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New Hijack this log.

Discussion in 'Virus & Other Malware Removal' started by Confused!, Apr 24, 2004.

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  1. Confused!

    Confused! Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    8
    If you could give me some help by checking out my log to see what else I need to do I would greatly appreciate the help. I still have PGate-Basic and can't remove it. Also, I've got a question on something I found. In the folder Documents and Settings on the C drive there is a folder labeled Cookies. In that folder there is a a file called index.dat I found 90 cookies there and had to delete them manually because I can't select all and delete because it won't let me delete or move the index.dat file, whatever it is. Thanks for any and all help!
    Confused!


    Logfile of HijackThis v1.97.7
    Scan saved at 2:29:10 PM, on 4/24/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\regsvc.exe
    C:\WINDOWS\system32\MSTask.exe
    C:\WINDOWS\System32\WBEM\WinMgmt.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Winamp\Winampa.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\windows\temp\Ly.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\NetZero\exec.exe
    C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe
    C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    C:\Program Files\NetZero\exec.exe
    C:\Program Files\NetZero\qsacc\x1exec.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\unzipped\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://netzero.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:7900
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 64.136.29.30;64.136.21.30;64.136.29.34;searchap.untd.com;127.0.0.1;localhost;*windowsupdate.microsoft.com;*windowsupdate.com;*wustat.windows.com;*.nyc.office.juno.com;*.corp.netzero.net;*.kbb.com;*.flipdog.com;*.pogo.com;*test-speed.com;<local>
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
    R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\nzsearch\nzsearchenh.dll
    N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Local User\Application Data\Mozilla\Profiles\default\aybyux4d.slt\prefs.js)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
    O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\toolbar.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Ly.exe] C:\windows\temp\Ly.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    O4 - HKCU\..\Run: [uoltray] C:\Program Files\NetZero\exec.exe regrun
    O4 - HKCU\..\Run: [WNST] C:\WINDOWS\system32\wnsapisv.exe
    O4 - HKCU\..\RunOnce: [untd_recovery] C:\Program Files\NetZero\qsacc\x1exec.exe
    O4 - Startup: Forget Me Not.lnk = C:\Program Files\Mindscape\AGPrint\PMREMIND.EXE
    O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\spool\drivers\w32x86\3\E_SRCV02.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
    O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
    O8 - Extra context menu item: QuickDefine - C:\Program Files\Common Files\Microsoft Shared\Reference Titles\eddefine.htm
    O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
    O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38031.5114930556
    O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://dgl.microsoft.com/downloads/outc.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{01B33858-3F5F-4895-AD93-F31DA14C1CE1}: NameServer = 64.136.28.120 64.136.28.133
    O17 - HKLM\System\CS1\Services\Tcpip\..\{01B33858-3F5F-4895-AD93-F31DA14C1CE1}: NameServer = 64.136.28.120 64.136.28.133
     
  2. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    This is a basic guide as to what the log means, and some tips on reading it yourself. This should in no way replace asking for help in the forums, but it will still help you somewhat in understanding and modifying the log yourself.
    --------------------------------------------------------------------------------

    Overview

    Each line in a HijackThis log starts with a section name.

    For practical information, click the section name you need help with:
    R0, R1, R2, R3 - Internet Explorer Start/Search pages URLs
    F0, F1 - Autoloading programs
    N1, N2, N3, N4 - Netscape/Mozilla Start/Search pages URLs
    O1 - Hosts file redirection
    O2 - Browser Helper Objects
    O3 - Internet Explorer toolbars
    O4 - Autoloading programs from Registry
    O5 - IE Options icon not visible in Control Panel
    O6 - IE Options access restricted by Administrator
    O7 - Regedit access restricted by Administrator
    O8 - Extra items in IE right-click menu
    O9 - Extra buttons on main IE button toolbar, or extra items in IE 'Tools' menu
    O10 - Winsock hijacker
    O11 - Extra group in IE 'Advanced Options' window
    O12 - IE plugins
    O13 - IE DefaultPrefix hijack
    O14 - 'Reset Web Settings' hijack
    O15 - Unwanted site in Trusted Zone
    O16 - ActiveX Objects (aka Downloaded Program Files)
    O17 - Lop.com domain hijackers
    O18 - Extra protocols and protocol hijackers
    O19 - User style sheet hijack

    --------------------------------------------------------------------------------

    R0, R1, R2, R3 - IE Start & Search page

    What it looks like:

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.google.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL=http://www.google.com/
    R3 - Default URLSearchHook is missing
    What to do:
    If you recognize the URL at the end as your homepage or search engine, it's OK. If you don't, check it and have HijackThis fix it.
    For the R3 items, always fix them unless it mentions a program you recognize, like Copernic.
    --------------------------------------------------------------------------------

