My Hewlett-Packard is currently in the shop because the hard drive crashed (7 month old computer still under warranty). I just received a call telling me it will be a while longer because the new hard drive won't accept any software. My husband took the call and he says they have to get another 'part'. Don't know what it could be and am wondering if anyone here might have an idea what might be going on? It's a H-P 304w and was running Windows XP when it crashed. Thanks for any clues.
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