Things I tried: I turned off Automatic restart in system settings set Minimum processor state to 5% in Power options Ran memory check with mdsched.exe
Diagnostics I tried: I tried stress testing PC twice with Prime95 for CPU, Furmark for GPU and HWiNFO for logging. As expected, computer crashed after approximately 8 minutes of stress testing.
My stress test results:
Run #1: https://www.mediafire.com/file/xajopf11c9fdj56/results.CSV/file
Run #2: https://www.mediafire.com/file/s5hfaclaoj99aqq/2results.CSV/file
I tried to read them myself with "Generic log viewer" app but I dont understand it enough to know what am I looking for. I've seen there that Im getting high temperatures on CPU (75-80 C). I suspect that its crashing because of high temperatures but I dont understand why isnt PC just throttling when reaching high temp? Is it normal for PC to just crash instead of throttling? Is there anything I can do or was I scammed and should return the PC? Thanks in advance for any help. Its my first PC so I dont know much about this stuff. Especially about stuff like BIOS tweaking and changing RAM frequncies and so on.
When my laptop isnt good enough for the game it just lowers FPS but never crashes, why doesnt it happen with PC? Thank you.
My specs:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19043, Installed 20210913214416.000000+120
Processor: AMD Ryzen 5 3600 6-Core Processor, AMD64 Family 23 Model 113 Stepping 0, CPU Count: 12
Total Physical RAM: 32 GB
Graphics Card: AMD Radeon RX 6700 XT
Hard Drives: C: 118 GB (58 GB Free); D: 118 GB (113 GB Free); E: 357 GB (98 GB Free);
Motherboard: ASRock B550M Pro4
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated
I am quite a newbie in PC troubleshooting so any help is highly appriciated. Thanks.
I found that Im getting Error: A problem with your hardware caused Windows to stop working correctly. Problem Event Name: LiveKernelEvent Code: 141
Things I tried: I turned off Automatic restart in system settings set Minimum processor state to 5% in Power options Ran memory check with mdsched.exe
Diagnostics I tried: I tried stress testing PC twice with Prime95 for CPU, Furmark for GPU and HWiNFO for logging. As expected, computer crashed after approximately 8 minutes of stress testing.
My stress test results:
Run #1: https://www.mediafire.com/file/xajopf11c9fdj56/results.CSV/file
Run #2: https://www.mediafire.com/file/s5hfaclaoj99aqq/2results.CSV/file
I tried to read them myself with "Generic log viewer" app but I dont understand it enough to know what am I looking for. I've seen there that Im getting high temperatures on CPU (75-80 C). I suspect that its crashing because of high temperatures but I dont understand why isnt PC just throttling when reaching high temp? Is it normal for PC to just crash instead of throttling? Is there anything I can do or was I scammed and should return the PC? Thanks in advance for any help. Its my first PC so I dont know much about this stuff. Especially about stuff like BIOS tweaking and changing RAM frequncies and so on.
When my laptop isnt good enough for the game it just lowers FPS but never crashes, why doesnt it happen with PC? Thank you.
My specs:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19043, Installed 20210913214416.000000+120
Processor: AMD Ryzen 5 3600 6-Core Processor, AMD64 Family 23 Model 113 Stepping 0, CPU Count: 12
Total Physical RAM: 32 GB
Graphics Card: AMD Radeon RX 6700 XT
Hard Drives: C: 118 GB (58 GB Free); D: 118 GB (113 GB Free); E: 357 GB (98 GB Free);
Motherboard: ASRock B550M Pro4
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Enabled and Updated
I am quite a newbie in PC troubleshooting so any help is highly appriciated. Thanks.