    F0, F1 - Autoloading programs

    What it looks like:
    F0 - system.ini: Shell=Explorer.exe Openme.exe
    F1 - win.ini: run=hpfsched

    What to do:
    The F0 items are always bad, so fix them.
    The F1 items are usually very old programs that are safe, so you should find some more info on the filename to see if it's good or bad.
    --------------------------------------------------------------------------------

    N1, N2, N3, N4 - Netscape/Mozilla Start & Search page

    What it looks like:
    N1 - Netscape 4: user_pref("browser.startup.homepage", "www.google.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
    N2 - Netscape 6: user_pref("browser.startup.homepage", "http://www.google.com"); (C:\Documents and Settings\User\Application Data\Mozilla\Profiles\defaulto9t1tfl.slt\prefs.js)
    N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%206%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\User\Application Data\Mozilla\Profiles\defaulto9t1tfl.slt\prefs.js)
    What to do:
    Usually the Netscape and Mozilla homepage and search page are safe. They rarely get hijacked. Should you see an URL you don't recognize as your homepage or search page, have HijackThis fix it.
    --------------------------------------------------------------------------------

    O1 - Hostsfile redirection

    What it looks like:
    O1 - Hosts: 216.177.73.139 auto.search.msn.com
    O1 - Hosts: 216.177.73.139 search.netscape.com
    O1 - Hosts: 216.177.73.139 ieautosearch
    What to do:
    This hijack will redirect the address to the right to the IP address to the left. If the IP does not belong to the address, you will be redirected to a wrong site everytime you enter the address. You can always have HijackThis fix these, unless you knowingly put those lines in your Hosts file.
    --------------------------------------------------------------------------------

    O2 - Browser Helper Objects

    What it looks like:
    O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_4.DLL
    O2 - BHO: (no name) - {1A214F62-47A7-4CA3-9D00-95A3965A8B4A} - C:\PROGRAM FILES\POPUP ELIMINATOR\AUTODISPLAY401.DLL (file missing)
    O2 - BHO: MediaLoads Enhanced - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\PROGRAM FILES\MEDIALOADS ENHANCED\ME1.DLL
    What to do:
    If you don't directly recognize a Browser Helper Object's name, use TonyK's BHO List to find it by the class ID (CLSID, the number between curly brackets) and see if it's good or bad. In the BHO List, 'X' means spyware and 'L' means safe.

    --------------------------------------------------------------------------------

    O3 - IE toolbars

    What it looks like:
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\YCOMP5_0_2_4.DLL
    O3 - Toolbar: Popup Eliminator - {86BCA93E-457B-4054-AFB0-E428DA1563E1} - C:\PROGRAM FILES\POPUP ELIMINATOR\PETOOLBAR401.DLL (file missing)
    O3 - Toolbar: rzillcgthjx - {5996aaf3-5c08-44a9-ac12-1843fd03df0a} - C:\WINDOWS\APPLICATION DATA\CKSTPRLLNQUL.DLL
    What to do:
    If you don't directly recognize a toolbar's name, use TonyK's Toolbar List to find it by the class ID (CLSID, the number between curly brackets) and see if it's good or bad. In the Toolbar List, 'X' means spyware and 'L' means safe.
    If it's not on the list and the name seems a random string of characters and the file is somewhere in a folder named 'Application Data' (like the last one in the examples above), it's definitely bad, and you should have HijackThis fix it.
    --------------------------------------------------------------------------------

    O4 - Autoloading programs from Registry

    What it looks like:
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    What to do:
    Use PacMan's Startup List to find the entry and see if it's good or bad.
    --------------------------------------------------------------------------------

    O5 - IE Options not visible in Control Panel

    What it looks like:
    O5 - control.ini: inetcpl.cpl=no
    What to do:
    Unless you've knowingly hidden the icon from Control Panel, have HijackThis fix it.
    --------------------------------------------------------------------------------

    O6 - IE Options access restricted by Administrator

    What it looks like:
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    What to do:
    Unless you have the Spybot S&D option 'Lock homepage from changes' active, have HijackThis fix this.
    --------------------------------------------------------------------------------

    O7 - Regedit access restricted by Administrator

    What it looks like:
    O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
    What to do:
    Always have HijackThis fix this.
    --------------------------------------------------------------------------------

    O8 - Extra items in IE right-click menu

    What it looks like:
    O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLETOOLBAR_EN_1.1.68-DELEON.DLL/cmsearch.html
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
    O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
    What to do:
    If you don't recognize the name of the item in the right-click menu in IE, have HijackThis fix it.
    --------------------------------------------------------------------------------

