New hard drive won't accept software

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

brookyjoann

Thread Starter
Joined
Oct 6, 2003
Messages
197
:confused:

My Hewlett-Packard is currently in the shop because the hard drive crashed (7 month old computer still under warranty). I just received a call telling me it will be a while longer because the new hard drive won't accept any software. My husband took the call and he says they have to get another 'part'. Don't know what it could be and am wondering if anyone here might have an idea what might be going on? It's a H-P 304w and was running Windows XP when it crashed. Thanks for any clues.

Please send replies to this e-mail:
[email protected]
 
Joined
Feb 19, 2003
Messages
8,812
I believe the shop was trying to move your old software to a new drive and windows XP decided to play the de-activation card on them. Blame microsoft..
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
I suspect they're simply confused, since they can make an 800 call and activate the system. It's difficult to know exactly what they're talking about without actually knowing more details.
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,930
Well if the drive "won't accept any software" its either broken too or their trying to fix the wrong part and the problem is somewhere else.
 

brookyjoann

Thread Starter
Joined
Oct 6, 2003
Messages
197
So glad to hear replies so soon. One e-mail I received suggested something to do with eide connection to the motherboard. Any reaction to this possibility?
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,930
yes, thats a possibility. Your old harddrive supposedly crashed but now theres problem with the new hard drive...maybe it wasn't the drive at all? It could be the IDE cable, but it takes 5 seconds to replace and to try reinstalling or ghosting. Could be the motherboard or powersupply or RAM. Its a guessing game for us.

Of course what they might actually mean is that they can't copy your old data off the other drive, your post however suggests something else.
 

brookyjoann

Thread Starter
Joined
Oct 6, 2003
Messages
197
Well, it took them a little while to decide, but they are getting me a brand new computer. Seems there were multiple problems, including the processor. It was Hewlett-Packard's authorized repair people and since it was still on the warranty, I didn't have any choice as to where to send it and not have to pay anything - let alone violating the warranty. I'm sure they were doing anything possible to avoid replacing the entire unit and that' why it took them so long, but, what the heck. For a new computer, I can wait.

Thanks for everyone's help.
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,930
Replacing a complete HP/Compaq computer is indeed cheaper then truobleshooting it. Plus, if its HP they can troubleshoot it once the exchange is done.
 

brookyjoann

Thread Starter
Joined
Oct 6, 2003
Messages
197
Thanks for all the ideas. Finally got my computer back today. Turns out not only the hard drive went bad, but the mother board as well.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top