New hardrive not showing in BIOS Windows 10

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Pasdom

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Hello, I just bought a secondary internal 2TB SATA hard drive for my desktop to replace a previous faulty one. After connection, I tried to initialize it in disk management but it didn't show. I then restarted and looked into BIOS to see if it was recognised but it didn't show either. To make sure it is not a cable issue I tried other SATA slots, I tried also the CD/DVD SATA cable but the drive still don't show in BIOS nor in Disk Management.

Something which might be be unrelated draw my attention as I never saw it before. In device management/disk drives, i have one drive called Generic Ultra HS-SD/MMC USB Device. I wonder if windows 10 has not installed the wrong driver on my new drive.

I don't know what else to do, please advise.

Thanks for your help


OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: AMD FX(tm)-8320 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 8
RAM: 7903 Mb
Graphics Card: ATI Radeon 3000 Graphics, 256 Mb
Hard Drives: C: Total - 27823 MB, Free - 7959 MB; H: Total - 953867 MB, Free - 44979 MB;
Motherboard: MICRO-STAR INTERNATIONAL CO.,LTD, 760GM-E51(MS-7596)
Antivirus: Windows Defender, Disabled
 
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Aug 17, 2005
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That board is old enough to have a serious issue if the drive is even 2.001 TeraBytes. What is the make and model of the new drive?
 

Pasdom

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Messages
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Thanks for your reply DavisMcCarn.

The new hard drive is a Sonnics 2TB 3.5" SATA 6.0Gb/s 7200RPM 64MB. Below is a picture with all the details
 

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Pasdom

Thread Starter
Joined
Aug 31, 2016
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Ok I will try to return it.
Is the fact that it is relabeled is necessarily the cause of my problem or just a presumption that the drive is of poor quality/faulty?
Thanks.
 
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Seagate or WD; it's unclear who really made it, may have a program where they sell drive's to white labelers in order to reduce their costs for after sale support; but, if they do, I don't know about it.
For all we know, its a 4TB drive that failed quality control and was pulled out of a dumpster. (And that has happened before)
 
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