    O9 - Extra buttons on main IE toolbar, or extra items in IE 'Tools' menu

    What it looks like:
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O9 - Extra button: AIM (HKLM)
    What to do:
    If you don't recognize the name of the button or menuitem, have HijackThis fix it.
    --------------------------------------------------------------------------------

    O10 - Winsock hijackers

    What it looks like:
    O10 - Hijacked Internet access by New.Net
    O10 - Broken Internet access because of LSP provider 'c:\progra~1\common~2\toolbar\cnmib.dll' missing
    O10 - Unknown file in Winsock LSP: c:\program files\newton knows\vmain.dll
    What to do:
    It's best to fix these using LSPFix from Cexx.org, or Spybot S&D from Kolla.de.
    --------------------------------------------------------------------------------

    O11 - Extra group in IE 'Advanced Options' window

    What it looks like:
    O11 - Options group: [CommonName] CommonName
    What to do:
    The only hijacker as of now that adds its own options group to the IE Advanced Options window is CommonName. So you can always have HijackThis fix this.
    --------------------------------------------------------------------------------

    O12 - IE plugins

    What it looks like:
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O12 - Plugin for .PDF: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
    What to do:
    Most of the time these are safe. Only OnFlow adds a plugin here that you don't want (.ofb).
    --------------------------------------------------------------------------------

    O13 - IE DefaultPrefix hijack

    What it looks like:
    O13 - DefaultPrefix: http://www.pixpox.com/cgi-bin/click.pl?url=
    O13 - WWW Prefix: http://prolivation.com/cgi-bin/r.cgi?
    What to do:
    These are always bad. Have HijackThis fix them.
    --------------------------------------------------------------------------------

    O14 - 'Reset Web Settings' hijack

    What it looks like:
    O14 - IERESET.INF: START_PAGE_URL=http://www.searchalot.com
    What to do:
    If the URL is not the provider of your computer or your ISP, have HijackThis fix it.
    --------------------------------------------------------------------------------

    O15 - Unwanted site in Trusted Zone

    What it looks like:
    O15 - Trusted Zone: http://free.aol.com
    What to do:
    So far, only AOL has the tendency to add itself to your Trusted Zone, allowing it to run any ActiveX it wants. Always have HijackThis fix this.
    --------------------------------------------------------------------------------

    O16 - ActiveX Objects (aka Downloaded Program Files)

    What it looks like:
    O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    What to do:
    If you don't recognize the name of the object, or the URL it was downloaded from, have HijackThis fix it. If the name or URL contains words like 'dialer', 'casino', 'free_plugin' etc, definitely fix it.
    --------------------------------------------------------------------------------

    O17 - Lop.com domain hijacks

    What it looks like:
    O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = W21944.find-quick.com
    O17 - HKLM\Software\..\Telephony: DomainName = W21944.find-quick.com
    O17 - HKLM\System\CCS\Services\Tcpip\..\{D196AB38-4D1F-45C1-9108-46D367F19F7E}: Domain = W21944.find-quick.com
    What to do:
    If the domain is not from your ISP or company network, have HijackThis fix it.
    --------------------------------------------------------------------------------

    O18 - Extra protocols and protocol hijackers

    What it looks like:
    O18 - Protocol: relatedlinks - {5AB65DD4-01FB-44D5-9537-3767AB80F790} - C:\PROGRA~1\COMMON~1\MSIETS\msielink.dll
    O18 - Protocol: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82}
    O18 - Protocol hijack: http - {66993893-61B8-47DC-B10D-21E0C86DD9C8}
    What to do:
    Only a few hijackers show up here. The known baddies are 'cn' (CommonName), 'ayb' (Lop.com) and 'relatedlinks' (Huntbar), you should have HijackThis fix those.
    Other things that show up are either not confirmed safe yet, or are hijacked by spyware. In the last case, have HijackThis fix it.
    --------------------------------------------------------------------------------

    O19 - User style sheet hijack

    What it looks like:
    O19 - User style sheet: c:\WINDOWS\Java\my.css
    What to do:
    In the case of a browser slowdown and frequent popups, have HijackThis fix this item if it shows up in the log.
     
  3. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Please explain why you think you can't remove P-Gate Basic.

    Index.dat is normal and you can remove it - enter the target Cookies folder; Click the Edit menu; Point to Select All; click the File menu and point to Delete.
     
  4. Confused!

    Confused! Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    8
    Hi Styxx,
    Thank you for the explanation of Hijack this! It was very helpful and I want to get some of the 'lists' that you recommended, TonyK's Toolbar List and BHO List as well as PacMan's Startup List. Where can I find these?
    Regarding PGate-Basic, I tried to uninstall it through the add/remove programs function and it says I have to download a program from their website in order to uninstall. The problem is that their website is just one page with no info on who they are or where this program came from. Plus I read in one of the forums that someone downloaded the program and their computer was acting 'weird' ever since. I don't think it's a trustworthy site to download anything from.
    As to index.dat, if this is a normal file, does it belong in the cookie folder? What does it do? I already tried to select all and delete and it wouldn't let me delete index.dat. It said it was not a removable file. I tried to move it to another folder and it wouldn't let me do that either, that is why I had to delete the 90 some odd cookies that were in there manually (too time consuming!).
    I have some other questions about my log now that you gave me the info on how to read it. First:
    The R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:Windows\System\blank.htm
    Is this something I should choose Fix for? The fact that it says blank.htm seems suspicious to me.
    016 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - //download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    This is the same thing you listed in your explanation but I'm not sure if it's valid or not. Is this a program that adware or spyware uses or is it just a harmless program?
    Thank you so much for taking the time to help me and answer my questions since I am just a beginner. I really appreciate all the help!
    Confused! :)
     
  5. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Index.dat is apparently some type of placeholder file? yes it belongs in the Cookie folder. in that cookie folder click the Edit menu; Select all; then, holding down the Ctrl key just hold you mouse pointer over Index.dat and the blue will go away and it will be de-selected. Release Ctrl. Then you can click the File menu and point to Delete.
     
  6. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    Yes you can fix this but not the other you mention. R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:Windows\System\blank.htm

    ***

    First, export a backup of your computer's registry so you can import this directly after doing the below in case you mess up the registry

    Click on Start-Run. When the box opens type in "Regedit" (without the quotes). Click Ok. When the Registry Editor window opens, Click on "Registry" in the upper left corner of the window, choose "Export Registry File" from the menu. When the next window opens, be sure of the location where you are saving it to (f.i. Desktop) and give the file a name like Backup. Click "Save". You now have a backup registry that can be double clicked and will replace the new one youÂ’re going to make, IF you make any deletions you don't like.

    As far as the P-Gate basic then. Enter the Program Files directory and right-click delete the folder associated with P-gate basic. Empty it from the Recycle Bin only when you're sure that's the correct folder, after a week. Then Clean Up the Add/Remove box Sometimes, when you uninstall a program, its entry remains in the Add/remove programs listing. Or you might delete something manually and find that the entry remains in the list of uninstallable programs. You can
    clean up the list and remove programs that you've already uninstalled. Run
    Regedit and navigate to HKEY_LOCAL_MACHINE\ SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. From there, you can
    remove any unwanted items, which are in the form of Registry keys.
     
  7. Confused!

    Confused! Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    8
    YEAH!!!! It worked! What a relief to know that I can keep it emptied out without deleting them one by one. I missed your first post on how to clear out the cookies, you must think I'm a dolt! :-\ Is there more than 1 cookie folder? I ask because when I use Internet Explorer in tools/internet options you can delete cookies, but it's obvious that it doesn't clear this file out or I wouldn't have had so many in it.
    I have downloaded several programs in the last few days: Spybot S & D, Ad-aware, Zone Alarm, CW Shredder, BPS Spyware Remover, HijackThis. I don't know if the other programs you recommended would be redundant or would be useful in addition to what I have. I also did the online Panda virus scan as well as TrendMicro, and RAVAntivirus'. Nothing so far has gotten rid of my PGate-Basic and I also have a Lycos search that keeps re-installing itself no matter how many times I try to remove it. I also already have Norton Antivirus but it still let in Netsky and Trojan viruses. I want to completely protect my computer but I'm concerned about having so much anti-virus software that they will conflict and make it difficult to use online. Thank you so much for all your help!
    Confused!
     
  8. Confused!

    Confused! Thread Starter

    Joined:
    Apr 22, 2004
    Messages:
    8
    Which thing can I fix and which can I not? The two are the one that ends C:Windows\System\blank.htm or the one that ends //download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab ? Should I fix that through Hijack this or thru start/run/regedit?
    What is a registry key? :-?
    Thanks!
     
  9. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    There's just one Cookies folder, there's just a separate browser Cache from the severqal other folders you have to empty. One or two of the folders are associated with the cache. Just empty all four things once in a while and you're fine.

    Your browser settings make your posts hard to read. review you browser encoding.
     
  10. Styxx

    Styxx Banned

    Joined:
    Sep 8, 2001
    Messages:
    4,888
    fix the first entry that ends with blank.htm in HJT.

    The P-gate thing is a separate procedure and is self-explanatory if you read carefully. the two procedures are separated by three (3) asterisks *** if you look closely.
     
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